Name: Employment Skills Package - Online Training Courses - CPDUK Accredited
Brand: MTG
SKU: 32050989236293
Price: 49.99 GBP
Availability: InStock
Rating: 0 (0 reviews)

Employment Skills Package - Online Training Courses - CPDUK Accredited

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

£49.99

Overview
How it works
Certification
Why choose us
FAQs
Reviews

Overview

Employment Skills Package - Online Training Courses - CPDUK Accredited.

Welcome to the Mandatory Training Group's online Employment Skills Package. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Employability skills are the fundamental skills, personal qualities and values that enable you to succeed in any workplace. You should explain how these skills can benefit the business and make you the best candidate for the job.

This online Employment Skills Package will help you learn about customer service, health and safety at work, marketing basics, time management basics, project management, teamwork and team building, and sales fundamentals that is deemed essential to thrive in any workplace.

Course content

This online Employment Skills Package includes the following courses:

Customer Service training course

This online Customer Service training course includes the following:

Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Their Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do to WOW Every Time
Module Twelve: Wrapping Up.

Health & Safety at Work training course

This online Health and Safety at Work training course covers the following:

Key definitions related to health and safety at work,
health and safety at work statistics and key facts,
Common causes of workplace accidents,
Workplace hazards,
Financial and human costs relating to health and safety at work,
Health and safety law, penalties and enforcement,
Identifying hazards and minimising risks in the workplace,
Preventing accidents in the workplace,
Accident reporting procedures,
RIDDOR regulations,
Understand the hierarchy of risk control,
Basic fire safety procedures,
What to do and what not to do in the event of a fire,
Different fire extinguishers and their functions,
The importance of checking electrical equipment,
Keeping safe from electrical risks,
Preventing slips, trips and falls,
Avoiding common health hazards,
The importance of first aid in the workplace,
The importance of personal protective equipment,
Identifying hazards and minimising manual handling risks,
Dangers of hazardous substances in the workplace,
Reducing the risks of DSE equipment, noise and vibration, and
Understanding the risks of working at height, confined spaces and pressure environments.

Marketing Basics training course

This online Marketing Basics training course includes the following:

Module One: Getting Started
Module Two: What is Marketing?
Module Three: Common Marketing Types (I)
Module Four: Common Marketing Types (II)
Module Five: The Marketing Mix
Module Six: Communicating the Right Way
Module Seven: Customer Communications
Module Eight: Marketing Goals
Module Nine: The Marketing Funnel
Module Ten: Marketing Mistakes (I)
Module Eleven: Marketing Mistakes (II)
Module Twelve: Wrapping Up.

Time Management Basics training course

This online Time Management training course includes the following:

Module One: Getting Started
Module Two: Goal Setting
Module Three: Prioritizing Your Time
Module Four: Planning Wisely
Module Five: Tackling Procrastination
Module Six: Crisis Management
Module Seven: Organizing Your Workspace
Module Eight: Delegating Made Easy
Module Nine: Setting a Ritual
Module Ten: Meeting Management
Module Eleven: Alternatives to Meetings
Module Twelve: Wrapping Up.

Project Management training course

This online Project Management training course includes the following:

Module One: Getting Started
Module Two: Key Concepts (I)
Module Three: Key Concepts (II)
Module Four: Initiation (I)
Module Five: Initiation (II)
Module Six: Planning (I)
Module Seven: Planning (II)
Module Eight: Planning Tools
Module Nine: Executing the Project
Module Ten: Maintaining and Controlling the Project
Module Eleven: Closing Out
Module Twelve: Wrapping Up

Team Work and Team Building training course

This online Teamwork and Team Building training course includes the following:

Module One: Getting Started
Module Two: Defining Success
Module Three: Types of Teams
Module Four: The First Stage of Team Development – Forming
Module Five: The Second Stage of Team Development – Storming
Module Six: The Third Stage of Team Development – Norming
Module Seven: The Fourth Stage of Team Development – Performing
Module Eight: Team Building Activities
Module Nine: Making the Most of Team Meetings
Module Ten: Solving Problems as a Team
Module Eleven: Encouraging Teamwork
Module Twelve: Wrapping Up.

Sales Fundamentals training course

This online Sales Fundamentals training course includes the following:

Module One: Getting Started
Module Two: Understanding the Talk
Module Three: Getting Prepared to Make the Call
Module Four: Creative Openings
Module Five: Making Your Pitch
Module Six: Handling Objections
Module Seven: Sealing the Deal
Module Eight: Following Up
Module Nine: Setting Goals
Module Ten: Managing Your Data
Module Eleven: Using a Prospect Board
Module Twelve: Wrapping Up.

Who is the course for?

This online Employment Skills Package is suitable for all learners who want to gain confidence and build communication, as well as develop work-related behaviours to help enhance your employment skills.

Course aims

Learning outcomes

The learning outcomes of this online Employment Skills Package courses are to:

Gain confidence and build communication skills
Connect with employment opportunities
Learn job search and interview techniques
Develop work-related behaviours
Plan your career exploring options
Access support and mentorship

Download Full Course Description (PDF)

Employment Skills Package - Online Training Courses - CPDUK Accredited.

How it works

Instant Access

✓ Gain instant access to your course(s) upon purchasing through our website

✓ Login credentials are sent immediately to the customer to the email address provided during the checkout process

✓ We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

Learn Anytime, Anywhere, On Any Device

✓ Learn at your own pace, at a time and place convenient to your circumstances

✓ Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

✓ In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

Assessment and Certification

✓ Unlimited attempts to complete end of course assessments

✓ On successful completion, download, print/save quality-assured CPD certificate

Online Support 24/7

✓ Customer service teams interact with clients through email and live chat support

100% Money-Back Guarantee

✓ We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

Refund policy

✓ To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

✓ You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Certification

End of course assessment

At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

Certification

On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

Course accreditation

The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Why choose us

Why choose our accredited e-learning courses and programmes?

The benefits of using our accredited e-learning courses in the workplace include:

✓ CPDUK accredited e-learning provider
✓ Ofqual approved training centre (UK qualifications)
✓ Internationally recognised CPD and Ofqual approved certificates
✓ Wide range of courses and qualifications that meet UK legislation and guidelines
✓ Over 500 online courses and programmes that cover multiple sectors
✓ Free blended learning environment for individuals and organisations
✓ Immediate access to online courses and programmes
✓ Highly interactive e-learning portal
✓ Substantial cost reductions (no travel fees and other expenses)
✓ Self-paced online learning
✓ Low carbon footprint through e-learning
✓ Repository of online learning materials and assessments
✓ Fully qualified and experienced trainers, instructors and assessors
✓ Experienced subject matter experts and content developers
✓ Conversion of existing classroom courses to e-learning courses
✓ All training courses meet the latest guidance and best practice recommendations.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

FAQs

Frequently Asked Questions

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

Yes. All end of course assessments are completed online.

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Obtained certificates can be downloaded from the learner’s profile page.

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Reviews

Customer Reviews

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