Conflict Management eLearning Courses & Training - ComplyPlus LMS™ - The Mandatory Training Group UK -

Conflict Management/Resolution eLearning Courses & Training

Conflict management and resolution in the UK encompass a broad range of practices aimed at addressing disputes effectively within organisations and between individuals. Conflict management refers to the proactive strategies and processes implemented to prevent conflicts from escalating and to manage them effectively when they arise. This includes establishing clear communication channels, setting up mediation and negotiation frameworks, and fostering an organisational culture that values diversity and inclusivity.

Conflict resolution, on the other hand, focuses on resolving disputes once they have occurred. This involves identifying the underlying causes of conflict, facilitating dialogue between the parties involved, and reaching an agreement that addresses the needs and interests of all sides. Techniques such as mediation, arbitration, and conciliation are commonly used in the UK to achieve resolution. Both conflict management and resolution are crucial for maintaining harmonious relationships, enhancing productivity, and ensuring a positive working environment in various settings, including healthcare, education, and corporate sectors. #ConflictManagement

Conflict Management/Resolution eLearning Courses & Training - ComplyPlus LMS™ - The Mandatory Training Group UK -

Explore our selection of online conflict management and conflict resolution courses on ComplyPlus LMS™

Conflict management and conflict resolution courses & training

In the UK, conflict management and conflict resolution courses and training are designed to equip individuals with the skills and techniques necessary for effectively handling and resolving conflicts in various settings, including workplaces, communities, and personal relationships. These courses cover various topics, such as understanding the nature and sources of conflict, communication strategies to prevent and manage conflicts, negotiation techniques, mediation processes, and the principles of arbitration and conciliation.

Training programs are available for professionals across sectors, including healthcare, education, and business, and are offered by universities, professional bodies, and specialised training providers. They often combine theoretical knowledge with practical exercises to ensure learners can apply their skills in real-world situations. #ConflictResolution

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Key definitions

  • Conflict Management - The practice of identifying and handling conflicts in a sensible, fair, and efficient manner. It involves implementing strategies, structures, and processes to limit the negative aspects of conflict while maximising the positive aspects, aiming for effective outcomes that can benefit all parties involved.
  • Conflict Resolution - The process of resolving a dispute or a conflict by meeting at least some of each party's needs and addressing their interests. Conflict resolution involves finding a peaceful solution to a disagreement, which may include direct negotiation, mediation, or arbitration methods.
  • Mediation - A form of alternative dispute resolution (ADR) where a neutral third party, the mediator, helps the disputing parties find a mutually acceptable solution. Mediation focuses on facilitating communication between the parties to allow them to reach an agreement on their own terms.
  • Arbitration - Another form of ADR where a dispute is submitted, by agreement of the parties, to one or more arbitrators who make a binding decision on the dispute. In choosing arbitration, the parties opt for a private dispute resolution procedure instead of going to court.
  • Negotiation - A dialogue between two or more people or parties intended to reach an understanding, resolve a point of difference, or gain an advantage in the outcome of a dialogue. Negotiation is a primary means of resolving conflict and can occur anytime to prevent escalation.
  • Conciliation - A process similar to mediation, but the conciliator may have a more advisory role, suggesting possible solutions to help the parties reach a settlement agreement. Conciliation is often used in labour disputes and other specific contexts.
  • Facilitation -  The use of techniques by a neutral party to improve the flow of information in a negotiation or mediation. Facilitators can help manage meetings or discussions to ensure that all parties have their views heard and understood.
  • Collaborative problem solving - An approach where parties in conflict work together to identify shared interests and mutually acceptable solutions. It emphasises collaboration, open communication, and the exploration of alternatives to meet the underlying needs of all parties.

These terms collectively cover the spectrum of approaches and methodologies to manage and resolve conflicts across various contexts. #WorkplaceConflict

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Legislation, regulations and expert guidance

In the UK, legislation, regulations, and expert guidance for conflict management and conflict resolution include the Employment Rights Act 1996, which outlines dispute resolution procedures in the workplace, and the Arbitration Act 1996, governing arbitration proceedings.

The ACAS (Advisory, Conciliation and Arbitration Service) Code of Practice provides comprehensive guidance on disciplinary and grievance procedures, aiming to resolve workplace disputes. The Equality Act 2010 is also crucial, addressing discrimination and promoting equality. 

