Care Certificate Standard 3 - Duty of Care

  • Course Access: 365 days
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  • Externally Peer-reviewed and Accredited
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    Care Certificate Standard 3 - Duty of Care | Online Training Course| CPDUK Accredited

    Course Duration

    2 hours

    CPD Hours

    2 hours


    CPD Certification Service


    CPD Certificate

    Certificate Validity


    Who is the course for?

    This Care Certificate Standard 3 online course is designed for healthcare support workers, adult social care workers, and non-clinical staff involved directly with patients or service users in various settings, including NHS facilities, residential homes, nursing homes, and community care environments. It is essential for new staff undergoing induction and valuable for existing staff needing to reaffirm their knowledge.

    Course content

    This Care Certificate Standard 3 e-learning course is divided into the following sections:


    •  An overview of duty of care in health and social care.

    What is duty of care?

    • Understanding the legal and ethical obligations.

    Supporting independence

    • Techniques to empower service users while ensuring safety.

    Dealing with comments, concerns, and complaints 

    • Effective management and response strategies.

    Relevant legislation

    • Overview of laws affecting duty of care.

    Managing conflict in the workplace

    • Strategies to handle and resolve conflicts.

    Summary and end-of-course assessment

    • Recapitulation of learned concepts and assessment.

    Course aims

    The aims of this online Care Certificate Standard 3 course are to:

    • Foster an appreciation for the importance of personalised care.
    • Promote the well-being and safety of service users.
    • Highlight the responsibilities of protecting service users from harm, injury, and abuse.

    Learning objectives

    This Care Certificate Standard 3 eLearning course will:

    • Explore the balance between duty of care and individual rights

      • Delve into the complexities of maintaining a duty of care while respecting individual rights.

    • Guide on feedback and complaint handling

      • Provide detailed guidance on effectively managing comments, concerns, and complaints to improve service quality.

    • Identify and report adverse events

      • Discuss methods for recognising and reporting adverse events, incidents, errors, and near misses, including the associated pros and cons.

    • Outline risk management in confrontations

      • Describe strategies for assessing and managing risks in confrontational situations, ensuring safety and compliance with legal obligations.

    Learning outcomes

    On completion of this online Care Certificate Standard 3 training course, the learner will be able to:

    • Describe conflicts between duty of care and individual rights

      • Learners will be able to articulate the challenges that arise between upholding the duty of care and respecting an individual’s rights and methods for managing these situations.

    • Manage conflicts and dilemmas

      • Demonstrably handle conflicts and dilemmas effectively, maintaining professional integrity while navigating complex care scenarios.

    • Utilise feedback to enhance service quality

      • Apply insights from comments and complaints to improve the quality of care provided, fostering a responsive care environment.

    • Detail reporting requirements

      • Accurately list and explain the legislative and workplace-specific policies for reporting adverse events, incidents, errors, and near misses.

    • Identify and address confrontation factors

      • Recognise factors that may lead to confrontation and specify appropriate strategies for reporting and managing such situations in the workplace.

    Accreditation and Certification

    This Care Certificate Standard 3 online training course is externally peer-reviewed and accredited by the CPD Certification Service. It complies with the requirements of Skills for Care and the Core Skills Training Framework (CSTF), meeting legislative and regulatory standards for health and social care settings. Successful completion grants a CPD certificate, confirming adherence to these high standards for the theory element of this standard.

    Course demo (video)

    Why is the course important?

    Duty of care is a fundamental aspect of health and social care work, involving ethical and legal responsibilities to those receiving care and support. This course provides the necessary skills and knowledge to ensure that care professionals can effectively manage their duty of care obligations, promote well-being, and protect service users from harm. Understanding and implementing the duty of care improves the quality of care provided and ensures compliance with all relevant legislation and guidelines, safeguarding both the service user and the care provider.

    Care Certificate Standard 3 - Duty of Care | ComplyPlus LMS™ | The Mandatory Training Group UK -


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