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Contents:
Summary Course overview Course content Who is this course for? Course aims Course assessment Course certification FAQs Course reviews
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Conflict Management in Dental Practice - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK -
Online Conflict Management in Dental Practice - Level 1 Course - ComplyPlus™ LMS - The Mandatory Training Group UK -

Conflict Management in Dental Practice - Level 1

Trusted by over 1 million learners, The Mandatory Training Group delivers accredited courses through ComplyPlus™ LMS, our AI-powered, interactive e-learning platform. Designed for compliance and impact, our training supports CQC, Ofsted, HSE and other regulatory standards.

Price:

£14.99 + VAT

Course reviews:

Level:

1

Duration:

1 hour

Method:

Fully online 24/7 via ComplyPlus™ LMS

Platform:

Desktop, Laptop, Mobile, Tablet

Course access expiry:

365 days

Certificate validity:

No expiry - CPD-accredited, instant digital certificate on completion

Last updated:

10 June 2026 (V2.6)

Accepted payments:

Course overview

CPD-Accredited | HSE Compliant | HASAWA-Aligned | ComplyPlus™ LMS

This Conflict Management in Dental Practice Level 1 online course provides knowledge and practical strategies for recognising, preventing, and managing conflict within dental settings. Learners will explore workplace conflict, patient behaviours, communication techniques, aggression management, workplace bullying, burnout, and conflict resolution approaches. It promotes safer working environments, professional communication, and positive outcomes for patients, colleagues, and dental teams. 

Course content

This Conflict Management in Dental Practice e-learning course covers:

  • Understanding workplace conflict and its impact on dental services
  • Common causes of conflict within dental practice environments
  • Understanding patient perspectives, expectations, and frustrations
  • The role of empathy in conflict prevention, resolution techniques and proactive response strategies
  • Psychological, social, and physical factors influencing behaviour
  • Burnout, stress management, and staff well-being
  • Aggressive behaviour, escalation risks, and workplace violence prevention
  • Communication skills for difficult conversations
  • Workplace bullying, harassment, and professional conduct
  • Managing complaints and challenging situations.

Who is this course for?

This Conflict Management in Dental Practice eLearning course is for:

  • Dentists and associate dentists
  • Dental nurses and dental hygienists
  • Dental therapists and orthodontic therapists
  • Practice managers and dental administrators
  • Reception and patient-facing staff
  • Dental practice owners and employers
  • Dental professional seeking to improve conflict management, communication, and workplace safety skills.

Aims

The aims of this Conflict Management in Dental Practice online course are to:

  • Develop a comprehensive understanding of conflict management principles within dental practice environments, enabling learners to recognise potential causes of conflict and respond professionally to challenging situations
  • Strengthen knowledge of communication, empathy, aggression management, workplace well-being, conflict resolution and proactive response strategies to support safer workplaces, positive patient experiences, and effective service delivery.

Learning objectives

This Conflict Management in Dental Practice e-learning course will:

  • Explain the nature, causes, and consequences of workplace conflict within the dental practice environments
  • Describe patient expectations, behavioural triggers, and factors contributing to confrontation
  • Explore empathy, communication techniques, and relationship-building approaches that support conflict resolution
  • Examine burnout, workplace stress, well-being, and their effects on professional performance
  • Present strategies for preventing aggression, violence, bullying, and escalating situations
  • Explain legal responsibilities, risk management principles, and workplace safety requirements
  • Demonstrate practical approaches for resolving conflict, managing complaints, and maintaining positive professional relationships.

Learning outcomes

By the end of this Conflict Management in Dental Practice eLearning course, you will be able to:

  • Identify common causes and warning signs of conflict management within dental practice environments
  • Recognise factors that influence patient behaviour, expectations, and responses
  • Apply empathy and effective communication techniques to reduce tension and support resolution
  • Identify signs of burnout, stress, bullying, and aggression within workplace settings
  • Apply appropriate support, conflict management and de-escalation strategies in challenging situations
  • Recognise legal responsibilities and workplace measures that help reduce the risks of violence
  • Contribute to safer, more respectful, and professionally managed dental environments through effective conflict resolution practice strategies.

