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Statutory Duty of Candour - Level 3 - Online CPD Accredited Training Course for Healthcare & Social Care Professionals
The Care Quality Commission’s ‘Regulation 20: Duty of candour’ sets out the requirements for health and social care providers across the UK. The intention of this regulation is to ensure that providers are open and transparent with people who use services and other 'relevant persons' (people acting lawfully on their behalf) in general in relation to care and treatment.
The professional duty of candour refers to openness and honesty when things go wrong within the health and social care services. It is a professional responsibility, to be honest with patients when things go wrong. As a doctor, nurse or midwife, allied health professional or health and social care support workers, it is imperative to be open and honest with your patients/service users, colleagues and employers.
Study method - Online, self-paced
Course format - Online (24/7 access), modular
Course duration - Part-time (1-year access)
Qualification – CPD certificate of completion
Course delivery – via desktop PC/MAC, laptops, tablets or smartphones
Awarded body – CPD Accreditation Service (UK)
Anticipated duration (Indicative CPD hours) - 3 hours.
The aims of this statutory duty of candour online course are to improve healthcare practitioners' understanding of CQC Regulation 20 and how it affects their practice.
This statutory duty of candour e-learning course was developed for individual healthcare and social care professionals, including:
It is known that in most cases, care is provided by multidisciplinary teams. Every team member is not expected to take responsibility for reporting adverse incidents and speaking to patients/service users if things go wrong.
However, someone from the team has to take responsibility for each of these tasks and to give support as needed. It should always be made clear whose responsibility it is to do so within the organisation or wider multidisciplinary team.
On completion of this statutory duty of candour online training course, learners will be able to:
This statutory duty of candour e-learning course includes the following:
The Government's decision to make the duty of candour a legal requirement for organisations sent a clear message of expectation to health and social care providers. The introduction of the duty of candour was the first time it would be unlawful not to disclose an error that caused significant harm.
There have been a number of high profile cases where healthcare professionals and/or organisations have not been honest when harm has occurred as a consequence of error or omission of care. This can have devastating consequences for the patient or their relatives and in many cases, families have had to fight NHS organisations and take their claims through the courts. This seriously compromises the confidence that the public places in our health and social care services and also has a detrimental effect on the patient/clinician relationship that should be built on trust.
The duty of candour came into effect in November 2014 when organisations that are registered with the Care Quality Commission (CQC), were legally obliged to be open and honest with patients when things went wrong. This was in response to the Francis Report that reviewed the breakdown of care at Mid Staffordshire NHS Foundation Trust. It should be recognised that a number of pressure groups such as Action Against Medical Accidents (AvMA) had been campaigning for something similar for many years.
The Mandatory Training Group is a leading UK provider of accredited online training courses, programmes and qualifications including the following categories:
The Mandatory Training Group is a leading UK provider of accredited online training courses, programmes and qualifications. Contact our Support Team on 024 7610 0090 or via Email to discuss your online training requirements.
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To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.
If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.
Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.
Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.
Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.
These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.
There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.
Yes. All end of course assessments are completed online.
Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.
To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.
Obtained certificates can be downloaded from the learner’s profile page.
We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.
Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.
Obtained certificates can be downloaded from the learner’s profile page.
For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.
There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.
The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.