Additionally, professional bodies and industry-specific regulators offer guidance tailored to their sectors, including healthcare (CQC), education (Ofsted), and others, ensuring practices align with legal standards and best practices for effective conflict management and resolution. #EffectiveCommunication

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Regulatory and professional bodies

In the UK, several regulatory and professional bodies oversee aspects of conflict management and conflict resolution across different sectors. The Advisory, Conciliation and Arbitration Service (ACAS) plays a key role in providing advice and services to employers and employees to improve workplace relations and resolve disputes.

The Chartered Institute of Arbitrators (CIArb) is a leading professional body for accreditation and training in arbitration, mediation, and other forms of dispute resolution. Specific sectors have their own regulatory bodies, such as the Care Quality Commission (CQC) for healthcare, Ofsted for education, and the Solicitors Regulation Authority (SRA) and Bar Standards Board (BSB) for legal professionals, each setting standards and providing guidance within their respective fields. #ConflictResolutionSkills

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Relevant National Occupational Standards

In the UK, the relevant National Occupational Standards (NOS) for conflict management and conflict resolution encompass competencies that individuals should demonstrate in effectively managing and resolving conflicts. These standards cover areas such as effective communication, negotiation skills, understanding the principles and processes of mediation and arbitration, and implementing strategies for conflict prevention.

The NOS for Learning and Development specifically includes units on managing conflict in the workplace (L&D9DI) and facilitating learning and development in groups (L&D11). Additionally, sector-specific standards exist for security personnel (managing conflict within the private security industry) and healthcare professionals, ensuring tailored approaches to conflict resolution in various professional contexts. #ConflictResolutionTraining

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CQC key questions and fundamental standards

The Care Quality Commission (CQC) in the UK uses five key questions to assess the quality of care services: Are they safe, effective, caring, responsive to people's needs, and well-led? In terms of conflict management and resolution, the "responsive" and "well-led" categories are particularly relevant. These aspects evaluate how services manage complaints and conflicts, adapt to people's needs, and maintain a culture that promotes high-quality, person-centred care.

The fundamental standards relevant to conflict management and resolution include:

  • Regulation 16 - Receiving and acting on complaints, ensuring services handle complaints effectively to prevent escalation.
  • Regulation 17 - Good governance requires effective systems and processes to ensure compliance with legal requirements, including managing conflicts or disputes.
  • Regulation 20 - Duty of candour, necessitating services to be open and transparent with people when things go wrong.

These standards ensure that care services manage conflicts and complaints effectively, promoting a safe, responsive, and well-led environment. #ConflictResolutionStrategies

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Aims, objectives and learning outcomes


The aims of conflict management and conflict resolution courses are to equip participants with the knowledge, skills, and attitudes necessary to manage and resolve conflicts in various settings effectively. These courses aim to foster understanding of the nature and sources of conflict, promote the development of effective communication and negotiation skills, and encourage the adoption of collaborative approaches to dispute resolution. 


Objectives for these courses typically involve:

  • Introducing the theories and principles underlying conflict and its resolution.
  • Demonstrating effective communication strategies to prevent, manage, and resolve conflicts.
  • Training participants in specific conflict resolution techniques such as mediation, negotiation, and arbitration.
  • Providing opportunities for participants to practice and reflect on these techniques through role-plays and case studies.
  • Discussing the ethical considerations and the impact of conflict on individuals and organisations.

Learning outcomes

By the end of the course, participants should be able to:

  • Identify and analyse the root causes of conflict.
  • Apply effective communication techniques to manage and de-escalate conflict situations.
  • Utilise appropriate conflict resolution strategies and techniques in various contexts.
  • Mediate disputes between parties to facilitate mutually acceptable solutions.
  • Reflect on their conflict management style and adapt their approach to different situations.
  • Understand the ethical and practical implications of conflict resolution in their professional and personal lives. #ConflictResolutionCourses

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Why are conflict management and conflict resolution training courses important?

Conflict management and conflict resolution training courses are essential because they equip individuals with the necessary skills to navigate and resolve disputes effectively, fostering positive interactions and reducing the potential for harmful escalation. These courses promote understanding, communication, and collaboration, crucial for maintaining healthy personal, professional, and community relationships.

By learning to manage and resolve conflicts constructively, individuals and organisations can improve teamwork, increase productivity, and create a more harmonious environment. Additionally, these skills contribute to personal development, enhancing emotional intelligence and problem-solving abilities, which are valuable in diverse aspects of life and work. #ConflictResolutionWorkshops

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Conflict management and conflict resolution distance learning courses & training

Conflict management and conflict resolution distance learning courses and training offers flexible, accessible opportunities for individuals to gain essential skills in managing and resolving disputes without the need for physical attendance.

