Employment Skills Package - Online Training Courses - CPDUK Accredited

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

£49.99
£37.49

Employment Skills Package - Online Training Courses - CPDUK Accredited.

Employment Skills Package - Online CPD Course - The Mandatory Training Group UK -

Welcome to the Mandatory Training Group's online Employment Skills Package. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Employability skills are the fundamental skills, personal qualities and values that enable you to succeed in any workplace. You should explain how these skills can benefit the business and make you the best candidate for the job.

This online Employment Skills Package will help you learn about customer service, health and safety at work, marketing basics, time management basics, project management, teamwork and team building, and sales fundamentals that is deemed essential to thrive in any workplace.

Course content

This online Employment Skills Package includes the following courses:

Customer Service training course

This online Customer Service training course includes the following:

  • Module One: Getting Started
  • Module Two: Who We Are and What We Do
  • Module Three: Establishing Your Attitude
  • Module Four: Identifying and Addressing Their Needs
  • Module Five: Generating Return Business
  • Module Six: In-Person Customer Service
  • Module Seven: Giving Customer Service over the Phone
  • Module Eight: Providing Electronic Customer Service
  • Module Nine: Recovering Difficult Customers
  • Module Ten: Understanding When to Escalate
  • Module Eleven: Ten Things You Can Do to WOW Every Time
  • Module Twelve: Wrapping Up.

Health & Safety at Work training course

This online Health and Safety at Work training course covers the following:

  • Key definitions related to health and safety at work,
  • health and safety at work statistics and key facts,
  • Common causes of workplace accidents,
  • Workplace hazards,
  • Financial and human costs relating to health and safety at work,
  • Health and safety law, penalties and enforcement,
  • Identifying hazards and minimising risks in the workplace,
  • Preventing accidents in the workplace,
  • Accident reporting procedures,
  • RIDDOR regulations,
  • Understand the hierarchy of risk control,
  • Basic fire safety procedures,
  • What to do and what not to do in the event of a fire,
  • Different fire extinguishers and their functions,
  • The importance of checking electrical equipment,
  • Keeping safe from electrical risks,
  • Preventing slips, trips and falls,
  • Avoiding common health hazards,
  • The importance of first aid in the workplace,
  • The importance of personal protective equipment,
  • Identifying hazards and minimising manual handling risks,
  • Dangers of hazardous substances in the workplace,
  • Reducing the risks of DSE equipment, noise and vibration, and
  • Understanding the risks of working at height, confined spaces and pressure environments.

Marketing Basics training course

This online Marketing Basics training course includes the following:

  • Module One: Getting Started
  • Module Two: What is Marketing?
  • Module Three: Common Marketing Types (I)
  • Module Four: Common Marketing Types (II)
  • Module Five: The Marketing Mix
  • Module Six: Communicating the Right Way
  • Module Seven: Customer Communications
  • Module Eight: Marketing Goals
  • Module Nine: The Marketing Funnel
  • Module Ten: Marketing Mistakes (I)
  • Module Eleven: Marketing Mistakes (II)
  • Module Twelve: Wrapping Up.

Time Management Basics training course

This online Time Management training course includes the following:

  • Module One: Getting Started
  • Module Two: Goal Setting
  • Module Three: Prioritizing Your Time
  • Module Four: Planning Wisely
  • Module Five: Tackling Procrastination
  • Module Six: Crisis Management
  • Module Seven: Organizing Your Workspace
  • Module Eight: Delegating Made Easy
  • Module Nine: Setting a Ritual
  • Module Ten: Meeting Management
  • Module Eleven: Alternatives to Meetings
  • Module Twelve: Wrapping Up.

