Conflict Resolution for Homecare (Domiciliary Care) - Level 1

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    Conflict Resolution for Homecare (Domiciliary Care) - Level 1 | Online Training Course | CPDUK Accredited

    Course Duration

    80 minutes

    CPD Hours

    2 hours


    CPD Certification Service


    CPD Certificate

    Certificate Validity

    3 years

    Who is the course for?

    This conflict resolution for homecare online course is designed for homecare workers who experience or have experienced workplace conflict with their service users, colleagues or others in the workplace.

    Course content

    This online conflict resolution for homecare course is divided into the following sections:

    Introduction to conflict resolution:

    • Understanding the dynamics of conflict in homecare settings.
    • Key UK legislation and regulations, including the Health and Safety at Work Act 1974 and CQC guidelines.

    Understanding conflict:

    • Exploration of common causes such as communication breakdowns, cultural differences, and environmental stressors.
    • Examination of the types of conflict, including verbal and physical assaults, and their impacts.

    Communication skills:

    • Techniques for effective verbal and non-verbal communication to prevent and de-escalate conflicts.
    • Role of body language, tone, and facial expressions in conflict resolution.
    • Introduction to LEAPS, CUDSA, and PALMS communication models for different conflict intensities.

    De-escalation techniques:

    • Strategies for calming tense situations, including maintaining personal demeanour and situational awareness.
    • Role-play scenarios in safe environments to practice these techniques.

    Safety measures and personal security:

    • Guidelines for personal safety in conflict situations, including spatial awareness and escape planning.
    • Understanding the appropriate and legal use of force.

    Legal framework and organisational policies:

    • Review of legal obligations and rights related to conflict resolution.
    • Discussion on implementing organisational policies that support conflict resolution.

    Support and resources post-incident:

    • Accessing support following an incident, including debriefing and counselling services.
    • Emphasis on the importance of incident reporting for personal and organisational development.

    Module review and further resources:

    • Summary of key course points.
    • Recommendations for further reading and resources to support ongoing learning in conflict resolution.

    Assessment and certification:

    • End-of-course assessment to confirm understanding and application readiness.
    • Details on accreditation and the value of continuous professional development in conflict resolution.

              Course aims

              The aims of this conflict resolution for homecare online course are to:

              • Introduce learners to common causes of conflict within homecare settings and the key legislation and regulations relating to conflict resolution.
              • Increase awareness of communication skills and conflict resolution techniques within homecare settings.

                    Learning objectives

                    This conflict resolution for homecare elearning course will:

                    • List the most common causes of conflict.
                    • Describe the different types of assault and techniques to deal with them.
                    • Outline ways to diffuse conflict while keeping yourself safe.
                    • Explain the benefits of positive attitudes towards conflict management.
                    • Explain the need to provide support to those directly affected by a violent incident and identify the sources of support.

                            Learning outcomes

                            On completion of this conflict resolution for homecare e-learning course, you will be able to:

                            • List the most common causes of conflict.
                            • Describe the different types of assault, why they occur and the most appropriate ways of dealing with these.
                            • State how different types of communication can affect a conflict situation.
                            • Justify keeping a safe distance in conflict situations.
                            • Describe the importance of a positive attitude in resolving conflicts and violence in homecare settings.
                            • Explain the need to provide support to those directly affected by a violent incident.
                            • Identify sources of support within your organisation.

                              Accreditation and Certification

                              This CPD-accredited conflict resolution e-learning course for homecare is externally peer-reviewed and accredited by the CPD Certification Service. Upon completion, participants will earn a CPD Certificate valid for three years.

                              The course meets comprehensive compliance requirements set by the Care Quality Commission (CQC), Regulatory and Quality Improvement Authority (RQIA) and Care Inspectorates (Wales and Scotland), Skills for Care Core and Mandatory Training Framework and the UK Core Skills Training Framework (CSTF) and other UK health and social care regulatory bodies.

                              Course demo (video)

                              Why is the course important?

                              The online conflict resolution for homecare course is essential for homecare workers. It teaches an understanding of conflict causes and effective communication and safety strategies to manage confrontations. This CPDUK-accredited training enhances worker and client safety, complies with UK legal standards, and promotes high-quality care. Participants gain skills to handle verbal and physical conflicts, supporting professional development and regulatory compliance. This course is vital for maintaining a safe, professional care environment.

                              The aims, objectives, and learning outcomes of this course align with the UK Core Skills Training Framework (CSTF) and fulfil the requirements set by the CQC and other regulatory bodies, ensuring comprehensive compliance and high training standards.

                              Conflict Resolution for Homecare (Domiciliary Care) - Level 1 | ComplyPlus LMS™ | The Mandatory Training Group UK -


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