Communication - Train the Trainer Course + Trainer Pack

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

£495.00
£295.00

Communication - Train the Trainer Course + Trainer Pack – E-Learning Course – Level 3 - CPDUK Accredited.

Care Certificate Standard 6 - Online CPD Course - The Mandatory Training Group UK -

Welcome to The Mandatory Training Group's online Communication - Train the Trainer Course + Trainer Pack for frontline healthcare and social care support workers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

This Communication - Train the Trainer online course is the effective and efficient transfer of information to build working relationships where individual’s views are valued and acknowledged.

This Communication - Train the Trainer online course covers communication in health and social care settings. It is essential for health and social care workers to understand the importance of effective communication to provide the best care and support.

Course content

This online Communication - Train the Trainer Course + Trainer Pack covers the following:

  • Unit 1 - Introduction
  • Unit 2 - Types of communication
  • Unit 3 - Choosing appropriate methods of communication
  • Unit 4 - Successful communication
  • Unit 5 - Communication needs and preferences
  • Unit 6 - Key legislation and guidance
  • Summary.

    Who is the course for?

    This e-learning Communication - Train the Trainer Course + Trainer Pack was developed for healthcare and social care staff who are responsible for workplace induction and onboarding training in the following roles:

    • Clinical support roles
    • Adult social care workers
    • Non-clinical roles.

    Clinical support roles

    This eLearning Communication - Train the Trainer Course + Trainer Pack provides subject knowledge to trainers who train new and unqualified staff in clinical roles within the NHS and other healthcare settings where there is any direct contact with patients, including:

    • Health care assistants 
    • Care support workers
    • Assistant practitioners.

    Adult social care workers and non-clinical roles

    The online Communication - Train the Trainer Course + Trainer Pack is also suitable for trainers who train staff in community care settings, including:

    • Home care workers
    • Domiciliary care staff.

    Non-clinical roles

    • Caring volunteers
    • Porters
    • Cooks
    • Drivers with direct contact with patients/service users.

        Course aims

        Our online Communication - Train the Trainer Course + Trainer Pack provide the learner (the trainer) with the necessary subject knowledge to train new health and social care workers and those who do not hold formal qualifications. 

        As a trainer, you may have to adapt the aims to meet your service requirements.

        In general, the aims of this Communication online train the trainer course are to:

        • Develop an awareness of the importance of effective communication skills at the workplace.
        • Appreciate the various types of communication suitable for people with special needs.
        • Appreciate the role of nonverbal cues in communication.

          Learning objectives

          As a trainer, you will have to ensure that the learning objectives align with the needs of your organisational policies and procedures.

          In general, on completion of this online Communication - Train the Trainer Course + Trainer Pack, the learner will be able to:

          • Describe the different ways people communicate, how it affects relationships at work and why we should observe and be receptive to an individual's reactions.
          • Outline how to establish an individual's communication and language needs, wishes and preferences.
          • List a range of communication methods and styles that could help meet an individual's communication needs and preferences.
          • Suggest how to reduce barriers to communication and where to find support to help with effective communication.

          Learning outcomes

          As a trainer, you will have to ensure that the learning outcomes align with the needs of your organisational policies and procedures.

          In general, on completion of this online Communication - Train the Trainer Course + Trainer Pack, the learner will be able to:

          • Describe how communication affects relationships at work.
          • State why it is essential to observe and be receptive to an individual's reactions.
          • List a range of communication methods and styles that could help meet an individual's communication needs, wishes and preferences.
          • Describe ways to reduce barriers to effective communication.
          • Identify the principles and practices relating to confidentiality.
          • Describe who to ask for advice and support about confidentiality.
          • Suggest when to report any concerns about the need for communication aids.

              What is included in this Communication Trainer Pack?

              This online Communication - Trainer Pack provides an all in one solution for trainers. Essentially, we will provide you with a Communication training course in a box that includes the following:

              • Introductory video/How to use the trainer materials
              • Course register template
              • Communication PowerPoint presentation
              • Lesson plan template
              • Learning outcomes and workbook
              • Reflective activities
              • Course evaluation form
              • Trainer support information
              • FREE LearnPac LMS registration
                • Set-up on the LearnPac LMS as an administrative user
                • FREE 20 registrations for the Communication CPD course to allocate to learners/attendees
                • FREE blended learning environment for learner management and e-learning enrolment
                • Self-service dashboard for managing learners and their personal development.

              The online Communication - Trainer Pack PowerPoint slides, handouts and other trainer materials are fully editable. You can, therefore, amend them to meet your delegates' requirements.

              Care Certificate Standard 6 - Train the Trainer + Trainer Pack - Online CPD Course - The Mandatory Training Group UK -

              Communication - Train the Trainer Course + Trainer Pack –  Level 3 - CPDUK Accredited.


              Instant Access

              Gain instant access to your course(s) upon purchasing through our website

              Login credentials are sent immediately to the customer to the email address provided during the checkout process

              We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

              Learn Anytime, Anywhere, On Any Device

              Learn at your own pace, at a time and place convenient to your circumstances

              Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

              In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

              Assessment and Certification

              Unlimited attempts to complete end of course assessments

              On successful completion, download, print/save quality-assured CPD certificate

              Online Support 24/7

              Customer service teams interact with clients through email and live chat support

              100% Money-Back Guarantee

              We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

              Refund policy

              To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

              You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

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              The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


              End of course assessment

              At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

              Certification

              On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

              Course accreditation

              The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.
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              The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


              Why choose our accredited e-learning courses and programmes?

              The benefits of using our accredited e-learning courses in the workplace include:

                CPDUK accredited e-learning provider
                Ofqual approved training centre (UK qualifications)
                Internationally recognised CPD and Ofqual approved certificates
                Wide range of courses and qualifications that meet UK legislation and guidelines
                Over 500 online courses and programmes that cover multiple sectors
                Free blended learning environment for individuals and organisations
                Immediate access to online courses and programmes
                Highly interactive e-learning portal
                Substantial cost reductions (no travel fees and other expenses)
                Self-paced online learning
                Low carbon footprint through e-learning
                Repository of online learning materials and assessments
                Fully qualified and experienced trainers, instructors and assessors
                Experienced subject matter experts and content developers
                Conversion of existing classroom courses to e-learning courses
                All training courses meet the latest guidance and best practice recommendations.

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              The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

              To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

              If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

              Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

              Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

              Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

              These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

              There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

              Yes. All end of course assessments are completed online.

              Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

              To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

              Obtained certificates can be downloaded from the learner’s profile page.

              We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

              Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

              For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

              There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

              The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

              The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

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