Name: Handling a Difficult Customer - Online Course - CPDUK Accredited
Brand: The Mandatory Training Group
SKU: .
Price: 14.99 GBP
Availability: InStock

Handling a Difficult Customer - Online Course - CPDUK Accredited

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

~~£19.99~~

£14.99

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Handling a Difficult Customer - Online Training Course - Intermediate Level - CPDUK Accredited.

Welcome to The Mandatory Training Group's online Handling a Difficult Customer training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, learners can effectively deal with the most challenging customers, and both parties can end the conversation satisfied.

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our online Handling a Difficult Customer training course, learners will learn stress management skills, how to build rapport, and recognising specific body language.

By utilising our online Handling a Difficult Customer training course, learners will see an increase in customer service, productivity, and a decrease in unhappy customers. Learners will be provided with a robust skillset, including in-person and over the phone techniques, addressing complaints, and generating return business.

Course content

This online Handling a Difficult Customer training course includes the following:

Module One: Getting Started
Module Two: The Right Attitude Starts with You
Module Two: Review Questions
Module Three: Internal Stress Management
Module Three: Review Questions
Module Four: External Stress Management
Module Five: Transactional Analysis
Module Six: Why are Some Customers Difficult?
Module Seven: Dealing with the Customer Over the Phone
Module Eight: Dealing with the Customer In-Person
Module Nine: Sensitivity in Dealing with Customers
Module Ten: Scenarios of Dealing with a Difficult Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint
Module Twelve: Wrapping Up

Who is this course for?

This online Handling a Difficult Customer training course is suitable for those who want to improve positive ways on how to react to negative customers and leave the customer satisfied and as a returning customer increasing excellent customer service, productivity, and a decrease in unhappy customers.

Course aims

With our online Handling a Difficult Customer training course, learners will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through our comprehensive Handling a Difficult Customer e-learning course, learners will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Learning outcomes

The learning outcomes of this online Handling a Difficult Customer training course are to:

Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathise
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances.

Download Full Course Description

Handling a Difficult Customer - Online Training Course - Intermediate Level - CPDUK Accredited.

Instant Access

✓ Gain instant access to your course(s) upon purchasing through our website

✓ Login credentials are sent immediately to the customer to the email address provided during the checkout process

✓ We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

Learn Anytime, Anywhere, On Any Device

✓ Learn at your own pace, at a time and place convenient to your circumstances

✓ Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

✓ In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

Assessment and Certification

✓ Unlimited attempts to complete end of course assessments

✓ On successful completion, download, print/save quality-assured CPD certificate

Online Support 24/7

✓ Customer service teams interact with clients through email and live chat support

100% Money-Back Guarantee

✓ We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

Refund policy

✓ To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

✓ You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

End of course assessment

At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

Certification

On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

Course accreditation

The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Why choose our accredited e-learning courses and programmes?

The benefits of using our accredited e-learning courses in the workplace include:

✓ CPDUK accredited e-learning provider
✓ Ofqual approved training centre (UK qualifications)
✓ Internationally recognised CPD and Ofqual approved certificates
✓ Wide range of courses and qualifications that meet UK legislation and guidelines
✓ Over 500 online courses and programmes that cover multiple sectors
✓ Free blended learning environment for individuals and organisations
✓ Immediate access to online courses and programmes
✓ Highly interactive e-learning portal
✓ Substantial cost reductions (no travel fees and other expenses)
✓ Self-paced online learning
✓ Low carbon footprint through e-learning
✓ Repository of online learning materials and assessments
✓ Fully qualified and experienced trainers, instructors and assessors
✓ Experienced subject matter experts and content developers
✓ Conversion of existing classroom courses to e-learning courses
✓ All training courses meet the latest guidance and best practice recommendations.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

Yes. All end of course assessments are completed online.

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Obtained certificates can be downloaded from the learner’s profile page.

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.

Obtained certificates can be downloaded from the learner’s profile page.

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.