The Care Quality Commission (CQC) is changing course again. For providers, managers and compliance leads, that matters because the framework CQC uses shapes how quality is described, how evidence is judged, how ratings are reached, and how inspection conversations are structured. The older phrase "single assessment framework" is no longer...

Clinical governance is often discussed as a framework, a committee structure or a set of reporting arrangements. But for healthcare leaders, the real question is more practical: how do you know that clinical care is safe, effective, evidence-based and improving, not just assumed to be? In busy healthcare services, policies,...

Health and social care providers are expected to deliver safe, effective, compassionate and well-led services. But how do leaders know that this is actually happening in practice? Is governance simply about having policies, meetings, audits and action plans, or is it about creating a system that turns evidence into safer...

Most people assume the answer to this question is simple: the employer. In most cases, that is broadly right. However, upon closer inspection, the issue becomes more nuanced. "Paying for statutory and mandatory training" can mean two different things: who covers the cost of the course itself, and whether staff...

General practices are expected to keep patients safe, protect confidential information, respond to emergencies, safeguard adults and children, prevent infection and ensure staff are competent for their roles. But what mandatory training do GP practice staff actually need? Is there a fixed list every practice must follow, or should training...