Care Certificate Standard 6 - Communication

  • Course Access: 365 days
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  • Externally Peer-reviewed and Accredited
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    Care Certificate Standard 6 - Communication | Online Training Course| CPDUK Accredited

    Course Duration

    2 hours

    CPD Hours

    2 hours


    CPD Certification Service


    CPD Certificate

    Certificate Validity


    Who is the course for?

    This online Care Certificate Standard 6 course is tailored for new and existing healthcare support workers, adult social care workers, and non-clinical staff such as porters, cooks, and drivers interacting directly with patients or service users in various settings, including NHS facilities, residential homes, nursing homes, and community care environments. It is crucial for staff undergoing induction and beneficial for those needing to enhance their communication skills.

    Course content

    This Care Certificate Standard 6 online course is divided into the following sections:


    • Fundamentals of effective communication in healthcare.

    Types of communication

    •  Understanding verbal, non-verbal, and written communication.

    Choosing appropriate methods of communication

    • How to select the best communication methods based on individual needs.

    Successful communication

    • Techniques for ensuring clear and effective communication.

    Communication needs and preferences

    • Identifying and adapting to the unique needs of each service user.

    Key legislation and guidance

    • Overview of legal requirements and best practices in communication.

    End-of-course assessment

    • Testing knowledge and application of communication principles.

    Course aims

    The aims of this Care Certificate Standard 6 eLearning course are to:

    • Develop an awareness of the importance of effective communication skills in the workplace.

    • Appreciate the various types of communication suitable for people with special needs.

    • Appreciate the role of nonverbal cues in communication.

    Learning objectives

    To achieve these aims, this Care Certificate eLearning course will:

    • Describe the different forms of communication and their impact on workplace relationships.

    • Outline strategies to ascertain an individual’s communication and language needs, preferences, and desires.

    • List various communication methods and styles to support individual needs.

    • Provide techniques to overcome communication barriers and sources for additional support.

    Learning outcomes

    Upon completion of this Care Certificate Standard 6 online training course, learners will be able to:

    • Understand and describe how communication affects relationships in the workplace.

    • Recognise the importance of being observant and responsive to an individual's reactions.

    • Implement diverse communication methods and styles tailored to meet individual needs and preferences.

    • Identify and apply strategies to minimise barriers to effective communication.

    • Understand confidentiality principles and know when and how to seek advice about confidentiality issues.

    • Determine appropriate times to report concerns regarding communication aids and support.

    Accreditation and Certification

    This online Care Certificate Standard 6 training course is externally peer-reviewed and accredited by the CPD Certification Service. It complies with the requirements of Skills for Care and the Core Skills Training Framework (CSTF), meeting legislative and regulatory standards for health and social care settings. Successful completion grants a CPD certificate, confirming adherence to these high standards for the theory element of this standard.

    Course demo (video)

    Why is the course important?

    Effective communication is fundamental in health and social care, ensuring that all individuals' care needs are understood and met comprehensively. This course enables professionals to build and maintain strong relationships by valuing each person's views, leading to improved care outcomes and enhanced support across healthcare settings.

    Care Certificate Standard 6 - Communication | ComplyPlus LMS™ | The Mandatory Training Group UK -


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