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Contents:
Summary Course overview Course content Who is this course for? Course aims Course assessment Course certification FAQs Course reviews
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Essential Communication Skills (Dental) - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK -
Online Essential Communication Skills (Dental) - Level 1 Course - ComplyPlus™ LMS - The Mandatory Training Group UK -

Essential Communication Skills (Dental) - Level 1

Trusted by over 1 million learners, The Mandatory Training Group delivers accredited courses through ComplyPlus™ LMS, our AI-powered, interactive e-learning platform. Designed for compliance and impact, our training supports CQC, Ofsted, HSE and other regulatory standards.

Price:

£14.99 + VAT

Course reviews:

Level:

1

Duration:

1 hour

Method:

Fully online 24/7 via ComplyPlus™ LMS

Platform:

Desktop, Laptop, Mobile, Tablet

Course access expiry:

365 days

Certificate validity:

No expiry - CPD-accredited, instant digital certificate on completion

Last updated:

11 June 2026 (V2.6)

Accepted payments:

Course overview

CPD-Accredited | CQC & GDC-Aligned | ComplyPlus™ LMS

This Essential Communication Skills (Dental) Level 1 online course develops practical knowledge of effective communication within dental settings. It explores communication styles, active listening, verbal and non-verbal communication, rapport building, patient-centred communication, professional feedback, team communication, and practice communication methods. Learners gain skills to improve patient experiences, strengthen teamwork, enhance professional interactions, and support quality care.

Course content

This Essential Communication Skills (Dental) e-learning course covers:

  • Communication principles and their role in person-centred dental care
  • Aggressive, passive, and assertive communication styles
  • Communication indicators and recognising communication behaviours
  • Active listening and techniques for improving understanding
  • Verbal communication, tone, language, and message delivery
  • Non-verbal communication, body language, gestures, and eye contact
  • Building rapport and strengthening patient relationships
  • Professional feedback, team communication, meetings, and daily huddles
  • Practice communication methods, email communication, patient engagement, and workplace communication responsibilities.

Who is this course for?

This Essential Communication Skills (Dental) eLearning course is for:

  • Dentists, orthodontists, dental therapists, nurses and dental technicians
  • Receptionists, treatment coordinators, and practice managers
  • Infection control and decontamination lead
  • Dental professionals seeking to strengthen patient communication, teamwork, rapport-building, professional interactions, and person-centred care skills.

Aims

The aims of this Essential Communication Skills (Dental) online course are to:

  • Develop learners’ understanding of communication principles and styles, active listening, rapport building, patient-centred communication, and professional interactions that support positive patient experiences and effective dental care
  • Equip learners with practical knowledge of verbal and non-verbal communication, patient engagement, constructive feedback, and team communication to strengthen relationships, improve teamwork, and support positive patient outcomes.

Learning objectives

This Essential Communication Skills (Dental) e-learning course will:

  • Explain communication principles and their importance in dental practice
  • Explore communication styles, indicators, and their impact on interactions
  • Present active listening techniques that improve understanding and engagement
  • Describe verbal communication methods, tone, language, and message delivery
  • Explain the role of non-verbal communication, body language, gestures, and eye contact
  • Introduce approaches for building rapport and strengthening patient relationships
  • Examine professional feedback methods, team communication, meetings, and daily huddles
  • Present communication informed by person-centred care principles, engagement strategies, workplace communication responsibilities, and professional communication methods.

Learning outcomes

By the end of this Essential Communication Skills (Dental) eLearning course, you will be able to:

  • Explain the importance of effective communication in dental practice
  • Distinguish between aggressive, passive, and assertive communication styles
  • Apply active listening techniques to improve understanding and engagement
  • Use verbal communication methods that support clear and professional interactions
  • Demonstrate effective non-verbal communication through body language and eye contact
  • Building rapport and strengthening relationships with patients and colleagues
  • Apply constructive feedback and team communication techniques appropriately
  • Support person-centred care by applying patient engagement principles, workplace communication responsibilities, and professional communication practices.

Course assessment

  • Multiple-choice knowledge assessment with a minimum pass mark of 80%
  • Assessment questions mapped directly to course learning outcomes
  • Unlimited assessment retakes included
  • Confirms understanding of communication principles, patient engagement, active listening, teamwork, and professional communication in dental practice.

Course certification

  • CPD-accredited digital certificate issued on successful course completion
  • Certificate available for immediate download as a secure PDF
  • Supports evidence of communication skills and professional development for dental professionals
  • Certificate authenticity can be verified via the ComplyPlus™ platform.

Refresher requirements

  • There is no formal certificate expiry period for this course
  • Earlier refresher is advised if legislation, guidance, workplace policy, or risk assessments change.

Course accreditation

  • Externally reviewed and accredited by the Continuing Professional Development (CPD) Certification Service, ensuring high-quality training meeting international standards
  • Supports General Dental Council (GDC) Development Outcomes A and B, and contributes to person-centred care requirements
  • Informed by GDC Standards for the Dental Team, Care Quality Commission (CQC) Regulations 9 and 10, communication best practice, and patient-centred care principles.

Frequently asked questions

Why is this online course on essential communication skills in dental settings important?
This online course is important because effective communication improves patient experiences, supports person-centred care, and strengthens teamwork within dental practices.
What will I learn in this essential communication skills in dental settings e-learning course?
In this e-learning course, you will learn communication styles, active listening, rapport-building, feedback techniques, and patient engagement skills.
How does this eLearning course on essential communication skills in dental settings improve patient care?
This eLearning course helps improve clear communication, build trust, improve understanding, support consent, and enhance patient satisfaction.
How do I log on to the eLearning platform?
After purchasing a course, you'll receive an email with your login details and a platform access link to ComplyPlus? LMS (optimised for Google Chrome). Your email address will serve as your fixed username. To avoid access issues, ensure your purchase information is accurate and up to date.
I haven't received my login details. What should I do?
Your login details are emailed automatically right after purchase. Please check your Spam or Junk folder, as some email providers (like Google or Yahoo) may direct them there.
How do I download my certificate(s)?

Once you have successfully completed the end-of-course assessment with a passing score, your certificate will be made available online on ComplyPlus? LMS . It is issued in a quality-assured PDF format and can be downloaded directly from the platform.

Once available, you can:

  • Download the certificate directly to your device
  • Save a digital copy for your records
  • Print a physical copy if needed.

No physical copy will be mailed, as all certificates are issued electronically for convenience and instant access.

Can I request name changes on certificates?

Learners are not allowed to change their names directly in the LMS. This is to ensure that the name reflected on the certificate belongs to the actual individual who completed the course and to prevent the risk of name forgery or transferring certificates to others.

If you need to request a name change, please contact our Support Team by submitting your concern through this form. Kindly include a clear reason for the change and any supporting documentation required for verification.

Do you give discounts for bulk purchases?

Yes, we offer competitive volume discounts for organisations enrolling multiple candidates in any of our online training courses. To view our current volume discount options, click here.

Login steps

  1. If you are a New User, check the email you provided for the login instructions
  2. If they are not in your Inbox, please check your Junk/Spam folder
  3. Follow the instructions provided and proceed to the LMS
  4. If you are an Existing User, proceed to your account
  5. If you cannot remember your account password, click here
  6. If you bought 1 license, you can either assign the course to yourself or another person once you log in
  7. If you bought 2 or more licenses of the same course, a group account will be automatically created so you can add and monitor your learners.

Need Help? Contact our support team via Live Chat for quicker assistance or email info@mandatorytraining.co.uk

Essential Communication Skills (Dental) - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK - data-zoom-image=
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