Civility in the Workplace – Online Training Course – Intermediate Level - CPDUK Accredited.

Welcome to The Mandatory Training Group's online Civility in the Workplace training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

While a training course on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it is losing out on fundamental social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this online Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.

Course content

This online Civility in the Workplace training course includes the following:

Module One: Getting Started
Module Two: Introduction
Module Three: Effective Work Etiquette
Module Four: Costs and Rewards
Module Five: Conflict Resolution
Module Six: Getting to the Cause
Module Seven: Communication
Module Eight: Negotiation
Module Nine: Identifying Your Need
Module Ten: Writing a Civility Policy
Module Eleven: Implementing the Policy
Module Twelve: Wrapping Up

Who is the course for?

This online Civility in the Workplace training course is suitable for those who want to improve their professional business cultural sensitivity and diversity awareness.

Course aims

To address the growing problem of incivility in the work setting, this online Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.

Learning outcomes

The learning outcomes of this online Civility in the Workplace training course are to:

Define civility, understand its causes, and enumerate at least three of its behavioural indicators
Understand the costs of incivility, as well as the rewards of civility, within the workplace
Learn practical ways of practising workplace etiquette
Learn the basic styles of conflict resolution
Learn skills in diagnosing the causes of uncivil behaviour
Understand the role of forgiveness and conflict resolution
Understand the different elements of effective communication
Learn facilitative communication skills such as listening and appreciative inquiry
Learn specific interventions that can be utilised when there’s conflict within the workplace
Learn a recommended procedure for systematising civil behaviour within the workplace.

Civility in the Workplace – Online Training Course – Intermediate Level - CPDUK Accredited.

Civility in the Workplace – Online Training Course – CPDUK Accredited