Courier Services Training Package - E-Learning Courses - CPDUK Certified

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.



Courier Services Training Package - Online Training Courses - Intermediate Level - CPDUK Accredited.

Courier Services Training Package  - Online Courses - The Mandatory Training Group UK -

Welcome to The Mandatory Training Group's online Courier Services Training Package. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

A courier service is a service that allows someone to send a parcel or consignment from one location to another. They can be booked and paid for online. Senders have the option to have their packages collected by a courier or drop their parcel off at a nearby location to be picked up later by the courier.

Setting up a courier business

These are the simple steps to set up a courier business service.

  • Market analysis
  • Negotiate & collaborate with intercity logistics
  • Outsource delivery app requirements
  • Build a market network of delivery boys
  • Spearhead offline & digital marketing strategies
  • Focus on feedback
  • Make expansion plans side by side.

How to successfully manage a courier business

Whether you are new to the delivery industry or have been working for another courier company and are looking to branch out on your own, the ten top tips to help you make those first steps to embark on your new courier delivery service.

  • Make a business plan
  • Get your vehicle
  • Organise office space
  • Purchase materials and equipment for your courier business
  • Begin marketing
  • Begin hiring
  • Delivery Options
  • Develop a pricing structure for items delivered
  • Estimate your ongoing costs
  • Check your insurance.

Technical aspects of courier services

These days, couriers understand that to stand out and provide exceptional service, they need to invest in the latest technology innovations. 

  • Partnering with airlines and freight companies, couriers can offer competitively low prices.
  • Parcel tracking can give business peace of mind and see exactly where the parcels are by merely looking online.
  • Being able to check parcel information no matter where you are from your smartphone or tablet is an incredibly useful feature.

Health, safety and wellbeing in courier services

Companies with five or more employees must have a written health and safety policy and risk assessment. It is essential to discuss your evaluation with your employees or their representatives. The risk assessment should be reviewed if you think it is no longer valid, e.g. following an accident in the workplace, or if there are any significant changes to the hazards in the workplace, such as new equipment or work activity. 

Essential soft skills in courier services

Effective soft skills needed in courier services are as follows:

  • Dependability
  • Adaptability
  • Conflict resolution
  • Flexibility
  • Problem-solving
  • Safe driving skills
  • Time management skills
  • Organisational skills
  • Handling pressure
  • Decision making
  • Negotiation
  • Critical thinking
  • Planning.

How to differentiate and grow your courier business

In a highly competitive market such as a courier service, you have to go an extra mile to make sure that your business exceeds customer expectations, thus making the company stand out from the other competitors. The differentiation of services includes not only the delivery in itself. Use the following ideas to help you determine that one unique, differentiating quality that only your business has:

  • Narrow your target market
  • Focus on superior customer service
  • Solve a problem
  • Be innovative
  • Create offers that are too hard to ignore
  • Make it easy to do business with you.

    Courier Services Training Package - The Mandatory Training Group UK -

    Courier Services Training Package - Online Training Courses - Intermediate Level - CPDUK Accredited.

    How it works

    Instant Access

    Gain instant access to your course(s) upon purchasing through our website

    Login credentials are sent immediately to the customer to the email address provided during the checkout process

    We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

    Learn Anytime, Anywhere, On Any Device

    Learn at your own pace, at a time and place convenient to your circumstances

    Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

    In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

    Assessment and Certification

    Unlimited attempts to complete end of course assessments

    On successful completion, download, print/save quality-assured CPD certificate

    Online Support 24/7

    Customer service teams interact with clients through email and live chat support

    100% Money-Back Guarantee

    We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

    Refund policy

    To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

    You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


    End of course assessment

    At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.


    On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

    Course accreditation

    The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.

    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

    Why choose us

    Why choose our accredited e-learning courses and programmes?

    The benefits of using our accredited e-learning courses in the workplace include:

      CPDUK accredited e-learning provider
      Ofqual approved training centre (UK qualifications)
      Internationally recognised CPD and Ofqual approved certificates
      Wide range of courses and qualifications that meet UK legislation and guidelines
      Over 500 online courses and programmes that cover multiple sectors
      Free blended learning environment for individuals and organisations
      Immediate access to online courses and programmes
      Highly interactive e-learning portal
      Substantial cost reductions (no travel fees and other expenses)
      Self-paced online learning
      Low carbon footprint through e-learning
      Repository of online learning materials and assessments
      Fully qualified and experienced trainers, instructors and assessors
      Experienced subject matter experts and content developers
      Conversion of existing classroom courses to e-learning courses
      All training courses meet the latest guidance and best practice recommendations.

    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


    Frequently Asked Questions

    To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

    If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

    Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

    Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

    Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

    These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

    There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

    Yes. All end of course assessments are completed online.

    Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

    To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

    Obtained certificates can be downloaded from the learner’s profile page.

    We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

    Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

    For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

    There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

    The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


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