This online Duty of Care - Train the Trainer Course + Trainer Pack covers the following:

• Unit 1 - Introduction
• Unit 2 - What is the duty of care?
• Unit 3 - Supporting independence
• Unit 4 - Dealing with comments, concerns and complaints
• Unit 5 - Relevant legislation
• Unit 6 - Managing conflict in the workplace
• Summary.

This e-learning Duty of Care - Train the Trainer Course + Trainer Pack was developed for healthcare and social care staff who are responsible for workplace induction and onboarding training in the following roles:

• Clinical support roles
• Adult social care workers
• Non-clinical roles.

Clinical support roles

This eLearning Duty of Care - Train the Trainer Course + Trainer Pack provides subject knowledge to trainers who train new and unqualified staff in clinical roles within the NHS and other healthcare settings where there is any direct contact with patients, including:

• Health care assistants 
• Care support workers
• Assistant practitioners.

Adult social care workers and non-clinical roles

The online Duty of Care - Train the Trainer Course + Trainer Pack is also suitable for trainers who train staff in community care settings, including:

• Home care workers
• Domiciliary care staff.

Non-clinical roles

• Caring volunteers
• Porters
• Cooks
• Drivers with direct contact with patients/service users.

Our online Duty of Care - Train the Trainer Course + Trainer Pack provide the learner (the trainer) with the necessary subject knowledge to train new health and social care workers and those who do not hold formal qualifications. 

As a trainer, you may have to adapt the aims to meet your service requirements.

In general, the aims of this Duty of Care online train the trainer course are to:

• Appreciate the importance of personalised care.
• Promote the wellbeing of service users.
• Realise the importance of cushioning service users from harm, injury and abuse.

As a trainer, you will have to ensure that the learning objectives align with the needs of your organisational policies and procedures.

In general, on completion of this online Duty of Care - Train the Trainer Course + Trainer Pack, the learner will be able to:

• Outline the challenges that may occur between the duty of care and an individual’s rights.
• Describe the best person to ask for advice and support in handling comments and complaints.
• Describe the ways of recognising adverse events, incidents, errors and near misses.
• Explain the pros and cons of adverse events, incidents, errors and near misses.
• Enumerate the legislation and accepted ways of working about reporting any adverse events, incidents, errors and near misses.
• Identify the factors and difficult situations that may cause confrontation.
• Describe risk assessment strategies in confrontational situations.

As a trainer, you will have to ensure that the learning outcomes align with the needs of your organisational policies and procedures.

In general, on completion of this online Duty of Care - Train the Trainer Course + Trainer Pack, the learner will be able to:

• Describe the challenges that may occur between the duty of care and an individual’s rights.
• Explain the essential things to do in managing conflicts and dilemmas.
• Explain the significance of learning from comments and complaints to improve service quality.
• Enumerate the legislation and the approved ways of working about reporting any adverse events, incidents, errors and near misses.
• Identify the factors and difficult situations that may cause confrontation.
• Specify the appropriate ways of reporting any workplace confrontations.

This online Duty of Care - Trainer Pack provides an all in one solution for trainers. Essentially, we will provide you with a Duty of Care training course in a box that includes the following:

• Introductory video/How to use the trainer materials
• Course register template
• Duty of Care PowerPoint presentation
• Lesson plan template
• Learning outcomes and workbook
• Reflective activities
• Course evaluation form
• Trainer support information
• FREE LearnPac LMS registration
• Set-up on the LearnPac LMS as an administrative user
  
• FREE 20 registrations for the Duty of Care CPD course to allocate to learners/attendees
  
• FREE blended learning environment for learner management and e-learning enrolment
• Self-service dashboard for managing learners and their personal development.

The online Duty of Care - Trainer Pack PowerPoint slides, handouts and other trainer materials are fully editable. You can, therefore, amend them to meet your delegates' requirements.

Duty of Care - Train the Trainer Course + Trainer Pack – E-Learning Course – Level 3 - CPDUK Accredited.