Employment Skills Package - Online Training Courses - CPDUK Accredited

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    Description

    Employment Skills Package - Online Training Courses - CPDUK Accredited.

    Employment Skills Package - The Mandatory Training Group UK -

    Welcome to the Mandatory Training Group's online Employment Skills Package. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Employability skills are the fundamental skills, personal qualities and values that enable you to succeed in any workplace. You should explain how these skills can benefit the business and make you the best candidate for the job.

    This online Employment Skills Package will help you learn about customer service, health and safety at work, marketing basics, time management basics, project management, teamwork and team building, and sales fundamentals that is deemed essential to thrive in any workplace.

    Course content

    This online Employment Skills Package includes the following courses:

    Customer Service training course

    This online Customer Service training course includes the following:

    • Module One: Getting Started
    • Module Two: Who We Are and What We Do
    • Module Three: Establishing Your Attitude
    • Module Four: Identifying and Addressing Their Needs
    • Module Five: Generating Return Business
    • Module Six: In-Person Customer Service
    • Module Seven: Giving Customer Service over the Phone
    • Module Eight: Providing Electronic Customer Service
    • Module Nine: Recovering Difficult Customers
    • Module Ten: Understanding When to Escalate
    • Module Eleven: Ten Things You Can Do to WOW Every Time
    • Module Twelve: Wrapping Up.

    Health & Safety at Work training course

    This online Health and Safety at Work training course covers the following:

    • Key definitions related to health and safety at work,
    • health and safety at work statistics and key facts,
    • Common causes of workplace accidents,
    • Workplace hazards,
    • Financial and human costs relating to health and safety at work,
    • Health and safety law, penalties and enforcement,
    • Identifying hazards and minimising risks in the workplace,
    • Preventing accidents in the workplace,
    • Accident reporting procedures,
    • RIDDOR regulations,
    • Understand the hierarchy of risk control,
    • Basic fire safety procedures,
    • What to do and what not to do in the event of a fire,
    • Different fire extinguishers and their functions,
    • The importance of checking electrical equipment,
    • Keeping safe from electrical risks,
    • Preventing slips, trips and falls,
    • Avoiding common health hazards,
    • The importance of first aid in the workplace,
    • The importance of personal protective equipment,
    • Identifying hazards and minimising manual handling risks,
    • Dangers of hazardous substances in the workplace,
    • Reducing the risks of DSE equipment, noise and vibration, and
    • Understanding the risks of working at height, confined spaces and pressure environments.

    Marketing Basics training course

    This online Marketing Basics training course includes the following:

    • Module One: Getting Started
    • Module Two: What is Marketing?
    • Module Three: Common Marketing Types (I)
    • Module Four: Common Marketing Types (II)
    • Module Five: The Marketing Mix
    • Module Six: Communicating the Right Way
    • Module Seven: Customer Communications
    • Module Eight: Marketing Goals
    • Module Nine: The Marketing Funnel
    • Module Ten: Marketing Mistakes (I)
    • Module Eleven: Marketing Mistakes (II)
    • Module Twelve: Wrapping Up.

    Time Management Basics training course

    This online Time Management training course includes the following:

    • Module One: Getting Started
    • Module Two: Goal Setting
    • Module Three: Prioritizing Your Time
    • Module Four: Planning Wisely
    • Module Five: Tackling Procrastination
    • Module Six: Crisis Management
    • Module Seven: Organizing Your Workspace
    • Module Eight: Delegating Made Easy
    • Module Nine: Setting a Ritual
    • Module Ten: Meeting Management
    • Module Eleven: Alternatives to Meetings
    • Module Twelve: Wrapping Up.

    Project Management training course

    This online Project Management training course includes the following:

    • Module One: Getting Started
    • Module Two: Key Concepts (I)
    • Module Three: Key Concepts (II)
    • Module Four: Initiation (I)
    • Module Five: Initiation (II)
    • Module Six: Planning (I)
    • Module Seven: Planning (II)
    • Module Eight: Planning Tools
    • Module Nine: Executing the Project
    • Module Ten: Maintaining and Controlling the Project
    • Module Eleven: Closing Out
    • Module Twelve: Wrapping Up

    Team Work and Team Building training course

    This online Teamwork and Team Building training course includes the following:

    • Module One: Getting Started
    • Module Two: Defining Success
    • Module Three: Types of Teams
    • Module Four: The First Stage of Team Development – Forming
    • Module Five: The Second Stage of Team Development – Storming
    • Module Six: The Third Stage of Team Development – Norming
    • Module Seven: The Fourth Stage of Team Development – Performing
    • Module Eight: Team Building Activities
    • Module Nine: Making the Most of Team Meetings
    • Module Ten: Solving Problems as a Team
    • Module Eleven: Encouraging Teamwork
    • Module Twelve: Wrapping Up.

    Sales Fundamentals training course

    This online Sales Fundamentals training course includes the following:

    • Module One: Getting Started
    • Module Two: Understanding the Talk
    • Module Three: Getting Prepared to Make the Call
    • Module Four: Creative Openings
    • Module Five: Making Your Pitch
    • Module Six: Handling Objections
    • Module Seven: Sealing the Deal
    • Module Eight: Following Up
    • Module Nine: Setting Goals
    • Module Ten: Managing Your Data
    • Module Eleven: Using a Prospect Board
    • Module Twelve: Wrapping Up.

    Who is the course for?

    This online Employment Skills Package is suitable for all learners who want to gain confidence and build communication, as well as develop work-related behaviours to help enhance your employment skills.

    Course aims

    This online Employment Skills Package will help you learn about customer service, health and safety at work, marketing basics, time management basics, project management, teamwork and team building, and sales fundamentals that are deemed essential to thrive in any workplace.

    Learning outcomes

    The learning outcomes of this online Employment Skills Package courses are to:

    • Gain confidence and build communication skills
    • Connect with employment opportunities
    • Learn job search and interview techniques
    • Develop work-related behaviours
    • Plan your career exploring options
    • Access support and mentorship.

    Employment Skills Package - Online CPD Course - The Mandatory Training Group UK -

    Employment Skills Package - Online Training Courses - CPDUK Accredited.

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