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Contents:
Summary Course overview Course content Who is this course for? Course aims Course assessment Course certification FAQs Course reviews
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Handling Violence and Aggression - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK -
Online Handling Violence and Aggression - Level 1 Course - ComplyPlus™ LMS - The Mandatory Training Group UK -

Handling Violence and Aggression - Level 1

Trusted by over 1 million learners, The Mandatory Training Group delivers accredited courses through ComplyPlus™ LMS, our AI-powered, interactive e-learning platform. Designed for compliance and impact, our training supports CQC, Ofsted, HSE and other regulatory standards.

Price:

£14.99 + VAT

Course reviews:

Level:

1

Duration:

1 hour

Method:

Fully online 24/7 via ComplyPlus™ LMS

Platform:

Desktop, Laptop, Mobile, Tablet

Course access expiry:

365 days

Certificate validity:

No expiry - CPD-accredited, instant digital certificate on completion

Last updated:

13 May 2026 (V2.6)

Accepted payments:

Course overview

CPD-Accredited | HSE & CQC Compliant | ComplyPlus™ LMS

This Handling Violence and Aggression Level 1 online course equips staff with essential knowledge to recognise, prevent and respond to workplace aggression and violence. It covers different types, causes and risk factors, as well as legal duties and strategies for safely managing challenging incidents and behaviours. Aligned with UK legislation and Health and Safety Executive (HSE) guidance, it supports safer working environments, risk reduction, and protection of staff and service users.

Course content

This Handling Violence and Aggression e-learning course covers:

  • Introduction to workplace violence and aggression
  • Definitions, forms and different types of aggression
  • Causes and influencing workplace risk factors
  • Definition of violence and individuals at risk
  • Legal duties under UK health and safety law
  • Risk assessment and workplace incident reporting procedures
  • Strategies to prevent and safely manage aggression
  • The 4-stage approach to managing workplace incidents
  • Supporting victims of workplace aggression and violence
  • Organisational responsibilities and workplace best practice
  • Warning signs and early indicators of aggressive behaviour
  • Safe communication and de-escalation techniques in the workplace.

Who is this course for?

This Handling Violence and Aggression eLearning course is for:

  • Health and social care staff in frontline roles
  • Healthcare assistants, support workers and carers
  • National Health Service (NHS) staff, agency and locum workers
  • Community and residential care staff
  • Professionals regularly interacting with the public in high-risk workplace settings
  • Organisations aiming to reduce workplace risks.

Aims

The aims of this Handling Violence and Aggression online course are to:

  • Strengthen understanding of workplace aggression and violence, including common workplace behavioural, environmental and organisational causes, associated workplace risks and legal responsibilities in health and social care settings
  • Promote safer working practices by developing awareness of effective prevention, de-escalation, and incident response strategies, as well as appropriate responses to incidents of workplace aggression and violence in professional care environments.

Learning objectives

This Handling Violence and Aggression e-learning course will:

  • Explain workplace definitions, forms, and types of aggression and violence
  • Outline factors influencing aggressive behaviour in health, social care, and workplace settings
  • Describe legal responsibilities under UK health and safety legislation and procedures
  • Explore workplace risk assessment, incident reporting procedures, and documentation requirements
  • Demonstrate practical strategies for preventing, reducing, and managing aggression and violence
  • Present the four-stage approach to managing workplace violence and challenging behaviours
  • Highlight organisational responsibilities for staff safety, well-being, and post-incident support
  • Introduce warning signs, communication skills, conflict resolution, and de-escalation techniques.

Learning outcomes

By the end of this Handling Violence and Aggression eLearning course, you will be able to:

  • Define aggression and violence in professional workplace contexts and situations
  • Identify forms, types, and common workplace behavioural causes of aggression and violence
  • Recognise individuals and situations at risk of workplace aggression or violence
  • Apply legal and organisational responsibilities in professional workplace practice settings
  • Conduct basic risk assessments and identify appropriate workplace control measures
  • Respond appropriately to incidents using safe workplace procedures and professional workplace responses
  • Apply communication and effective de-escalation techniques in workplace practice settings
  • Promote safer workplace practices during challenging workplace incidents and situations.

