Duty of Care – Online Training Course – UKCSTF Aligned with Certificates

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.



Duty of Care – Online Training Course – Level 1 - UKCSTF Aligned.

Welcome to The Mandatory Training Group's online Duty of Care training course for front-line healthcare and social care providers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

The “duty of care” refers to the obligations placed on people to act towards others in a certain way, following specific standards. The term is sometimes used to cover both legal and professional duties that health care practitioners may have towards others, but there are distinctions between the two.

All health and social care workers need to understand their duty of care within their work environments.

Course content

This online duty of care training course covers the following:

  • Understand how duty of care contributes to safe practice;
    • Define ‘duty of care’,
    • Describe how the duty of care affects their work role.
  • Understand the support available for addressing dilemmas that may arise about duty of care;
    • Describe difficulties that may arise between the duty of care and an individual’s rights,
    • Explain what they must and must not do within their role in managing conflicts and dilemmas,
    • Explain where to get additional support and advice about how to resolve such difficulties.
  • Deal with Comments and complaints;
    • Demonstrate how to respond to comments and complaints in line with legislation and agreed on ways of working,
    • Describe who to ask for advice and support in handling comments and complaints,
    • Explain the importance of learning from comments and complaints to improve the quality of service.
  • Deal with Incidents, errors and near misses;
    • Describe how to recognise adverse events, incidents, errors and near misses,
    • Explain what they must and must not do concerning adverse events, incidents, errors and near misses,
    • List the legislation and agreed on ways of working concerning reporting any adverse events, incidents, errors and near misses.
  • Deal with confrontation and difficult situations;
    • List the factors and difficult situations that may cause confrontation,
    • Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation,
    • Describe how to assess and mitigate risks in confrontational situations,
    • Demonstrate how and when to access support and advice about resolving conflicts, and
    • Explain the agreed ways of working for reporting any confrontations.

Who is the course for?

This online Duty of Care training course should be completed by those who work in health and social care services, including:

  • New members of staff in Healthcare Support Worker roles,
  • New members of staff in Adult Social Care Worker roles, and
  • Any staff members who provide direct care to patients or individuals needing support.

This online Duty of Care training course will also be useful for:

  • Staff moving into new roles within their organisation,
  • Refreshing the knowledge of any member of staff,
  • NHS nursing, AHP and care staff,
  • Agency care workers,
  • Healthcare assistants (HCAs),
  • Support workers,
  • Care assistants, and
  • Community services.

Course aims

You have a duty of care to all those receiving care and support in your workplace. This means promoting well being and making sure that people are kept safe from harm, abuse and injury. Duty of care is a legal requirement; you cannot choose whether to accept it. It applies as soon as someone has care or treatment. Breaking this duty, for example, through negligence, could result in legal action.

Learning outcomes

On completion of this online Duty of Care training course, the learner will:

  • Be able to define the duty of care,
  • Know what duty of care is in practice,
  • Know how to raise concerns,
  • Be prepared to support people to live independently,
  • Be able to encourage people to make decisions,
  • Know the importance of mental capacity and decision making,
  • Know the importance of raising concerns, comments and complaints,
  • Understand the complaints handling process,
  • Know the importance of recording incidents, errors and near misses,
  • Understand the legislation covering incident reporting,
  • Know how to manage conflict in the workplace, and
  • Know how to handle challenging behaviour in the workplace

Download Full Course Description (PDF)

Duty of Care – Online Training Course – Level 1 - UKCSTF Aligned.

How it works

Instant Access

Gain instant access to your course(s) upon purchasing through our website

Login credentials are sent immediately to the customer to the email address provided during the checkout process

We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

Learn Anytime, Anywhere, On Any Device

Learn at your own pace, at a time and place convenient to your circumstances

Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

Assessment and Certification

Unlimited attempts to complete end of course assessments

On successful completion, download, print/save quality-assured CPD certificate

Online Support 24/7

Customer service teams interact with clients through email and live chat support

100% Money-Back Guarantee

We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

Refund policy

To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund


The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


End of course assessment

At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.


On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

Course accreditation

The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

Why choose us

Why choose our accredited e-learning courses and programmes?

The benefits of using our accredited e-learning courses in the workplace include:

  CPDUK accredited e-learning provider
  Ofqual approved training centre (UK qualifications)
  Internationally recognised CPD and Ofqual approved certificates
  Wide range of courses and qualifications that meet UK legislation and guidelines
  Over 500 online courses and programmes that cover multiple sectors
  Free blended learning environment for individuals and organisations
  Immediate access to online courses and programmes
  Highly interactive e-learning portal
  Substantial cost reductions (no travel fees and other expenses)
  Self-paced online learning
  Low carbon footprint through e-learning
  Repository of online learning materials and assessments
  Fully qualified and experienced trainers, instructors and assessors
  Experienced subject matter experts and content developers
  Conversion of existing classroom courses to e-learning courses
  All training courses meet the latest guidance and best practice recommendations.


The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


Frequently Asked Questions

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

Yes. All end of course assessments are completed online.

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Obtained certificates can be downloaded from the learner’s profile page.

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


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