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Online NHS Conflict Resolution Training Course - UK CSTF Aligned - Skills for Health UK CSTF Aligned E-Learning Course
Welcome to The Mandatory Training Group's online NHS conflict resolution training course. This NHS conflict resolution e-learning course was developed to meet the required learning outcomes in the Skills for Health’s UK Core Skills Training Framework (CSTF), the Health and Safety Executive (HSE) and the Care Quality Commission (CQC) recommendations for health and social care providers.
The content of this online NHS conflict resolution training course has been mapped to the UK Core Skills Training Framework (Skills for Health CSTF aligned). This activity has been accredited by The CPD Certification Service and equates to 2 hours of continuing professional development (CPD).
This online NHS conflict resolution training course covers the following:
The learning aims and associated outcomes are based on de-escalation techniques. The aims address the way one communicates, patterns of behaviour, recognition of warning signs, impact factors and preventative strategies. At the end of the training learners should be able to:
All frontline NHS staff and professionals whose work brings them into contact with members of the public - under legislation it is employer’s responsibility to ensure that these individuals and roles are risk-assessed in relation to violence and aggression.
This online conflict resolution training course is aimed at all staff throughout the NHS and private healthcare and social care sectors, including:
This online NHS conflict resolution training course can be completed as a standalone module or as part of our Skills for Health CSTF Aligned Mandatory Training Packages.
At the end of this online NHS conflict resolution training course, learners will be required to complete an online assessment.
On successful completion of the knowledge test (80% pass mark), learners will be able to download a FREE CPD certificate.
The content of this online NHS conflict resolution training course has been independently verified as conforming to universally accepted Continuous Professional Development (CPD) guidelines..
It will take approximately 45 to 90 minutes to complete this online NHS conflict resolution training course. The length of time to complete the course depends on the following:
Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional. When a dispute arises, often the best course of action is negotiation to resolve the disagreement.
It is important that staff feel safe in their working environments. Violent behaviour not only affects them personally but indirectly it has a negative impact upon the standard of service and the delivery of patient care. In terms of tackling violence against staff, Conflict Resolution Training (CRT) is a key preventative tool.
It forms part of a range of measures introduced to make the NHS a safer place to work. Clearly, it is not sufficient to react to incidents after they occur; ways of reducing the risk of incidents occurring and preventing them from happening in the first place must be found. The detail in this subject reflects the updated Conflict Resolution Training as provided by NHS Protect (2013)
This NHS conflict resolution e-learning course was developed to meet the required learning outcomes in the Skills for Health’s UK Core Skills Training Framework (CSTF) and Care Quality Commission (CQC) recommendations for health and social care providers.
It is crucial that employing organisations deliver the appropriate level of CRT to meet the needs of staff at their organisation. For example, the clinical and environmental factors affecting conflict for ambulance services or mental health services will be different to those experienced within the in-patient setting.
Even within each type of health organisations there may be different factors coming into play such as location, demographics and geography. Therefore, in addition to delivering the core learning outcomes organisations will need to make a risk assessment of the CRT needs of their staff. In some cases this may result in training with additional learning outcomes to meet and mitigate the identified risks. CRT provides staff with important de-escalation, communication and calming skills to help them prevent and manage violent situations.
However, there are some incidents which may involve challenging behaviour that is clinically related, one common characteristic being where the individual involved in the incident may have some degree of cognitive impairment and their communication may be temporarily or permanently impaired. NHS organisations and providers of NHS services may therefore choose to include clinically related challenging behaviour awareness as part of a combined course with CRT or incorporate it as part of other training initiatives, such as those addressing staff training needs around dementia.
There are many benefits of choosing The Mandatory Training Group as your e-learning training provider, including:
Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how our CARE Learning Management System (LMS) may help your organisation. With out interactive CARE LMS, health and social care managers and administrators can easily:
You can also browse our full e-learning course catalogue to find out more about our statutory and mandatory training courses. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.
Online Conflict Resolution Training Course
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✓ Learn at your own pace, at a time and place convenient to your circumstances
✓ Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase
✓ In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)
✓ Unlimited attempts to complete end of course assessments
✓ On successful completion, download, print/save quality-assured CPD certificate
✓ Customer service teams interact with clients through email and live chat support
✓ We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied
✓ To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed
✓ You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund
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To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.
If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.
Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.
Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.
Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.
These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.
There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.
Yes. All end of course assessments are completed online.
Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.
To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.
Obtained certificates can be downloaded from the learner’s profile page.
We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.
Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.
Obtained certificates can be downloaded from the learner’s profile page.
For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.
There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.
The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.