What to expect from adult social care services?

Empowering you to deliver exceptional adult social care services

In an era where quality care is paramount, understanding what constitutes a good adult social care service is vital. Whether you're seeking support for yourself or a loved one, navigating the complexities of care provision can be daunting. In this blog, Dr Richard Dune delves into aims to shed light on the key elements that define a reputable adult social care service, offering insights into legislation, regulations, and best practices to guide your decision-making process.

Key facts and statistics

  • According to the Office for National Statistics, the UK population aged 65 and over is projected to grow by 33% in the next 20 years, highlighting the increasing demand for adult social care services.
  • A Care Quality Commission (CQC) report found that as of 2022, approximately 3,000 adult social care services in England were rated as 'Good' or 'Outstanding', underscoring the importance of quality assurance in this sector.

Key definitions

  • Adult social care - Refers to the range of services provided to adults who require support and assistance due to illness, disability, or old age. 
  • Person-centred care - A holistic approach that prioritises the individual's preferences, needs, and aspirations in delivering care services.

Relevant legislation, regulations, and best practice

  • The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 sets out the fundamental standards that adult social care providers must adhere to to ensure the safety and well-being of service users. 
  • The Care Act 2014 places a duty on local authorities to promote the well-being of individuals and provide support that enables them to maintain independence and dignity.
  • Best practice guidelines, such as those outlined by the National Institute for Health and Care Excellence (NICE), emphasise the importance of effective communication, dignity, and respect in adult social care provision.

Understanding individual needs

A hallmark of a good adult social care service is its commitment to understanding and meeting the unique needs of each service user. This involves conducting comprehensive assessments to identify specific requirements and preferences tailoring care plans accordingly.

Promoting independence and autonomy

Empowering individuals to maintain independence and autonomy lies at the heart of person-centred care. Good adult social care services foster a supportive environment that enables service users to make informed choices and participate in decision-making processes concerning their care.

Ensuring safety and well-being

Compliance with regulatory standards is essential for safeguarding the safety and well-being of service users. This encompasses measures such as robust risk assessments, staff training, and adherence to infection control protocols to minimise potential hazards and promote a safe care environment.

Enhancing quality of life

Beyond meeting basic needs, exemplary adult social care services strive to enhance the quality of life for service users. This may involve facilitating meaningful social interactions, providing access to recreational activities, and addressing emotional and spiritual well-being.


  • Prioritise quality when selecting an adult social care provider, considering factors such as CQC ratings, staff qualifications, and testimonials from service users and their families. 
  • Engage in open communication with care providers to ensure your expectations align with the services offered, and don't hesitate to raise any concerns or preferences.
  • Stay informed about your rights and entitlements under relevant legislation, which will empower you to advocate for high-quality care and support.


In conclusion, a good adult social care service goes beyond meeting basic needs; it embodies principles of compassion, dignity, and respect. By understanding the key components outlined in this blog and advocating for quality care, individuals can confidently and confidently navigate the journey of accessing adult social care services.

Click here to explore our range of accredited adult social care training courses on ComplyPlus LMS™ from The Mandatory Training Group. Our accredited courses are designed to equip you or your staff with the knowledge and skills needed to deliver admirable care services.

About the author

Dr Richard Dune

With over 20 years of experience, Richard blends a rich background in NHS, the private sector, academia, and research settings. His forte lies in clinical R&D, advancing healthcare tech, workforce development and governance. His leadership ensures regulatory compliance and innovation align seamlessly.

Empowering you to deliver exceptional adult social care services - ComplyPlus™ - The Mandatory Training Group UK -

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