Project Management training course

This online Project Management training course includes the following:

  • Module One: Getting Started
  • Module Two: Key Concepts (I)
  • Module Three: Key Concepts (II)
  • Module Four: Initiation (I)
  • Module Five: Initiation (II)
  • Module Six: Planning (I)
  • Module Seven: Planning (II)
  • Module Eight: Planning Tools
  • Module Nine: Executing the Project
  • Module Ten: Maintaining and Controlling the Project
  • Module Eleven: Closing Out
  • Module Twelve: Wrapping Up

Team Work and Team Building training course

This online Teamwork and Team Building training course includes the following:

  • Module One: Getting Started
  • Module Two: Defining Success
  • Module Three: Types of Teams
  • Module Four: The First Stage of Team Development – Forming
  • Module Five: The Second Stage of Team Development – Storming
  • Module Six: The Third Stage of Team Development – Norming
  • Module Seven: The Fourth Stage of Team Development – Performing
  • Module Eight: Team Building Activities
  • Module Nine: Making the Most of Team Meetings
  • Module Ten: Solving Problems as a Team
  • Module Eleven: Encouraging Teamwork
  • Module Twelve: Wrapping Up.

Sales Fundamentals training course

This online Sales Fundamentals training course includes the following:

  • Module One: Getting Started
  • Module Two: Understanding the Talk
  • Module Three: Getting Prepared to Make the Call
  • Module Four: Creative Openings
  • Module Five: Making Your Pitch
  • Module Six: Handling Objections
  • Module Seven: Sealing the Deal
  • Module Eight: Following Up
  • Module Nine: Setting Goals
  • Module Ten: Managing Your Data
  • Module Eleven: Using a Prospect Board
  • Module Twelve: Wrapping Up.

Who is the course for?

This online Employment Skills Package is suitable for all learners who want to gain confidence and build communication, as well as develop work-related behaviours to help enhance your employment skills.

Course aims

This online Employment Skills Package will help you learn about customer service, health and safety at work, marketing basics, time management basics, project management, teamwork and team building, and sales fundamentals that are deemed essential to thrive in any workplace.

Learning outcomes

The learning outcomes of this online Employment Skills Package courses are to:

  • Gain confidence and build communication skills
  • Connect with employment opportunities
  • Learn job search and interview techniques
  • Develop work-related behaviours
  • Plan your career exploring options
  • Access support and mentorship

Download Full Course Description (PDF)

Employment Skills Package - Online CPD Course - The Mandatory Training Group UK -

Employment Skills Package - Online Training Courses - CPDUK Accredited.


Instant Access

Gain instant access to your course(s) upon purchasing through our website

Login credentials are sent immediately to the customer to the email address provided during the checkout process

We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

Learn Anytime, Anywhere, On Any Device

Learn at your own pace, at a time and place convenient to your circumstances

Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

Assessment and Certification

Unlimited attempts to complete end of course assessments

On successful completion, download, print/save quality-assured CPD certificate

Online Support 24/7

Customer service teams interact with clients through email and live chat support

100% Money-Back Guarantee

We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

Refund policy

To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

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End of course assessment

At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

Certification

On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

Course accreditation

The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.
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The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


Why choose our accredited e-learning courses and programmes?

The benefits of using our accredited e-learning courses in the workplace include:

  CPDUK accredited e-learning provider
  Ofqual approved training centre (UK qualifications)
  Internationally recognised CPD and Ofqual approved certificates
  Wide range of courses and qualifications that meet UK legislation and guidelines
  Over 500 online courses and programmes that cover multiple sectors
  Free blended learning environment for individuals and organisations
  Immediate access to online courses and programmes
  Highly interactive e-learning portal
  Substantial cost reductions (no travel fees and other expenses)
  Self-paced online learning
  Low carbon footprint through e-learning
  Repository of online learning materials and assessments
  Fully qualified and experienced trainers, instructors and assessors
  Experienced subject matter experts and content developers
  Conversion of existing classroom courses to e-learning courses
  All training courses meet the latest guidance and best practice recommendations.

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The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

Yes. All end of course assessments are completed online.

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Obtained certificates can be downloaded from the learner’s profile page.

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

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