Mon - Fri 9AM - 5PM
024 7610 0090
Start typing to see products you are looking for.
Start typing to see products you are looking for.
0

You have no items in your shopping basket.

Start typing to see products you are looking for.
Contents:
Summary Course overview Course content Who is this course for? Course aims Course assessment Course certification FAQs Course reviews
Categories:
Accounting/ Bookkeeping/ Finance Basic Life Support/ Resuscitation Business Administration Business Compliance Charities & Volunteering Clinical Skills Computing & IT Conflict Management/ Resolution Customer Service Early Years & Childcare Enhanced Dental CPD Fire Safety First Aid/ FAW & EFAW Food Hygiene/ Food Safety Free Online Courses Health & Safety Health & Social Care Leadership & Management Long-Term Conditions Mandatory Training Bundles Mental Health Moving & Handling Schools & Colleges Safeguarding Sales & Marketing Train the Trainer Professional Development
Conflict Resolution for Volunteers - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK -
Online Conflict Resolution for Volunteers - Level 1 Course - ComplyPlus™ LMS - The Mandatory Training Group UK -

Conflict Resolution for Volunteers - Level 1

Trusted by over 1 million learners, The Mandatory Training Group delivers accredited courses through ComplyPlus™ LMS, our AI-powered, interactive e-learning platform. Designed for compliance and impact, our training supports CQC, Ofsted, HSE and other regulatory standards.

Price:

£14.99 + VAT

Course reviews:

Level:

1

Duration:

1 hour

Method:

Fully online 24/7 via ComplyPlus™ LMS

Platform:

Desktop, Laptop, Mobile, Tablet

Course access expiry:

365 days

Certificate validity:

3 years - CPD-accredited, instant digital certificate on completion

Last updated:

11 May 2026 (V2.6)

Accepted payments:

Course overview

CPD-Accredited | HSE Compliant | ComplyPlus™ LMS

This Conflict Resolution for Volunteers Level 1 online course provides essential knowledge on recognising, managing, and reducing conflict in diverse and sometimes challenging volunteering environments. It explores causes of conflict, communication techniques, and de-escalation strategies to support safe, respectful, and effective interactions. Learners will develop the confidence and skills needed to respond appropriately and maintain a safe, respectful, supportive and professional environment.

Course content

This Conflict Resolution for Volunteers e-learning course covers:

  • Causes and effects of conflict and violence in volunteering settings and environments
  • Types of assault, including physical and non-physical behaviours
  • Role of communication in preventing and managing conflict situations effectively
  • Verbal and non-verbal communication techniques in volunteering settings
  • De-escalation strategies to reduce anger, stress, and aggressive behaviour
  • Risk assessment approaches, including personal safety considerations and awareness
  • Post-incident actions, including reporting procedures and support mechanisms
  • Strategies for maintaining safe, respectful, and professional interactions in volunteering roles.

Who is this course for?

This Conflict Resolution for Volunteers eLearning course is for:

  • Volunteers working in healthcare, community, and support settings
  • Individuals interacting with the public in volunteer roles
  • Staff supporting service users in challenging environments
  • Organisations seeking to improve volunteer safety and confidence
  • Individuals involved in managing or preventing conflict in volunteer roles.

Aims

The aims of this Conflict Resolution for Volunteers online course are to:

  • Develop understanding of conflict causes, behaviours, and safe, structured, and practical evidence-based resolution approaches in volunteering and community-based environments
  • Strengthen the ability to use effective communication, active listening, and structured de-escalation techniques to reduce risk, manage challenging or escalating situations, and promote safe, respectful, supportive, and professional interactions in volunteer roles and wider community settings.

Learning objectives

This Conflict Resolution for Volunteers e-learning course will:

  • Explain the causes and effects of conflict and violence in volunteering, community-based and public-facing settings
  • Describe types of assault and behaviours associated with conflict and high-pressure situations
  • Outline the role of effective communication in preventing and managing conflict situations
  • Demonstrate verbal and non-verbal techniques for managing real-life challenging and dynamic situations
  • Explain de-escalation strategies to reduce anger, stress, and escalating, aggressive, or harmful behaviour
  • Describe risk assessment approaches, including personal safety measures and situational awareness in volunteer environments
  • Explain reporting procedures and support for post-incident, safeguarding and workplace conflict situations.

