The Mandatory Training Group's Refunds Policy

The consumer has from the day of their purchase 14 days to cancel their course and be eligible for a 100% refund of the purchase order providing they have not accessed or logged into their course(s). This covers the basic admin cost to the organisation. If you have questions about this refund policy before purchasing a product, you may contact us by e-mail at or by using the ‘contact us’ form on the website. The Support Team aims to respond to all emails within 24 hours of being received.

If in the event of system failure or issues with your online training course(s), please email a full query expressing your concerns. Once the email has been received by our Quality Assurance team, we will review the query and if valid you will receive a 100% refund on your purchase order. All queries and reporting of issues must be emailed directly to the Quality Assurance team by email contact:




This website is operated by The Mandatory Training Group. Throughout the site, the terms “we”, “us” and “our” refer to The Mandatory Training Group. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any parts of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

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