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Contents:
Summary Course overview Course content Who is this course for? Course aims Course assessment Course certification FAQs Course reviews
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Complaints Handling (Dental) - Level 1 - e-learning Course - ComplyPlus™ LMS - The Mandatory Training Group UK -
Online Complaints Handling (Dental) - Level 1 Course - ComplyPlus™ LMS - The Mandatory Training Group UK -

Complaints Handling (Dental) - Level 1

Trusted by over 1 million learners, The Mandatory Training Group delivers accredited courses through ComplyPlus™ LMS, our AI-powered, interactive e-learning platform. Designed for compliance and impact, our training supports CQC, Ofsted, HSE and other regulatory standards.

Price:

£14.99 + VAT

Course reviews:

Level:

1

Duration:

1 hour

Method:

Fully online 24/7 via ComplyPlus™ LMS

Platform:

Desktop, Laptop, Mobile, Tablet

Course access expiry:

365 days

Certificate validity:

No expiry - CPD-accredited, instant digital certificate on completion

Last updated:

26 May 2026 (V2.6)

Accepted payments:

Course overview

CPD-Accredited | GDC, CQC & NHS Aligned | ComplyPlus™ LMS

This Complaints Handling (Dental) Level 1 online course provides essential knowledge for managing complaints effectively in dental settings. It covers legal and regulatory requirements, including General Dental Council (GDC) standards and Care Quality Commission (CQC) Regulation 16, alongside communication techniques, complaint procedures and resolution strategies to support compliance, improve patient experience and promote continuous service improvement and practical application in practice.

Course content

This Complaints Handling (Dental) e-learning course covers:

  • Key legislation, including GDC standards and CQC Regulation 16, in dental practice settings
  • Types and causes of complaints in dental environments and patient care situations
  • Effective communication techniques and professional behaviour when managing complaints
  • Structured complaint procedures, escalation routes and resolution methods used in practice
  • Roles of regulators, governing bodies and external complaints services in handling concerns
  • Recording, investigating and monitoring complaints in line with legal and organisational requirements
  • Using complaints feedback to improve service quality, patient experience and outcomes in dental care.

Who is this course for?

This Complaints Handling (Dental) eLearning course is for:

  • Dentists and dental practitioners involved in complaint handling
  • Dental nurses and clinical support staff
  • Dental hygienists and therapists in clinical roles
  • Practice managers and team leaders who are overseeing complaints
  • Receptionists and administrative staff handling patient concerns
  • Staff involved in managing complaints in dental settings. 

Aims

The aims of this Complaints Handling (Dental) online course are to:

  • Strengthen the understanding of complaints handling requirements in dental practice aligned with regulatory standards and professional expectations, supporting safe, ethical and consistent practice across all dental roles and responsibilities
  • Promote effective communication, structured complaint procedures and continuous improvement to manage complaints effectively and enhance patient experience, service quality and overall organisational performance in dental settings.

Learning objectives

This Complaints Handling (Dental) e-learning course will:

  • Explain key legislation and regulatory requirements for complaint handling in dental practice
  • Describe the roles and responsibilities of dental professionals in managing complaints effectively
  • Outline effective communication techniques for handling complaints professionally and calmly
  • Explain structured complaint procedures, escalation routes and resolution processes used in practice
  • Describe the role of regulators and external complaints services in complaint resolution and management
  • Identify methods for recording, investigating and monitoring complaints accurately and consistently
  • Reinforce approaches for using complaint feedback to improve service quality, patient experience and care outcomes in dental settings and practice.

Learning outcomes

By the end of this Complaints Handling (Dental) eLearning course, you will be able to:

  • Define complaints and explain their causes in dental practice settings and patient care environments
  • Identify key legal and regulatory requirements for complaint handling in dental environments
  • Apply effective communication techniques to manage and resolve complaints professionally and confidently
  • Follow structured complaint procedures and escalation pathways used within dental practice settings
  • Record and investigate complaints accurately, consistently and appropriately in line with requirements
  • Use complaints data and feedback to support continuous service improvement and patient outcomes
  • Maintain compliance with professional standards and regulatory expectations in dental practice settings.

Course assessment

  • Multiple-choice knowledge assessment with a minimum pass mark of 80%
  • Assessment questions mapped directly to course learning outcomes
  • Unlimited assessment retakes included
  • Confirms knowledge of complaints procedures, communication skills and regulatory requirements in dental settings.

Course certification

  • CPD-accredited digital certificate issued on successful course completion
  • Certificate available for immediate download as a secure PDF
  • Supports evidence of competence in complaint handling and regulatory compliance in dental settings
  • Certificate authenticity can be verified via the ComplyPlus™ platform.

Refresher requirements

  • There is no formal certificate expiry period for this course
  • Earlier refresher is advised if legislation, guidance, workplace policy, or risk assessments change.

Course accreditation

  • Externally reviewed and accredited by the Continuing Professional Development (CPD) Certification Service, ensuring high-quality training meeting international standards
  • Aligns with GDC standards and CQC Regulation 16, informed by National Health Service (NHS) Complaints Procedures and Parliamentary and Health Service Ombudsman principles.

Frequently asked questions

Why is this online course on complaints handling in dental settings important?
This online course ensures complaint management, improves patient experience and supports quality improvement.
What will I learn from this e-learning course on complaints handling in dental settings?
This e-learning course covers complaint procedures, communication skills and regulatory requirements.
Is this eLearning course on complaints handling in dental settings aligned with UK regulations?
Yes. This eLearning course aligns with GDC standards, CQC Regulation 16 and NHS complaints guidance for dental practice.
How do I log on to the eLearning platform?
After purchasing a course, you'll receive an email with your login details and a platform access link to ComplyPlus? LMS (optimised for Google Chrome). Your email address will serve as your fixed username. To avoid access issues, ensure your purchase information is accurate and up to date.
I haven't received my login details. What should I do?
Your login details are emailed automatically right after purchase. Please check your Spam or Junk folder, as some email providers (like Google or Yahoo) may direct them there.
How do I download my certificate(s)?

Once you have successfully completed the end-of-course assessment with a passing score, your certificate will be made available online on ComplyPlus? LMS . It is issued in a quality-assured PDF format and can be downloaded directly from the platform.

Once available, you can:

  • Download the certificate directly to your device
  • Save a digital copy for your records
  • Print a physical copy if needed.

No physical copy will be mailed, as all certificates are issued electronically for convenience and instant access.

Can I request name changes on certificates?

Learners are not allowed to change their names directly in the LMS. This is to ensure that the name reflected on the certificate belongs to the actual individual who completed the course and to prevent the risk of name forgery or transferring certificates to others.

If you need to request a name change, please contact our Support Team by submitting your concern through this form. Kindly include a clear reason for the change and any supporting documentation required for verification.

Do you give discounts for bulk purchases?

Yes, we offer competitive volume discounts for organisations enrolling multiple candidates in any of our online training courses. To view our current volume discount options, click here.

Login steps

  1. If you are a New User, check the email you provided for the login instructions
  2. If they are not in your Inbox, please check your Junk/Spam folder
  3. Follow the instructions provided and proceed to the LMS
  4. If you are an Existing User, proceed to your account
  5. If you cannot remember your account password, click here
  6. If you bought 1 license, you can either assign the course to yourself or another person once you log in
  7. If you bought 2 or more licenses of the same course, a group account will be automatically created so you can add and monitor your learners.

Need Help? Contact our support team via Live Chat for quicker assistance or email info@mandatorytraining.co.uk

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