Name: Handling a Difficult Customer - Online Course - CPDUK Accredited
Brand: MTG
SKU: .
Price: 19.99 GBP
Availability: InStock
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Handling a Difficult Customer - Online Course - CPDUK Accredited

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

£19.99

Overview
How it works
Certification
Why choose us
FAQs
Reviews

Overview

Handling a Difficult Customer - Online Training Course - Intermediate Level - CPDUK Accredited.

Welcome to The Mandatory Training Group's online Handling a Difficult Customer training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, learners can effectively deal with the most challenging customers, and both parties can end the conversation satisfied.

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our online Handling a Difficult Customer training course, learners will learn stress management skills, how to build rapport, and recognising specific body language.

By utilising our online Handling a Difficult Customer training course, learners will see an increase in customer service, productivity, and a decrease in unhappy customers. Learners will be provided with a robust skillset, including in-person and over the phone techniques, addressing complaints, and generating return business.

Course content

This online Handling a Difficult Customer training course includes the following:

Module One: Getting Started
Module Two: The Right Attitude Starts with You
Module Two: Review Questions
Module Three: Internal Stress Management
Module Three: Review Questions
Module Four: External Stress Management
Module Five: Transactional Analysis
Module Six: Why are Some Customers Difficult?
Module Seven: Dealing with the Customer Over the Phone
Module Eight: Dealing with the Customer In-Person
Module Nine: Sensitivity in Dealing with Customers
Module Ten: Scenarios of Dealing with a Difficult Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint
Module Twelve: Wrapping Up

Who is this course for?

This online Handling a Difficult Customer training course is suitable for those who want to improve positive ways on how to react to negative customers and leave the customer satisfied and as a returning customer increasing excellent customer service, productivity, and a decrease in unhappy customers.

Course aims

With our online Handling a Difficult Customer training course, learners will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through our comprehensive Handling a Difficult Customer e-learning course, learners will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Learning outcomes

The learning outcomes of this online Handling a Difficult Customer training course are to:

Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathise
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances.

Download Full Course Description

Handling a Difficult Customer - Online Training Course - Intermediate Level - CPDUK Accredited.

How it works

Instant Access

✓ Gain instant access to your course(s) upon purchasing through our website

✓ Login credentials are sent immediately to the customer to the email address provided during the checkout process

✓ We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

Learn Anytime, Anywhere, On Any Device

✓ Learn at your own pace, at a time and place convenient to your circumstances

✓ Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

✓ In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

Assessment and Certification

✓ Unlimited attempts to complete end of course assessments

✓ On successful completion, download, print/save quality-assured CPD certificate

Online Support 24/7

✓ Customer service teams interact with clients through email and live chat support

100% Money-Back Guarantee

✓ We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

Refund policy

✓ To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

✓ You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Certification

End of course assessment

At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

Certification

On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

Course accreditation

The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Why choose us

Why choose our accredited e-learning courses and programmes?

The benefits of using our accredited e-learning courses in the workplace include:

✓ CPDUK accredited e-learning provider
✓ Ofqual approved training centre (UK qualifications)
✓ Internationally recognised CPD and Ofqual approved certificates
✓ Wide range of courses and qualifications that meet UK legislation and guidelines
✓ Over 500 online courses and programmes that cover multiple sectors
✓ Free blended learning environment for individuals and organisations
✓ Immediate access to online courses and programmes
✓ Highly interactive e-learning portal
✓ Substantial cost reductions (no travel fees and other expenses)
✓ Self-paced online learning
✓ Low carbon footprint through e-learning
✓ Repository of online learning materials and assessments
✓ Fully qualified and experienced trainers, instructors and assessors
✓ Experienced subject matter experts and content developers
✓ Conversion of existing classroom courses to e-learning courses
✓ All training courses meet the latest guidance and best practice recommendations.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

FAQs

Frequently Asked Questions

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

Yes. All end of course assessments are completed online.

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Obtained certificates can be downloaded from the learner’s profile page.

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Reviews

Customer Reviews

Based on 162 reviews Write a review

Jan S.

I really appreciated the focus on improving emotional intelligence and mood management skills. It was a very informative and enjoyable course

Joanna Jardine

Very good.

Steve_McMahon

good course, I actually learned and enjoyed it. What would you recommend to improve the course? Review some of the American styling What did you like most about the course? entertaining and informative Would you recommend this course to your colleagues? Yes

Hazel Cartlidge

The course was easy to use even though my computer skills are minimal.

Rebecca Allan

I was able to complete the course in my own time from my mobile phone as i have no access to a computer. The course was very informative.

Bill Wiggin

Easy to follow

Stephen Timms

very much time saving as this course can be completed at your own home.

