Name: Complaints Handling - Enhanced Dental CPD Course
Brand: MTG
SKU: 4620198772805
Price: 19.99 GBP
Availability: InStock
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Complaints Handling - Enhanced Dental CPD Course

Course Access: 365 days

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Description
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Description

Complaints Handling - Enhanced Dental CPD Course – Level 1 - CPDUK Accredited.

Complaints Handling - Online CPD Course - The Mandatory Training Group UK -

Welcome to The Mandatory Training Group's online Complaints Handling - Enhanced Dental CPD Course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

It is essential to understand that using body language and behaviour to help diffuse a complaint situation and define correct complaint procedures.

This online Complaints Handling - Enhanced Dental CPD Course define the term complaint, understand why patients might need to complain and acknowledge the importance of investigations and outcomes in the event of complaints.

Course content

This online Complaints Handling - Enhanced Dental CPD Course covers the following:

Chapter 1 - Key legislation and regulations
Chapter 2 - Complaints
Chapter 3 - Regulation 16: Receiving and acting upon complaints
Chapter 4 - Communication
Chapter 5 - People’s behaviour
Chapter 6 - Unsatisfactory treatments
Summary.

Who is the course for?

This online Complaints Handling - Enhanced Dental CPD Course is suitable for the following:

Dental nurse
Dentist
Infection control lead
Practice manager
Receptionist
Trainee dental nurse
Treatment coordinator
Decontamination lead
Dental hygienist
Dental therapist
Clinical dental technician
Dental technician
Orthodontic therapist
Regulator.

Course aims

The aims of this online Complaints Handling - Enhanced Dental CPD Course are to:

Acquire knowledge of the background and nature of professional ethics.
Understand the GDC Standards to make practical and ethical decisions.
Describe the duties of professional bodies responsible for securing patients’ interests.

Learning outcomes

The aims of this online Complaints Handling - Enhanced Dental CPD Course are to:

Enable dental care professionals to understand their role and responsibilities about preventing and handling complaints.
Realise that complaints can be resolved amicably.

Complaints Handling - Courier Services Training Package - The Mandatory Training Group UK -

Complaints Handling - Enhanced Dental CPD Course – Level 1 - CPDUK Accredited.

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