Sales 101 Training - E-learning Course - CPDUK Certified

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

£39.99

Sales 101 Training – Online Training Course - CPDUK Accredited.Sales 101 Training - Online Training Course - The Mandatory Training Group UK -

Welcome to The Mandatory Training Group's online Sales 101 Training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Sales 101 Training

Teacher: Marisa Pensa 

Learner: Chip Reaves

There is a right way and a wrong way to speak to a customer. In this online Sales 101 Training course, professional Sales Trainer Marisa Pensa walks you through the basics of getting sales appointments and teaches you to develop exceptional skills related to working with and talking to others. 

Course content

This Sales 101 Training e-learning course includes the following:

  • Unit 1: Introduction to appointment making
  • Unit 2: Speaking to decision-makers
  • Unit 3: The importance of scripts
  • Unit 4: The appointment making process
  • Unit 5: The five categories of objection
  • Unit 6: Repeat, reassure and resume
  • Unit 7: Turnarounds for happy now, not interested and too busy
  • Unit 8: Turnarounds for “just send info”
  • Unit 9: Turnarounds for direct statements/questions.

    Who is the course for?

    This online Sales 101 Training course is suitable for consultants and sales professionals who will help them give key tips on getting and maintaining interest to save a conversation that may be slipping away.

          Course aims

          The aim of this Sales 101 Training eLearning course is:

          • Familiarise yourself with the  basics of getting sales appointments
          • Develop the already exceptional skills you need to become an effective salesperson.

                Learning objectives

                On completion of this Sales 101 Training e-learning course, the learner will be able to:

                • Explain the essentials of appointment making
                • Summarise the model of appointment making
                • Discuss how to answer a direct question or direct statement.

                            Learning outcomes

                            Once you have completed this online Sales 101 Training course, the learner will be able to:

                            • Outline the essentials of appointment making
                            • Answer a direct question or direct statement
                            • Effectively communicate with clients
                            • Understand sales terms
                            • Research and consult with clients
                            • Create a sales presentation.

                            Download Full Course Description (PDF)

                                      Sales 101 Training - Online Training Course - The Mandatory Training Group UK -

                                      Sales 101 Training – Online Training Course - CPDUK Accredited.


                                      Instant Access

                                      Gain instant access to your course(s) upon purchasing through our website

                                      Login credentials are sent immediately to the customer to the email address provided during the checkout process

                                      We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

                                      Learn Anytime, Anywhere, On Any Device

                                      Learn at your own pace, at a time and place convenient to your circumstances

                                      Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

                                      In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

                                      Assessment and Certification

                                      Unlimited attempts to complete end of course assessments

                                      On successful completion, download, print/save quality-assured CPD certificate

                                      Online Support 24/7

                                      Customer service teams interact with clients through email and live chat support

                                      100% Money-Back Guarantee

                                      We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

                                      Refund policy

                                      To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

                                      You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

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                                      The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


                                      End of course assessment

                                      At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

                                      Certification

                                      On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

                                      Course accreditation

                                      The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.
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                                      The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


                                      Why choose our accredited e-learning courses and programmes?

                                      The benefits of using our accredited e-learning courses in the workplace include:

                                        CPDUK accredited e-learning provider
                                        Ofqual approved training centre (UK qualifications)
                                        Internationally recognised CPD and Ofqual approved certificates
                                        Wide range of courses and qualifications that meet UK legislation and guidelines
                                        Over 500 online courses and programmes that cover multiple sectors
                                        Free blended learning environment for individuals and organisations
                                        Immediate access to online courses and programmes
                                        Highly interactive e-learning portal
                                        Substantial cost reductions (no travel fees and other expenses)
                                        Self-paced online learning
                                        Low carbon footprint through e-learning
                                        Repository of online learning materials and assessments
                                        Fully qualified and experienced trainers, instructors and assessors
                                        Experienced subject matter experts and content developers
                                        Conversion of existing classroom courses to e-learning courses
                                        All training courses meet the latest guidance and best practice recommendations.

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                                      The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

                                      To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

                                      If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

                                      Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

                                      Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

                                      Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

                                      These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

                                      There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

                                      Yes. All end of course assessments are completed online.

                                      Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

                                      To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

                                      Obtained certificates can be downloaded from the learner’s profile page.

                                      We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

                                      Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

                                      For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

                                      There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

                                      The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

                                      The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

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