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Contents:
Summary Course overview Course content Who is this course for? Course aims Course assessment Course certification FAQs Course reviews
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Role of a Treatment Coordinator (Dental) - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK -
Online Role of a Treatment Coordinator (Dental) - Level 1 Course - ComplyPlus™ LMS - The Mandatory Training Group UK -

Role of a Treatment Coordinator (Dental) - Level 1

Trusted by over 1 million learners, The Mandatory Training Group delivers accredited courses through ComplyPlus™ LMS, our AI-powered, interactive e-learning platform. Designed for compliance and impact, our training supports CQC, Ofsted, HSE and other regulatory standards.

Price:

£14.99 + VAT

Course reviews:

Level:

1

Duration:

1 hour

Method:

Fully online 24/7 via ComplyPlus™ LMS

Platform:

Desktop, Laptop, Mobile, Tablet

Course access expiry:

365 days

Certificate validity:

No expiry - CPD-accredited, instant digital certificate on completion

Last updated:

18 May 2026 (V2.6)

Accepted payments:

Course overview

CPD-Accredited | CQC & GDC Compliant | ComplyPlus™ LMS

This online Role of a Treatment Coordinator (Dental) Level 1 course provides essential knowledge of the responsibilities and processes involved in delivering effective patient consultations in modern dental practice settings. It explores how treatment coordinators support patient journeys, improve engagement, and contribute to overall practice performance, patient experience and treatment outcomes, thereby strengthening coordination across the dental team and improving patient care delivery.

Course content

This Role of a Treatment Coordinator (Dental) e-learning course covers:

  • Legislation, regulations and key definitions in dental practice, including professional standards and compliance requirements
  • Introduction to the treatment coordinator role and responsibilities, supporting patient journey, communication and coordination
  • Patient journey, consultation techniques and communication skills
  • Benefits of the role for patients, clinicians and dental practices
  • Treatment planning support, consent and patient engagement
  • Follow-ups, tracking systems and performance monitoring
  • Reporting, Key Performance Indicators (KPIs) and improving practice efficiency
  • Summary, resources and end-of-course assessment.

Who is this course for?

This Role of a Treatment Coordinator (Dental) eLearning course is for:

  • Treatment coordinators working in dental practices
  • Practice managers responsible for the patient journey and performance
  • Dental nurses supporting patient communication and care planning
  • Dentists involved in consultations and treatment coordination
  • Reception and administrative staff supporting patient enquiries and bookings.

Aims

The aims of this online Role of a Treatment Coordinator (Dental) course are to:

  • Develop understanding of the treatment coordinator role, including communication, consultation and patient journey management within a dental practice environment, supporting effective coordination, structured processes and patient-focused care delivery
  • Strengthen knowledge of patient engagement, ethical sales, and coordination processes to improve patient experience, communication, and overall practice outcomes across dental settings and team-based care environments.

Learning objectives

This Role of a Treatment Coordinator (Dental) e-learning course will:

  • Explain the responsibilities and scope of the treatment coordinator role within dental settings
  • Explore relevant legislation, regulations, and professional standards influencing practice
  • Examine patient consultation techniques, communication strategies and rapport building
  • Discuss treatment planning support, consent processes, and patient journey management
  • Analyse the benefits of the role for patients, clinicians and overall practice performance
  • Review follow-up systems, tracking methods and KPI monitoring approaches
  • Examine reporting processes and strategies to improve efficiency and patient experience
  • Apply practical knowledge to improve patient communication, coordination, and engagement in dental practice settings.

Learning outcomes

By the end of this Role of a Treatment Coordinator (Dental) eLearning course, you will be able to:

  • Describe the responsibilities and daily activities of a treatment coordinator in practice
  • Apply communication and consultation techniques to support effective patient engagement
  • Identify how the role contributes to patient journey, satisfaction and practice outcomes
  • Support treatment planning discussions and assist patient decision-making processes
  • Use follow-up systems and tracking methods to monitor patient progress effectively
  • Recognise KPIs and reporting requirements within a dental practice
  • Apply strategies to improve efficiency and enhance patient experience
  • Demonstrate understanding of ethical patient communication, coordination and professional care management within dental care pathways.