Kattie Argar

Easy to access in parts or potions.

Ruby Corbyn

I really enjoyed the course and it was very informative.

Anne-Marie Lamont

Very thorough easy to. Follow can do it in stages if time is limited.

Edith Freeman

very clear, informative and accessible

Reuben Turner

Easy to follow and understand with very good information that I wanted.

Ross Clarke

Simple to understand and quick to do the exam

Alyssa Thomas

Very informative and easy to follow. Enjoyed the assessment at the end.

Nikki _Easton

I enjoyed this course and found some useful tips to improve my experience of dealing with challenging people. What would you recommend to improve the course? An english voiceover What did you like most about the course? The content was extensive enough to give a really good idea how to handle difficult customers. Would you recommend this course to your colleagues? Yes

Wendy Chamberlain

I was happy I could do it in my own time.

Christine_Prickett

very good What would you recommend to improve the course? actual film of the scenarios What did you like most about the course? there were only 10 questions Would you recommend this course to your colleagues? Yes

Mylo Eastwood

I love the fact that I can take my time to do the training. Whether night or day. The course is beautifully crafted and designed. Easy to understand. Very nice.

Rossa Stewart

Audio was a positive bonus and language was clear and easy to comprehend.

Patrick Linden

The true or false questions were slightly ambiguous, but other than that I really enjoyed.

David Webbe

What a brilliant course, so easy to understand and very easy to remember with the videos and option of reviewing what you've already done,All round good job,Well done

Arlo Lammy

very easy to follow and easy to understand

Nicole Phillips

I am happy to be able to do my training in the workplace.

Jan Cooper

Easy to learn and follow

Shabana Dera

Quick process to start, finish and get the certificate

Debbie_Mills

Disappointed and a lot not relevant to our job What would you recommend to improve the course? face to face training so things are explained and questions can be asked What did you like most about the course? nothing Would you recommend this course to your colleagues? No

Sophia Coutinho

Enjoyed how the modules were read out to you. However when it came to the test I felt that some of the questions could have been structured so that they were easier to understand.

Camryn Phillips

Everything is laid out well, in structured units that are easy to go through.

Hazel Hollobone

Another brilliant course. Full of interesting, helpful and easy to understand information. I've learnt so much.

Seb Mancini

The course from start to finish was explained really well.

Gregor Lopresti

Easy and quick to do the course. I would recommend to my colleagues.

Karl Hendry

Well explained and thought it was very interesting. A pleasure to do.

Thomas Poulter

The course was informative and well constructed and dealt with the subject matter very well.

Aya Britcliffe

Straightforward and clear process.

Andrew Annett

The course was informative and I now have a much clearer understanding in this area. Keep up the good work.

Marie_Halstead

I would recommend looking for a course elsewhere. Not UK based. What would you recommend to improve the course? Nothing. I would not recommend this course. It is American based. What did you like most about the course? Nothing Would you recommend this course to your colleagues? No

Cade Cunningham

It was so informative and easy to follow.

Lauren Lamont

Training was good and I completed it in my own time. Certificate received on time.

Stefan Hodgson

very good and efficient service, thanks

Elspeth Hunt

I enjoy the time given to complete the course

Bailey Malthouse

The course was very well laid out and informative.

Khalid Mohamed

Nicely presented by a narrator with a pleasant voice. Succinct and well focussed.

Aubrey Rutley

This course was really informative and it was good that I could do it in my own time.

Rosie Sultana

The course was very easy to follow,and well laid out .

Easy to complete and informative

Thangam Debbonaire

Very simple to navigate

Ryleigh Day

The ease of the questions and the multiple choice answers.

Doug McCartney

Brilliant access

Seth Ashworth

Very clear and informative. I had to ring the helpline as I had booked the wrong course by mistake and the operator I spoke to was very helpful and efficient.

Autumn Clifton-Brown

Good course. It covered all essentials. I would prefer if there was some method of discussing queries

Kole Donelan

User friendly and an efficient way of learning.

Mason Kyle

Clear easy to understand content.

Zachary Cox

Quite a lot of information to take in but was very informative.

Vinnie Mangnall

I found the course easy to follow. Each module is very informative.

Vic_Wild

I was put on this course to deal with parents in a school, some of it was not relevant What would you recommend to improve the course? Nothing What did you like most about the course? Nothing Would you recommend this course to your colleagues? No

Rossy Hunt

Quick and easy to learn and understand.

Jude Jarvis

Being able to study in your own home and also at your own pace. The course was laid out really well and easy to follow.

