Statutory Duty of Candour – Level 3 - Online CPD Accredited Training Course

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Statutory Duty of Candour - Level 3 - Online CPD Accredited Training Course for Healthcare & Social Care Professionals

The Care Quality Commission’s ‘Regulation 20: Duty of candour’ sets out the requirements for health and social care providers across the UK. The intention of this regulation is to ensure that providers are open and transparent with people who use services and other 'relevant persons' (people acting lawfully on their behalf) in general in relation to care and treatment.

The professional duty of candour refers to openness and honesty when things go wrong within the health and social care services. It is a professional responsibility, to be honest with patients when things go wrong. As a doctor, nurse or midwife, allied health professional or health and social care support workers, it is imperative to be open and honest with your patients/service users, colleagues and employers.

Statutory Duty of Candour - Level 3 - Online CPD Training Course for Healthcare Professionals -

The professional duty of candour training course

Study method - Online, self-paced

Course format - Online (24/7 access), modular

Course duration - Part-time (1-year access)

Qualification – CPD certificate of completion

Course delivery – via desktop PC/MAC, laptops, tablets or smartphones

Awarded body – CPD Accreditation Service (UK)

Anticipated duration (Indicative CPD hours) - 3 hours.

The professional duty of candour training course -

Course aims and objectives

The aims of this statutory duty of candour online course are to improve healthcare practitioners' understanding of CQC Regulation 20 and how it affects their practice.

Who is this online course for?

This statutory duty of candour e-learning course was developed for individual healthcare and social care professionals, including:

  • Doctors and medical practitioners,
  • Dentists,
  • Registered nurses,
  • Allied health professionals,
  • Health and social managers.

It is known that in most cases, care is provided by multidisciplinary teams. Every team member is not expected to take responsibility for reporting adverse incidents and speaking to patients/service users if things go wrong.

However, someone from the team has to take responsibility for each of these tasks and to give support as needed. It should always be made clear whose responsibility it is to do so within the organisation or wider multidisciplinary team.

Learning outcomes

On completion of this statutory duty of candour online training course, learners will be able to:

  • Define the duty of candour,
  • Know what the duty of candour means in practice,
  • Understand the professional guidance for health and social care workers,
  • Understand the need for openness and transparency,
  • Know your statutory duties and professional responsibilities,
  • Understand the legal obligations of service providers,
  • Understand the need to learn from errors,
  • Encourage a learning culture within the practice,
  • Understand the organisational duty of candour.

What is covered in this online course?

This statutory duty of candour e-learning course includes the following:

  • Unit 1 - Introduction to the statutory duty of candour
    • Who is this course for?
    • What is the professional duty of candour?
    • Who has a duty of candour?
    • What does the duty of candour mean in practice?
    • Openness with all key stakeholders
    • Professional guidance for health and social care workers
    • Key definitions
  • Unit 2 - CQC Regulation 20: Duty of candour
    • Key responsibilities under CQC Regulation 20
      • Openness and transparency
      • Handling incidents and providing support
      • Penalties for breaching Regulation 20
    • Duty to notify regulatory authorities
      • Key aspects of the notification
    • Documentation and record keeping
    • Responsibilities of the registered person
      • Promoting a culture that encourages candour
      • Local policies and procedures
      • Tackle bullying and harassment
      • Invest in systems to detect and deal with breaches
      • Encourage a culture of openness and transparency
      • Provide appropriate training
      • Treat allegations seriously
    • Reporting notifiable safety incidents
  • Unit 3 - Duty to be honest when things go wrong
    • Discuss risks before beginning treatment or providing care
    • Apologising to the patient
    • Speaking to patients and those close to them
    • How much detail should be given?
    • Saying sorry
      • Legal liability standing
      • Apologising genuinely
    • Speaking to those close to the patient
    • Being open and honest with patients about near misses
  • Unit 4 - Encouraging a learning culture by reporting errors
    • Reporting adverse events
    • Systems for reporting adverse events
      • National Reporting and Learning System
      • UK-wide Yellow Card Scheme
      • Medicines and Healthcare products Regulatory Agency (MHRA)
      • Healthcare Improvement Scotland National Framework
      • Northern Ireland Procedures for Reporting Adverse Events
      • Care Quality Commission (CQC)
    • Supporting staff to report adverse events
    • Management responsibilities
    • Additional duties for staff with management responsibilities
    • Auditing systems
  • Unit 5 - Professional guidance for health and social care workers
    • GMC guidance for doctors
      • Good medical practice
      • Respecting confidentiality
      • Raising and acting on concerns about patient safety
      • Responsibilities of senior doctors
      • Responsibilities of all doctors
      • Doctors with extra responsibilities
      • Consent: patients and doctors making decisions together
      • Additional considerations for doctors
      • Treatment and care towards the end of life
    • NMC guidance for nurses and midwives
      • Be open and candid
      • Duty to act
    • HCPC guidance for allied health professions
    • Standards of conduct, performance and ethics:
      • Promote and protect the interests of service users and carers
        • Obtain consent
        • Challenge discrimination
        • Maintain professional boundaries
      • Communicate appropriately and effectively
        • Work with colleagues
        • Social media and networking websites
      • Work within the limits of your knowledge and skills
        • Continuing professional development
      • Delegate appropriately
      • Respect confidentiality
      • Manage risk
      • Report concerns about safety
        • Follow up concerns
      • Be open when things go wrong
        • Openness with service users and carers
        • Dealing with concerns and complaints
      • Be honest and trustworthy
        • Professional conduct and competence
      • Keep records of your work
    • Responsibilities of those with management responsibilities
  • Unit 6 - The organisational duty of candour
    • The statutory duty of candour for care organisations across the UK:
      • The statutory duty of candour in England
      • The statutory duty of candour in Northern Ireland
      • The statutory duty of candour in Scotland
      • The statutory duty of candour in Wales
  • References and resources.

Why is this course important?

The Government's decision to make the duty of candour a legal requirement for organisations sent a clear message of expectation to health and social care providers. The introduction of the duty of candour was the first time it would be unlawful not to disclose an error that caused significant harm.

There have been a number of high profile cases where healthcare professionals and/or organisations have not been honest when harm has occurred as a consequence of error or omission of care. This can have devastating consequences for the patient or their relatives and in many cases, families have had to fight NHS organisations and take their claims through the courts. This seriously compromises the confidence that the public places in our health and social care services and also has a detrimental effect on the patient/clinician relationship that should be built on trust.

The duty of candour came into effect in November 2014 when organisations that are registered with the Care Quality Commission (CQC), were legally obliged to be open and honest with patients when things went wrong. This was in response to the Francis Report that reviewed the breakdown of care at Mid Staffordshire NHS Foundation Trust. It should be recognised that a number of pressure groups such as Action Against Medical Accidents (AvMA) had been campaigning for something similar for many years.

Why choose The Mandatory Training Group E-Learning courses?

The Mandatory Training Group is a leading UK provider of accredited online training courses, programmes and qualifications including the following categories:

  • Business Administration and Entrepreneurship
  • Health, Safety and Welfare at Work
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  • Leadership and Management
  • Mental Health Awareness
  • Microsoft Office Applications
  • Personal and Professional Development
  • Statutory and Mandatory Training
  • Soft Skills Development
  • Train the Trainer
  • Workplace Diversity.

The Mandatory Training Group is a leading UK provider of accredited online training courses, programmes and qualifications. Contact our Support Team on 024 7610 0090 or via Email to discuss your online training requirements.

Statutory Duty of Candour - Level 3 - Online CPD Course for Health and Social Care Workers.

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End of course assessment

At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.


On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

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Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

Yes. All end of course assessments are completed online.

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Obtained certificates can be downloaded from the learner’s profile page.

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.

Obtained certificates can be downloaded from the learner’s profile page.

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There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

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