Learning outcomes

By the end of the Conflict Resolution for Volunteers eLearning course, you will be able to:

  • Identify common causes of conflict in volunteering and community-based environments
  • Describe types of assault and appropriate, safe, effective responses
  • Apply verbal and non-verbal communication techniques in real-life volunteer and public-facing service situations effectively
  • Use de-escalation strategies to reduce challenging, escalating, and potentially high-risk conflict situations
  • Demonstrate awareness of personal safety and practical, structured risk assessment and awareness principles
  • Respond appropriately to incidents, including reporting and timely safeguarding and organisational support
  • Promote safe, respectful, consistent, and responsible interactions in volunteer and community-facing roles.

Course assessment

  • Multiple-choice knowledge assessment with a minimum pass mark of 80%
  • Assessment questions mapped directly to course learning outcomes
  • Unlimited assessment retakes included
  • Confirms knowledge required to manage and respond to conflict situations safely.

Course certification

  • CPD-accredited digital certificate issued on successful course completion
  • Certificate available for immediate download as a secure PDF
  • Supports evidence of competence for compliance and volunteer safety
  • Certificate authenticity can be verified via the ComplyPlus™ platform.

Refresher requirements

  • This course certificate should be refreshed every 3 years
  • Earlier refresher is advised if legislation, guidance, workplace policy, or risk assessments change.

Course accreditation

  • Externally reviewed and accredited by the Continuing Professional Development (CPD) Certification Service, ensuring high-quality training meeting international standards
  • Supports compliance with Health and Safety Executive (HSE) standards
  • Informed by UK health and safety legislation and guidance on violence and aggression
  • Aligns with best practice frameworks for conflict management and workplace safety.

Frequently asked questions

Why is this online conflict resolution course for volunteers important?
Conflict can arise in any volunteer role. This online course helps you recognise risks, manage challenging behaviour, and maintain safe and respectful interactions.
Is this conflict resolution e-learning course for volunteers CPD-accredited?
Yes, this e-learning course is CPD-accredited and supports compliance, volunteer safety, and professional development in conflict management.
What will I learn from this conflict resolution eLearning course for volunteers?
This eLearning course helps address the causes of conflict, communication techniques, de-escalation strategies, and safe responses to incidents.
How do I log on to the eLearning platform?
After purchasing a course, you'll receive an email with your login details and a platform access link to ComplyPlus? LMS (optimised for Google Chrome). Your email address will serve as your fixed username. To avoid access issues, ensure your purchase information is accurate and up to date.
I haven't received my login details. What should I do?
Your login details are emailed automatically right after purchase. Please check your Spam or Junk folder, as some email providers (like Google or Yahoo) may direct them there.
How do I download my certificate(s)?

Once you have successfully completed the end-of-course assessment with a passing score, your certificate will be made available online on ComplyPlus? LMS . It is issued in a quality-assured PDF format and can be downloaded directly from the platform.

Once available, you can:

  • Download the certificate directly to your device
  • Save a digital copy for your records
  • Print a physical copy if needed.

No physical copy will be mailed, as all certificates are issued electronically for convenience and instant access.

Can I request name changes on certificates?

Learners are not allowed to change their names directly in the LMS. This is to ensure that the name reflected on the certificate belongs to the actual individual who completed the course and to prevent the risk of name forgery or transferring certificates to others.

If you need to request a name change, please contact our Support Team by submitting your concern through this form. Kindly include a clear reason for the change and any supporting documentation required for verification.

Do you give discounts for bulk purchases?

Yes, we offer competitive volume discounts for organisations enrolling multiple candidates in any of our online training courses. To view our current volume discount options, click here.

Login steps

  1. If you are a New User, check the email you provided for the login instructions
  2. If they are not in your Inbox, please check your Junk/Spam folder
  3. Follow the instructions provided and proceed to the LMS
  4. If you are an Existing User, proceed to your account
  5. If you cannot remember your account password, click here
  6. If you bought 1 license, you can either assign the course to yourself or another person once you log in
  7. If you bought 2 or more licenses of the same course, a group account will be automatically created so you can add and monitor your learners.

Need Help? Contact our support team via Live Chat for quicker assistance or email info@mandatorytraining.co.uk

Conflict Resolution for Volunteers - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK - data-zoom-image=
Instant access
100% money back guarantee
Reliable support
Learn anytime. anywhere.
Assessment and certification
Just added to your wishlist:
My Wishlist
You've just added this product to the cart:
Go to Basket

#title#

#price#
×
Sale
View full product details →

Unavailable

Sold Out