Non-Clinical Conflict Resolution - Level 1 (CPDUK Accredited)

  • Course Access: 365 days
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    Non-Clinical Conflict Resolution - Level 1 (CPDUK Accredited)

    Course Duration

    60 minutes

    CPD Hours

    1 hour


    CPD Certification Service


    CPD Certificate

    Certificate Validity

    3 years

    Who is the course for?

    This non-clinical conflict resolution online training course is essential for all staff members who may encounter conflict in various non-clinical settings, including care homes, residential and domiciliary environments, hospitals, and support roles such as carers and cleaners. It equips participants with the necessary skills to manage and resolve conflict effectively, enhancing workplace safety and communication.

    Course Content

    The non-clinical conflict resolution - level 1 online course covers a comprehensive range of topics to prepare staff for effectively handling conflict:

    Key definitions:

    • Understanding conflict and related concepts.

    Causes of conflict:

    • Identifying the roots of workplace disagreements.

    Assault types:

    • Differentiating between non-physical and physical assault.

    Avoiding conflict:

    • Techniques for de-escalation and prevention.

    Recognising non-verbal signs:

    • Interpreting body language and silent cues.

    Communication breakdown:

    • Addressing and mitigating communication barriers.


    • Strategies to reduce tension and aggression.

    Your personal safety:

    • Ensuring self-protection during conflicts.

    Summary, references, and resources:

    • Consolidating learning and additional materials.

    End of course assessment:

    • Evaluating understanding and retention.

      Course aims

      The aims of this non-clinical conflict resolution level 1 elearning course are to:

      • Facilitate understanding that conflict is inevitable in any workplace but can be managed positively.
      • Highlight the crucial role of effective communication in conflict resolution.
      • Demonstrate various strategies for resolving disputes to create a harmonious work environment.

          Learning objectives

          To achieve the aims, this non-clinical conflict resolution level 1 e-learning course will:

          • Explore the causes and consequences of violence and conflict in workplace settings.
          • Present strategies and methods for effectively addressing and resolving workplace conflicts and violence.
          • Highlight the role of effective communication in preventing conflicts and minimising their impact.
          • Discuss the implementation of comprehensive risk assessments to identify and mitigate potential conflict situations.
          • Demonstrate how to provide appropriate support to victims of workplace violence.

              Learning outcomes

              On completion of this non-clinical conflict resolution level 1 online training course, the learner will be able to:

              • List the most common causes of conflict.
              • Describe the different types of assault, why they occur, and the most appropriate ways of dealing with them.
              • State how different types of communication can affect a conflict situation.
              • Justify keeping a safe distance in conflict situations.
              • Describe the importance of a positive attitude in resolving workplace conflicts and violence.
              • Explain the need to support those directly affected by a violent incident.
              • Identify sources of support within your organisation.

              Accreditation and Certification

              This non-clinical conflict resolution elearning course is externally peer-reviewed and accredited by the CPD Certification Service and meets the stringent standards required for professional development. It aligns with the Skills for Care Core and Mandatory Training, the Care Quality Commission (CQC), Care Inspectorates, and other UK health and social care regulations. Participants will receive a CPD-accredited certificate valid for three years, confirming their competence in handling non-clinical conflict resolution.

              Course demo (video)

              Why is the course important?

              Conflict in the workplace can significantly impact staff morale and productivity. Effective conflict resolution ensures a safer, more cooperative work environment, which is crucial for maintaining high standards of care and service. This course provides the skills needed to manage and resolve conflicts amicably, supporting the overall well-being of staff and service users.

              This course's aims, objectives, and learning outcomes are meticulously crafted to meet the requirements set out in the Skills for Care Core and Mandatory Training, the Care Quality Commission (CQC), and Care Inspectorates and adhere to other health and social care regulations across the UK and the regulatory framework recommended by the UK Core Skills Training Framework (CSTF).

              Non-clinical Conflict Resolution - Level 1| ComplyPlus LMS™ | The Mandatory Training Group UK -


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