Conflict Resolution for Care Homes - Level 1 (CPDUK Accredited)

  • Course Access: 365 days
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    Conflict Resolution for Care Homes - Level 1 | Online Training Course | CPDUK Accredited

    Course Duration

    80 minutes

    CPD Hours

    2 hours


    CPD Certification Service


    CPD Certificate

    Certificate Validity

    3 years

    Who is the course for?

    This online conflict resolution for care homes training course is designed specifically for care home workers, including nurses, care assistants, and support staff, who may encounter conflicts with residents, colleagues, or others in the workplace. It is crucial for those seeking to improve their skills in managing disagreements and ensuring a peaceful work environment.

    Course content

    This conflict resolution for care homes online course is divided into the following sections:

    Introduction to conflict resolution:

    ·        Overview of conflict dynamics and the importance of effective management in care settings.

    Causes of conflict:

    ·        Identifying triggers such as communication gaps, cultural differences, and environmental stressors.

    Avoiding conflict:

    ·        Implementing proactive strategies to prevent conflict, including setting clear expectations and fostering a positive workplace culture.

    Communication breakdown:

    ·        Addressing and repairing breakdowns in communication with skills for clear and compassionate interaction.

    De-escalation methods:

    ·        Practical techniques to defuse escalating situations safely and effectively.

    Lone working:

    ·        Guidelines and safety measures for staff when working alone and encountering conflicts.

    Managing conflict situations:

    ·        Step-by-step approaches to handle and resolve conflicts constructively.

    Course review and assessment:

    ·        Summarising key points and assessing understanding through quizzes and scenarios.

    References and resources:

    ·        Additional materials for deeper learning and understanding of conflict resolution.

    End of course assessment:

    ·        Final evaluation to test knowledge and application of course content.

      Course aims

      The aims of this conflict resolution for care homes e-learning course are to:

      • Introduce learners to common causes of conflict within the workplace and the key legislation and regulations relating to conflict resolution.
      • Increase learners’ awareness of communication skills and conflict resolution techniques within their work settings.

            Learning objectives

            This conflict resolution for care homes online course will:

            • List the most common causes of conflict.
            • Describe the different types of assault and techniques to deal with them.
            • Outline ways to diffuse conflict while keeping yourself safe.
            • Explain the benefits of positive attitudes towards conflict management.
            • Explain the need to provide support to those directly affected by a violent incident and identify the sources of support.

                  Learning outcomes

                  Upon completing this online conflict resolution training course for care homes, learners will be equipped to:

                  • List the most common causes of conflict.
                  • Describe the different types of assault, why they occur and the most appropriate ways of dealing with these.
                  • State how different types of communication can affect a conflict situation.
                  • Justify keeping a safe distance in conflict situations.
                  • Describe the importance of a positive attitude in resolving conflicts and violence in the workplace.
                  • Explain the need to provide support to those directly affected by a violent incident.
                  • Identify sources of support within their organisation.

                  Accreditation and Certification

                  This CPD-accredited conflict resolution e-learning course for care homes is externally peer-reviewed and accredited by the CPD Certification Service. Upon completion, participants will earn a CPD Certificate valid for three years.

                  The course meets comprehensive compliance requirements set by the Care Quality Commission (CQC), Regulatory and Quality Improvement Authority (RQIA) and Care Inspectorates (Wales and Scotland), Skills for Care Core and Mandatory Training Framework and the UK Core Skills Training Framework (CSTF) and other UK health and social care regulatory bodies.

                  Course demo (video)

                  Why is the course important?

                  Ensuring safety in care homes is paramount - both for the quality of care delivered to residents and the well-being of staff. This conflict resolution for care homes eLearning course equips staff with the necessary skills to prevent, manage, and resolve conflicts effectively, thus reducing workplace violence and creating a supportive environment for all.

                  The aims, objectives, and learning outcomes of this course align with the UK Core Skills Training Framework (CSTF) and fulfil the requirements set by the CQC and other regulatory bodies, ensuring comprehensive compliance and high standards of training.

                  Conflict Resolution for Care Homes - Level 1 | ComplyPlus LMS™ | The Mandatory Training Group UK -


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