Rosa Stewart

easy to use and quick to complete

Louie Simmonds

Fairly detailed slides and vocals. Good experience

Kendall Stevenson

A very thorough and informative course

Micah Peacock

Covers everything needed to know. Good substance and easy to understand.

Ian Warman

Ease to do at home in my own time.

Andy Clarke

Very helpful and easy to understand.

Apsana Begum

It was easy to follow and very informative.

Rona Jones

Absolutely fantastic for the price! Will be doing the leadership and management course next.

Craig Williams

It was very informative and clear to understand. Well worth doing.

I would highly recommend them to others looking for similar courses. Simply excellent!

Very helpful

Gerald Jones

Very user friendly. Simple instructions.

Odin Saville-Mundell

Easy to understand.

Sushil Malhotra

It was clear and concise. The fact that the words were spoken and seen made the learning easier

Astrid Kearns

All good, enjoyed doing it at my own pace.

Excellent course content delivered in a very comfortable and informative way, I managed to retain at least 95% of the information, I would highly recommend that anybody wishing to gain this qualification use your course.

Barry Gardiner

I thought the content was very well presented and easy to follow.

Kody de Cordova

Very clear and straight to the point course. The flexibility of doing it anywhere and anytime was excellent!

Cathy _Innes

overall very interesting What would you recommend to improve the course? questions part way through at different modules What did you like most about the course? the case studies Would you recommend this course to your colleagues? Yes

Carla Lockhart

Straightforward and clearly laid out.

Hywel Williams

Simple to understand course that does not take too long. The commentary makes it easy to follow and take in.

Darcey Fletcher

Easy to access and complete at your own pace.

Marshall Dines

Relatively quick and easy to complete. Good to have text and audio. Clearly presented.

Margot Mercer

Very thorough, excellent information, clear and precise. Great service!

Jaiden Mearns

How convenient it is and understanding really enjoyed taking it and could go back at any time.

Rossie Sultana

Easy to use and understand

Demi Olney

Very easy website to use.

Dina Maximenkova

some valuable advice What would you recommend to improve the course? less case studies What did you like most about the course? visual diagrams, stats Would you recommend this course to your colleagues? Yes

Kelvin Doughty

Straightforward navigation through the course and very quick to mark the test and produce the certificate.

Valentina Duffield

What a simple way to gain a certificate, there is no need to move from your office to complete the course, I would recommend them to all my work friends.

Ruairi Nora

Easy to apply to do the course and really easy setup for the course making it enjoyable as well as informative

Jorgie Huddleston

I liked the fact that I could carry out the training at my own convenience.

Harry Everitt

Easy to use course with excellent content and audio

Amy Callaghan

Being new to the healthcare industry, I found this course both challenging and informative.

Helen Rudd

Over a good experience. What would you recommend to improve the course? When the audio finishes a second next button appears which can be confusing What did you like most about the course? Case studies and examples. Also looking at yourself and not just the customer Would you recommend this course to your colleagues? Yes

Torin Britcliffe

Really informative, interesting and easy to understand.

Miley Johnson

This has been a great training and it will boost my career and my CV too. Thank you.

Sarah_Whiteley

I'm not sure what this box is for....sorry. What would you recommend to improve the course? I have no recommendations What did you like most about the course? The case studies were authentic but a little US oriented. I am not an American English speaker. It was up to date and intelligent though. Would you recommend this course to your colleagues? Yes

Robbyn Efford

A well presented clear and concise course. Only request would be to have key notes/points made available at the end of successful completion of the course in pdf format to refer back to.

Archie Jenkin

Excellent!

Farah Bailey

Very clear presentation. The clearly spoken voice-over will be an excellent support for those who find auditory learning or multi-sensory learning easier. Immediate feedback helps to stay focused and to ensure that content can be immediately revised. It was great to have had the opportunity to complete this course in my own time alongside my other household and family duties. A well-thought-out test quiz that requires the learner to have understood the content of the course.

Phoenix Crouch

I will be telling all my friends about The Mandatory Training Group, fantastic training!!

Brendan Clarke-Smith

Brilliant training provider

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Handling a Difficult Customer - Online Course - CPDUK Accredited

Overview

Course content

Course content

Who is this course for?

Who is this course for?

Course aims

Course aims

Learning outcomes

Learning outcomes

Handling a Difficult Customer - Online Training Course - Intermediate Level - CPDUK Accredited.

How it works

Instant Access

Learn Anytime, Anywhere, On Any Device

Assessment and Certification

Online Support 24/7

100% Money-Back Guarantee

Refund policy

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Certification

End of course assessment

Certification

Course accreditation

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Why choose us

Why choose our accredited e-learning courses and programmes?

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

FAQs

Frequently Asked Questions

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Reviews

Customer Reviews

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