These online programs cater to a wide audience, including professionals seeking to enhance their workplace dynamics, individuals aiming to improve personal relationships, and specialists in human resources, healthcare, and education sectors.

Through a mix of video lectures, interactive simulations, case studies, and discussion forums, participants can learn theoretical foundations, practical strategies, and effective techniques for conflict resolution. Assessments and feedback are provided to ensure comprehension and skill development, allowing learners to apply these critical skills in real-world scenarios from their home or office convenience. #ConflictResolutionSpecialist

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Conflict management and conflict resolution online training courses

Conflict management and conflict resolution online training courses provide a comprehensive and interactive learning experience designed to equip participants with the tools and techniques to effectively manage and resolve conflicts. These courses cover a wide range of topics, including the dynamics of conflict, negotiation strategies, mediation processes, and the principles of effective communication.

Through online modules, participants engage with expertly designed content, including video tutorials, practical exercises, real-life case studies, and quizzes to assess understanding. Suitable for professionals across various industries, these courses offer flexibility to learn at one's own pace, making integrating training into busy schedules easier. Graduates gain valuable skills that enhance workplace harmony, improve interpersonal relationships, and foster productive environments. #ConflictResolutionConsultancy

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Free conflict management and conflict resolution E-Learning courses & training

Free conflict management and conflict resolution e-learning courses and training provide accessible education opportunities for individuals seeking to enhance their abilities in handling disputes effectively. These courses, offered through various online platforms and educational institutions, cover essential topics such as the nature of conflict, communication skills, negotiation techniques, and mediation strategies.

Participants can explore interactive content, including video lectures, digital readings, and simulations, allowing for a comprehensive understanding of how to approach and resolve conflicts constructively. These free resources democratise learning, allowing anyone with internet access to develop valuable skills in personal, professional, and community settings, fostering better relationships and more productive environments. #ConflictResolutionMediation

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Conflict management and conflict resolution train the trainer eLearning courses & training

Conflict management and conflict resolution "Train the Trainer" eLearning courses and training are designed to equip trainers and facilitators with the knowledge and skills needed to teach others how to manage and resolve conflicts effectively. These comprehensive online programs cover the theories and principles of conflict management alongside practical training techniques, curriculum development strategies, and evaluation methods.

Participants learn through a blend of instructional videos, interactive exercises, and case studies, gaining the ability to design and deliver engaging and effective training sessions. This specialised approach empowers trainers to pass on critical conflict resolution skills within organisations, communities, or educational settings, enhancing the overall capability of teams and individuals to navigate conflicts constructively and productively. #ConflictManagementTraining

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Conflict management and conflict resolution on ComplyPlus LMS™

The Mandatory Training Group is a leading UK provider of accredited conflict management and conflict resolution courses and training available on ComplyPlus LMS™. Here is a list of the top 20 training courses related to conflict management and conflict resolution:

  • Conflict Management and Resolution - Online Course
  • Effective Negotiation and Conflict Resolution Skills
  • Mediation Skills Training
  • Conflict Resolution in the Workplace
  • Advanced Conflict Resolution Training
  • Managing Difficult Conversations
  • Conflict Resolution Strategies for Leaders
  • Conflict Management Certification Course
  • Dealing with Workplace Conflict
  • Conflict Coaching Training
  • Peer Mediation Training
  • Managing Conflict in Teams
  • Conflict Resolution for HR Professionals
  • Cultural Competence in Conflict Resolution
  • Conflict Management for Project Managers
  • Conflict Resolution Skills for Educators
  • Conflict Resolution for Healthcare Professionals
  • Conflict Resolution in Customer Service
  • Conflict Resolution in Family Dynamics
  • Conflict Resolution for Legal Professionals

These courses cover a wide range of topics and are offered by various providers, including universities, training institutes, and online platforms. They cater to different levels of expertise and are designed for professionals across various industries seeking to improve their conflict management and resolution skills. #ConflictManagementSkills

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Professional body recommendations and published best practice guidance

Relevant professional recommendations and published best practice guidance for conflict management and resolution training courses include the Advisory, Conciliation, and Arbitration Service (ACAS) Code of Practice on Disciplinary and Grievance Procedures.

