Contact Centre – Online Training Course – CPDUK Accredited

  • Course Access: 365 days
  • Pay by Klarna Instalments (0% APR)
  • Online Learner Support 24/7
  • 100% Money Back Guarantee
  • Instant Access to Course Materials
  • Externally Peer-reviewed and Accredited
  • Buy for Yourself or for Teams/Organisations

  • Payment Methods

    Payment Methods

    Payment Methods
    £19.99

    Description

    Contact Centre – Online Training Course – Intermediate Level - CPDUK Accredited.

    Contact Centre - Online Training Course - The Mandatory Training Group UK -

    Welcome to The Mandatory Training Group's online Contact Centre training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to assist your customer base is paramount effectively.

    With our online Contact Centre training course, participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with demanding costumers, build rapport, and excellent listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organisation.

    Course content

    This online Contact Centre training course includes the following:

    • Module One: Getting Started
    • Module Two: It Starts at the Top
    • Module Three: Peer Training
    • Module Four: How to Build Rapport
    • Module Five: Learn to Listen
    • Module Six: Manners Matter – Etiquette & Customer Service (I)
    • Module Seven: Manners Matter – Etiquette & Customer Service (II)
    • Module Eight: Handling Difficult Customers
    • Module Nine: Getting the Necessary Information
    • Module Ten: Performance Evaluations
    • Module Eleven: Training Doesn’t Stop
    • Module Twelve: Wrapping Up

    Who is this course for?

    This online Contact Centre training course was developed for customer service staff working in a call centre (call centre).

    For many people, the term Contact Centre relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that does not pertain to sales calls. A contact centre can provide customer support, information technology support, and much more.

    Course aims

    With our online Contact Centre training course, participants will discover the essential elements of being a productive employee of a contact centre.

    The key to having a great customer experience using a contact centre is in training. A well-trained contact centre can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to assist your customer base is paramount effectively.

    Learning objectives

    The learning outcomes of this online Contact Centre training course are to:

    • Know how to get management involved in training
    • Know why peer training works
    • Understand that manners are essential with a contact centre
    • Know how to build rapport with the callers
    • Know how to deal with demanding customers.

    Contact Centre - Online Training Course - The Mandatory Training Group UK -

    Contact Centre – Online Training Course – Intermediate Level - CPDUK Accredited.

    Reviews

    Customer Reviews

    Based on 530 reviews Write a review
    Just added to your wishlist:
    My Wishlist
    You've just added this product to the cart:
    Go to Basket

    #title#

    #price#
    ×
    Sale

    Unavailable

    Sold Out