This online Care Certificate Standard 6 course is tailored for new and existing healthcare support workers, adult social care workers, and non-clinical staff such as porters, cooks, and drivers interacting directly with patients or service users in various settings, including NHS facilities, residential homes, nursing homes, and community care environments. It is crucial for staff undergoing induction and beneficial for those needing to enhance their communication skills.

This Care Certificate Standard 6 online course is divided into the following sections:

Introduction

• Fundamentals of effective communication in healthcare.

Types of communication

•  Understanding verbal, non-verbal, and written communication.

Choosing appropriate methods of communication

• How to select the best communication methods based on individual needs.

Successful communication

• Techniques for ensuring clear and effective communication.

Communication needs and preferences

• Identifying and adapting to the unique needs of each service user.

Key legislation and guidance

• Overview of legal requirements and best practices in communication.

End-of-course assessment

• Testing knowledge and application of communication principles.

The aims of this Care Certificate Standard 6 eLearning course are to:

• Develop an awareness of the importance of effective communication skills in the workplace.

• Appreciate the various types of communication suitable for people with special needs.

• Appreciate the role of nonverbal cues in communication.

To achieve these aims, this Care Certificate eLearning course will:

• Describe the different forms of communication and their impact on workplace relationships.

• Outline strategies to ascertain an individual’s communication and language needs, preferences, and desires.

• List various communication methods and styles to support individual needs.

• Provide techniques to overcome communication barriers and sources for additional support.