Additionally, the Chartered Institute of Personnel and Development (CIPD) offers guidance on effective conflict management in the workplace. Peer-reviewed literature such as the International Journal of Conflict Management and the Journal of Conflict Resolution provide valuable insights and research findings on conflict resolution strategies and techniques. These resources offer evidence-based approaches and practical recommendations to inform the development and delivery of high-quality conflict management training courses. #ManagingConflict

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Guidance for managers and leaders

Effective conflict management and resolution is crucial for leaders and managers to maintain a positive and productive work environment. Here's guidance on its importance and tips for implementation:


  • Promotes productivity - Addressing conflicts promptly prevents disruptions and ensures teams can focus on their tasks.
  • Improves relationships - Resolving conflicts fosters trust and respect among team members, enhancing collaboration and morale.
  • Reduces turnover - Employees feel valued when their concerns are addressed, leading to higher retention rates.
  • Enhances innovation - Encourages diverse viewpoints and constructive debates, leading to creative problem-solving.
  • Protects reputation - Demonstrates a commitment to fairness and professionalism, enhancing the organisation's image.

Tips for implementation

  • Establish clear policies - Develop comprehensive policies outlining procedures for handling conflicts, including escalation processes.
  • Provide training - Offer training on conflict resolution techniques to managers and employees to equip them with the necessary skills.
  • Encourage open communication -  Create a culture where employees feel comfortable expressing concerns and managers actively listen.
  • Act promptly -  Address conflicts as soon as they arise to prevent escalation and minimise the impact on morale and productivity.
  • Stay informed - Keep up-to-date with the latest legislation, regulations, and best practices to ensure policies remain compliant and effective.

By prioritising effective conflict management and resolution, leaders and managers can cultivate a positive work environment where differences are addressed constructively, ultimately driving organisational success. #ProfessionalDevelopment

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Conflict management and conflict resolution policy and procedures

Drafting comprehensive conflict management and resolution policies and procedures is essential for organisations to effectively address disputes while ensuring compliance with relevant UK and international legislation and regulations. Begin by outlining the purpose, scope, and principles guiding conflict resolution efforts. Incorporate relevant UK legislation prohibiting unfair treatment and discrimination, such as the Employment Rights Act 1996 and the Equality Act 2010.

Consider international regulations such as the United Nations Convention on the Rights of Persons with Disabilities, promoting equal opportunities and inclusivity. Detail procedures for reporting conflicts, including designated contact persons and confidential handling processes. Specify resolution methods such as mediation, arbitration, and disciplinary procedures, ensuring fairness and transparency. Provide guidance on training employees and managers in conflict resolution skills and regularly review and update policies to reflect changing legal requirements and best practices. Organisations can effectively manage conflicts by implementing robust policies and procedures while promoting a respectful and inclusive workplace culture. #Teamwork

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Mastering conflict - The key to success in UK settings

Conflict is an inevitable part of life, but how we manage and resolve it can make all the difference in our personal and professional relationships. In the UK, effective conflict management and resolution are not just beneficial; they're essential for fostering healthy environments where individuals can thrive and organisations can succeed. #MandatoryTrainingGroup

Key facts and statistics

According to the CIPD, conflicts in the workplace cost UK businesses £33 billion per year due to decreased productivity and increased absenteeism.

A study by the Chartered Management Institute found that 85% of managers in the UK reported spending at least one day a month dealing with workplace conflict.

Legislation, regulations, and best practice

UK legislation, including the Employment Rights Act 1996 and the Equality Act 2010, mandates fair treatment and prohibits discrimination in the workplace.

The ACAS Code of Practice provides guidance on handling disciplinary and grievance procedures, emphasising the importance of fair and effective conflict resolution.

Best practices recommended by professional bodies like the CIPD and ACAS stress the importance of proactive communication, mediation, and training to prevent and resolve conflicts. #OnlineTraining

The cost of conflict

Unresolved conflicts can lead to decreased morale, increased turnover, and, ultimately, financial losses for organisations. Effective conflict management saves time, resources, and reputations. #WorkplaceProductivity

Legal compliance

Failure to address conflicts in accordance with UK legislation can result in costly legal consequences for employers. Organisations can mitigate these risks and ensure compliance by implementing robust conflict resolution policies. #PositiveWorkEnvironment

Creating a positive work environment

A culture that values open communication, respect, and collaboration is essential for effective conflict management. Training employees and managers in conflict resolution skills foster a supportive and inclusive workplace culture where conflict is addressed constructively. #TrainingAndDevelopment


In conclusion, mastering conflict management and resolution is essential for success in UK settings. Organisations can minimise conflicts' negative impacts by prioritising proactive communication, legal compliance, and a positive work environment and maximising their growth and success potential.

