Online CPD Courses

Standard Terms and Conditions
(End User Licence Agreement)

LearnPac Systems UK Ltd is the registered company with companies house, and trades as The Mandatory Training Group. The 'LearnPac System' as referenced below references the name of our learning management system (LMS).


LearnPac Systems ("LearnPac Systems") is a provider of training courses, programs and related materials and products ("Courses"). Courses can be delivered in-house at your premises, at public venues, or via the world-wide web (‘the Web’). Courses may be tailored (‘Tailored Courses’) or standard (‘Standard Courses’).
a. Course Details: Details of the Courses available from LearnPac Systems are set out on the Website as defined below.
b. Terms apply to all Courses: The following terms and conditions (‘these Terms’) shall be incorporated into all agreements for the provision of Courses by LearnPac Systems and its Licenced Resellers, including agreements which constitute ‘distance contracts’ (a ‘Distance Contract’) under the Consumer Protection (Distance Selling) Regulations 2000.

Refund Policy

The consumer has from the day of their purchase 14 days to cancel their course and be eligible for a 100% refund of the purchase order providing they have not accessed or logged into their course(s). This covers the basic admin cost to the organisation. If you have questions about this refund policy before purchasing a product, you may contact us by e-mail at or by using the ‘contact us’ form on the website. The Support Team aims to respond to all emails within 24 hours of being received.

If in the event of system failure or issues with your online training course(s), please email a full query expressing your concerns. Once the email has been received by our Quality Assurance team, we will review the query and if valid you will receive a 100% refund on your purchase order. All queries and reporting of issues must be emailed directly to the Quality Assurance team by email contact:

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