Course assessment

  • Multiple-choice knowledge assessment with a minimum pass mark of 80%
  • Assessment questions mapped directly to course learning outcomes
  • Unlimited assessment retakes included
  • Confirms understanding of managing workplace aggression and risks.

Course certification

  • CPD-accredited digital certificate issued on successful course completion
  • Certificate available for immediate download as a secure PDF
  • Provides evidence of compliance with violence and aggression training requirements and workplace safety audits
  • Certificate authenticity can be verified via the ComplyPlus™ platform.

Refresher requirements

  • There is no formal certificate expiry period for this course
  • Earlier refresher is advised if legislation, guidance, workplace policy, or risk assessments change. 

Course accreditation

  • Externally reviewed and accredited by the CPD Certification Service, ensuring high-quality training meeting international standards
  • Supports compliance with Care Quality Commission (CQC) and HSE requirements
  • Informed by the Health and Safety at Work Act (HSWA)1974 and the Management of Health and Safety at Work Regulations (MHSWR) 1999
  • Aligns with workplace safety and risk management best practices.

Frequently asked questions

Why is this online course on handling violence and aggression important?
Workplace violence and aggression pose serious risks to staff and service users. This online course helps learners recognise risks, prevent incidents and respond safely, supporting legal compliance and safer care environments.
Who should take this e-learning course on handling violence and aggression?
This e-learning course is designed for healthcare, social care and support staff, including NHS workers, carers, agency staff, and anyone interacting with the public in potentially high-risk environments.
What does this eLearning course on handling violence and aggression cover?
This eLearning course covers definitions, types, and causes of aggression; legal duties; risk assessment; prevention strategies; and safe management and response to workplace incidents.
How do I log on to the eLearning platform?
After purchasing a course, you'll receive an email with your login details and a platform access link to ComplyPlus? LMS (optimised for Google Chrome). Your email address will serve as your fixed username. To avoid access issues, ensure your purchase information is accurate and up to date.
I haven't received my login details. What should I do?
Your login details are emailed automatically right after purchase. Please check your Spam or Junk folder, as some email providers (like Google or Yahoo) may direct them there.
How do I download my certificate(s)?

Once you have successfully completed the end-of-course assessment with a passing score, your certificate will be made available online on ComplyPlus? LMS . It is issued in a quality-assured PDF format and can be downloaded directly from the platform.

Once available, you can:

  • Download the certificate directly to your device
  • Save a digital copy for your records
  • Print a physical copy if needed.

No physical copy will be mailed, as all certificates are issued electronically for convenience and instant access.

Can I request name changes on certificates?

Learners are not allowed to change their names directly in the LMS. This is to ensure that the name reflected on the certificate belongs to the actual individual who completed the course and to prevent the risk of name forgery or transferring certificates to others.

If you need to request a name change, please contact our Support Team by submitting your concern through this form. Kindly include a clear reason for the change and any supporting documentation required for verification.

Do you give discounts for bulk purchases?

Yes, we offer competitive volume discounts for organisations enrolling multiple candidates in any of our online training courses. To view our current volume discount options, click here.

Login steps

  1. If you are a New User, check the email you provided for the login instructions
  2. If they are not in your Inbox, please check your Junk/Spam folder
  3. Follow the instructions provided and proceed to the LMS
  4. If you are an Existing User, proceed to your account
  5. If you cannot remember your account password, click here
  6. If you bought 1 license, you can either assign the course to yourself or another person once you log in
  7. If you bought 2 or more licenses of the same course, a group account will be automatically created so you can add and monitor your learners.

Need Help? Contact our support team via Live Chat for quicker assistance or email info@mandatorytraining.co.uk

Handling Violence and Aggression - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK - data-zoom-image=
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