Ready to equip your team with the skills they need to navigate conflicts effectively? Explore our conflict management and resolution courses today and take the first step towards a more harmonious and productive workplace. #LeadershipDevelopment

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FAQs related to conflict resolution and conflict management

What is conflict management and conflict resolution?

Conflict management and resolution involve techniques and strategies for addressing disputes effectively and promoting harmony and productivity in personal and professional settings.

Why is conflict management important?

Effective conflict management prevents disruptions, enhances relationships, and fosters a positive work environment, ultimately improving productivity and morale.

What are the key UK legislation and regulations related to conflict management?

UK legislation such as the Employment Rights Act 1996 and the Equality Act 2010 mandate fair treatment and prohibit discrimination, ensuring compliance is essential for organisations.

How can ComplyPlus LMS™ help with conflict management?

ComplyPlus LMS™ offers tailored training courses on conflict management and resolution, providing employees and managers with essential skills and knowledge to navigate conflicts effectively.

What are the benefits of resolving conflicts promptly?

Resolving conflicts promptly prevents escalation, reduces turnover, enhances innovation, and protects an organisation's reputation.

How does ComplyPlus LMS™ ensure compliance with legislation and regulations?

ComplyPlus LMS™ integrates relevant legislation and regulations into its training materials, ensuring learners understand their legal obligations in conflict management.

What are some common conflict resolution techniques?

Common techniques include communication skills, negotiation, mediation, arbitration, and creating a collaborative problem-solving environment.

How can managers create a positive work environment for conflict resolution?

Managers can foster open communication, provide conflict resolution training, lead by example, and establish clear policies and procedures for handling conflicts.

What is the role of professional bodies in conflict management?

Professional bodies like ACAS and CIPD provide guidance and best practice recommendations to help organisations effectively manage conflicts and comply with legal requirements.

What is the difference between conflict management and conflict resolution?

Conflict management focuses on preventing and de-escalating conflicts, while conflict resolution involves finding mutually acceptable solutions to existing disputes.

How can organisations promote diversity and inclusivity in conflict resolution?

By embracing diverse perspectives, actively listening to all parties, and ensuring fair and unbiased conflict resolution processes.

How often should conflict resolution policies be reviewed?

Conflict resolution policies should be reviewed regularly to ensure alignment with changing legislation, regulations, and best practices.

What role does training play in effective conflict management?

Training equips employees and managers with the skills and knowledge to constructively navigate conflicts and prevent escalation.

Can conflicts ever have positive outcomes?

Yes, conflicts can lead to innovation, improved relationships, and increased understanding when managed effectively.

How can individuals improve their conflict resolution skills?

Individuals can seek training, practice active listening, develop empathy, and learn to communicate their needs and interests effectively.

What is the duty of candour in conflict resolution?

The duty of candour requires organisations to be open and transparent when addressing conflicts and communicating with all parties involved.

How does mediation differ from arbitration in conflict resolution?

Mediation involves a neutral third party facilitating communication and assisting parties in reaching a voluntary agreement, while arbitration results in a binding decision made by an arbitrator.

What are the consequences of ignoring workplace conflicts?

Ignoring workplace conflicts can lead to decreased morale, increased turnover, reduced productivity, and legal liabilities for organisations.

How can conflicts be prevented in the first place?

By promoting open communication, fostering a positive work culture, providing conflict resolution training, and addressing underlying issues promptly.

Where can I find more information on conflict management and resolution?

Visit our website or contact our team for more information on conflict management training courses, resources, and support services. #EmployeeEngagement

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Why choose ComplyPlus LMS™?

Choose ComplyPlus LMS™ for your conflict management and resolution training needs because we offer comprehensive, tailored courses designed to equip you with the skills and knowledge to navigate conflicts effectively. Our platform provides convenient access to high-quality training materials, expert guidance, and interactive learning experiences, ensuring you can confidently handle disputes. Join thousands of satisfied customers who have benefited from our industry-leading training solutions. Take the first step towards a more harmonious workplace today. Enrol now and unlock your potential with ComplyPlus LMS™. #ConflictResolutionCertification

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Conflict Management/Resolution eLearning Courses & Training - ComplyPlus LMS™ - The Mandatory Training Group UK -

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