Course assessment

  • Multiple-choice knowledge assessment with a minimum pass mark of 80%
  • Assessment questions mapped directly to course learning outcomes
  • Unlimited assessment retakes included
  • Confirms knowledge of treatment coordination, patient consultation and communication processes.

Course certification

  • CPD-accredited digital certificate issued on successful course completion
  • Certificate available for immediate download as a secure PDF
  • Supports evidence of professional development and workplace competence in treatment coordination, patient communication and dental practice support 
  • Certificate authenticity can be verified via the ComplyPlus™ platform.

Refresher requirements

  • There is no formal certificate expiry period for this course
  • Earlier refresher is advised if legislation, guidance, workplace policy, or risk assessments change.

Course accreditation

  • Externally reviewed and accredited by the Continuing Professional Development (CPD) Certification Service, ensuring high-quality training meeting international standards
  • Supports alignment with Care Quality Commission (CQC) expectations for patient-centred care, communication and treatment coordination
  • Informed by General Dental Council (GDC) standards, ethical practice frameworks and UK dental best practice guidance
  • Underpinned by healthcare compliance principles, patient safety standards and practice governance frameworks.

Frequently asked questions

Why is this online course on the role of a treatment coordinator in dental settings important?
This online course improves patient experience, communication and treatment uptake in dental practice settings.
How does this e-learning course on the role of a treatment coordinator in dental settings improve practice performance?
This e-learning course improves patient experience, communication, tracking systems and overall treatment conversion efficiency.
What does this eLearning course on the role of a treatment coordinator in dental settings cover?
This eLearning course covers consultations, patient journey, communication, consent and practice performance.
How do I log on to the eLearning platform?
After purchasing a course, you'll receive an email with your login details and a platform access link to ComplyPlus? LMS (optimised for Google Chrome). Your email address will serve as your fixed username. To avoid access issues, ensure your purchase information is accurate and up to date.
I haven't received my login details. What should I do?
Your login details are emailed automatically right after purchase. Please check your Spam or Junk folder, as some email providers (like Google or Yahoo) may direct them there.
How do I download my certificate(s)?

Once you have successfully completed the end-of-course assessment with a passing score, your certificate will be made available online on ComplyPlus? LMS . It is issued in a quality-assured PDF format and can be downloaded directly from the platform.

Once available, you can:

  • Download the certificate directly to your device
  • Save a digital copy for your records
  • Print a physical copy if needed.

No physical copy will be mailed, as all certificates are issued electronically for convenience and instant access.

Can I request name changes on certificates?

Learners are not allowed to change their names directly in the LMS. This is to ensure that the name reflected on the certificate belongs to the actual individual who completed the course and to prevent the risk of name forgery or transferring certificates to others.

If you need to request a name change, please contact our Support Team by submitting your concern through this form. Kindly include a clear reason for the change and any supporting documentation required for verification.

Do you give discounts for bulk purchases?

Yes, we offer competitive volume discounts for organisations enrolling multiple candidates in any of our online training courses. To view our current volume discount options, click here.

Login steps

  1. If you are a New User, check the email you provided for the login instructions
  2. If they are not in your Inbox, please check your Junk/Spam folder
  3. Follow the instructions provided and proceed to the LMS
  4. If you are an Existing User, proceed to your account
  5. If you cannot remember your account password, click here
  6. If you bought 1 license, you can either assign the course to yourself or another person once you log in
  7. If you bought 2 or more licenses of the same course, a group account will be automatically created so you can add and monitor your learners.

Need Help? Contact our support team via Live Chat for quicker assistance or email info@mandatorytraining.co.uk

Role of a Treatment Coordinator (Dental) - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK - data-zoom-image=
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