Course assessment

  • Multiple-choice knowledge assessment with a minimum pass mark of 80%
  • Assessment questions mapped directly to course learning outcomes
  • Unlimited assessment retakes included
  • Confirms knowledge of conflict prevention, communication skills, aggression management, de-escalation techniques, workplace well-being, and conflict resolution within dental settings.

Course certification

  • CPD-accredited digital certificate issued on successful course completion
  • Certificate available for immediate download as a secure PDF
  • Supports evidence of conflict management and communication training within dental practices
  • Certificate authenticity can be verified via the ComplyPlus™ platform.

Refresher requirements

  • There is no formal certificate expiry period for this course
  • Earlier refresher is advised if legislation, guidance, workplace policy, or risk assessments change.

Course accreditation

  • Externally reviewed and accredited by the Continuing Professional Development (CPD) Certification Service, ensuring high-quality training meeting international standards
  • Supports Health and Safety Executive (HSE) expectations for workplace safety, violence reduction, and staff well-being
  • Informed by the Health and Safety at Work etc. Act 1974 (HASAWA) and conflict management best-practice guidance.

Frequently asked questions

Why is this online conflict management course in dental practice important?
This online course helps dental teams prevent conflict, improve communication, reduce risks, and create safer workplace environments.
Who should complete this e-learning course on conflict management in dental practice?
This e-learning course is for dentists, dental nurses, hygienists, therapists, reception staff, managers, and other dental professionals.
What topics are covered in this eLearning course on conflict management in dental practice?
This eLearning course covers conflict prevention, communication, aggression management, bullying, complaints handling, and de-escalation.
How do I log on to the eLearning platform?
After purchasing a course, you'll receive an email with your login details and a platform access link to ComplyPlus? LMS (optimised for Google Chrome). Your email address will serve as your fixed username. To avoid access issues, ensure your purchase information is accurate and up to date.
I haven't received my login details. What should I do?
Your login details are emailed automatically right after purchase. Please check your Spam or Junk folder, as some email providers (like Google or Yahoo) may direct them there.
How do I download my certificate(s)?

Once you have successfully completed the end-of-course assessment with a passing score, your certificate will be made available online on ComplyPlus? LMS . It is issued in a quality-assured PDF format and can be downloaded directly from the platform.

Once available, you can:

  • Download the certificate directly to your device
  • Save a digital copy for your records
  • Print a physical copy if needed.

No physical copy will be mailed, as all certificates are issued electronically for convenience and instant access.

Can I request name changes on certificates?

Learners are not allowed to change their names directly in the LMS. This is to ensure that the name reflected on the certificate belongs to the actual individual who completed the course and to prevent the risk of name forgery or transferring certificates to others.

If you need to request a name change, please contact our Support Team by submitting your concern through this form. Kindly include a clear reason for the change and any supporting documentation required for verification.

Do you give discounts for bulk purchases?

Yes, we offer competitive volume discounts for organisations enrolling multiple candidates in any of our online training courses. To view our current volume discount options, click here.

Login steps

  1. If you are a New User, check the email you provided for the login instructions
  2. If they are not in your Inbox, please check your Junk/Spam folder
  3. Follow the instructions provided and proceed to the LMS
  4. If you are an Existing User, proceed to your account
  5. If you cannot remember your account password, click here
  6. If you bought 1 license, you can either assign the course to yourself or another person once you log in
  7. If you bought 2 or more licenses of the same course, a group account will be automatically created so you can add and monitor your learners.

Need Help? Contact our support team via Live Chat for quicker assistance or email info@mandatorytraining.co.uk

Conflict Management in Dental Practice - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK - data-zoom-image=
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