Care Certificate Standard 6 – Online Training Course – CPDUK Accredited

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

£14.99
Care Certificate Standard 6 – Online Training Course – Level 1 - CPDUK Accredited.

Welcome to The Mandatory Training Group's online Care Certificate Standard 6 (Communication) training course for front-line healthcare and social care support workers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

The Care Certificate Standard 6 covers communication in health and social care settings. Communication is the act of conveying intended meanings from one entity or group to another through the use of mutually understood signs and semiotic rules.

It is essential for health and social care workers to understand the importance of effective communication. Excellent communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account.

Course content

This online Care Certificate Standard 6 (Communication) training course covers the following:

  • Understand the importance of effective communication at work;
    • Describe the different ways that people communicate,
    • Describe how communication affects relationships at work,
    • Describe why it is essential to observe and be receptive to an individual’s reactions when communicating with them.
  • Understand how to meet the communication and language needs, wishes and preferences of individuals;
    • Describe how to establish an individual’s communication and language needs, wishes and preferences,
    • List a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences.
  • Understand how to promote effective communication;
    • List barriers to effective communication,
    • Describe ways to reduce the obstacles to effective communication,
    • Describe how to check whether they (the HCSW/ASCW) have been understood,
    • Describe where to find information and support or services, to help them communicate more effectively.
  • Understand the principles and practices relating to confidentiality;
    • Describe what confidentiality means about their role,
    • List any legislation and agreed on ways of working to maintain confidentiality in day-to-day communication,
    • Describe situations where information, usually considered to be confidential, might need to be passed on,
    • Describe who they should ask for advice and support about confidentiality.
  • Use appropriate verbal and non-verbal communication;
    • Demonstrate the use appropriate verbal and non-verbal communication: Verbal:
      • Tone,
      • Volume.
      • Non-verbal:
      • Position/ proximity,
      • Eye contact,
      • Body language,
      • Touch,
      • Signs,
      • Symbols and pictures,
      • Writing,
      • Objects of reference,
      • Human and technical aids.
    • Communication may take place:
    • Face to face,
    • By telephone or text,
    • By email, internet or social networks,
    • By written reports or letters.
  • Support the use of appropriate communication aids/ technologies;
    • Ensure that any communication aids/ technologies are:
      • Clean,
      • Work properly,
      • In good repair.
    • Report any concerns about the communication aid/ technology to the appropriate person. This could include:
      • A senior member of staff,
      • Carer,
      • Family member.

Who is the course for?

This online Care Certificate Standard 6 (Communication) training course should be completed by those who work in health and social care services, including:

  • New members of staff in Healthcare Support Worker roles,
  • New members of staff in Adult Social Care Worker roles, and
  • Any staff members who provide direct care to patients or individuals needing support.

This online Care Certificate Standard 6 (Communication) training course will also be useful for:

  • Staff moving into new roles within their organisation,
  • Refreshing the knowledge of any member of staff,
  • NHS nursing, AHP and care staff,
  • Agency care workers,
  • Healthcare assistants (HCAs),
  • Support workers,
  • Care assistants, and
  • Community services.

Course aims

This online Care Certificate Standard 6 (Communication) training course helps health and social care workers to understand their legal responsibilities to those they provide care.

Workers will develop many different relationships. Some will be formal and others more informal. Successful two-way communication is crucial in both cases. A relationship based on trust and understanding from the beginning will provide the basis for the excellent care and support, whether short or long-term.

Poor communication can quickly lead to confusion and distress. The process of exchanging information through communication is not always straightforward. If the information shared is inaccurate or misleading, mistakes can be made, which can result in poor care.

Learning outcomes

On completion of this online Care Certificate Standard 6 (Communication) training course, you will have an improved understanding of the following:

  • The importance of effective communication,
  • Types of communication,
  • Communication with other workers and individuals,
  • Importance of effective communication,
  • Communication needs and preferences,
  • Different methods of communication,
  • Barriers to effective communication,
  • Reducing barriers to communication,
  • Checking the recipient’s understanding,
  • Additional information and support, and
  • Communication in practice

Download Full Course Description (PDF)

Care Certificate Standard 6 – Online Training Course – Level 1 - CPDUK Accredited.


Instant Access

Gain instant access to your course(s) upon purchasing through our website

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Learn Anytime, Anywhere, On Any Device

Learn at your own pace, at a time and place convenient to your circumstances

Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

Assessment and Certification

Unlimited attempts to complete end of course assessments

On successful completion, download, print/save quality-assured CPD certificate

Online Support 24/7

Customer service teams interact with clients through email and live chat support

100% Money-Back Guarantee

We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

Refund policy

To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

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End of course assessment

At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

Certification

On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

Course accreditation

The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.
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The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


Why choose our accredited e-learning courses and programmes?

The benefits of using our accredited e-learning courses in the workplace include:

  CPDUK accredited e-learning provider
  Ofqual approved training centre (UK qualifications)
  Internationally recognised CPD and Ofqual approved certificates
  Wide range of courses and qualifications that meet UK legislation and guidelines
  Over 500 online courses and programmes that cover multiple sectors
  Free blended learning environment for individuals and organisations
  Immediate access to online courses and programmes
  Highly interactive e-learning portal
  Substantial cost reductions (no travel fees and other expenses)
  Self-paced online learning
  Low carbon footprint through e-learning
  Repository of online learning materials and assessments
  Fully qualified and experienced trainers, instructors and assessors
  Experienced subject matter experts and content developers
  Conversion of existing classroom courses to e-learning courses
  All training courses meet the latest guidance and best practice recommendations.

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The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

Yes. All end of course assessments are completed online.

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Obtained certificates can be downloaded from the learner’s profile page.

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.

Obtained certificates can be downloaded from the learner’s profile page.

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

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