Non-Clinical Mandatory Healthcare Training Courses - CSTF Aligned

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

£49.99

Non-Clinical Mandatory Healthcare Training - Online Courses - Intermediate Level - UKCSTF Aligned.

Welcome to The Mandatory Training Group’s online Non-Clinical Mandatory Healthcare training courses package for front-line healthcare and social care providers.

These online Non-Clinical Mandatory Healthcare training courses package was developed in line with the latest UK legislation and meet the requirements set out by the National Health Service (NHS), UK Core Skills Training Framework (UKCSTF), the Care Quality Commission (CQC), Skills for Care, Health and Safety Executive (HSE) and other professional and regulatory bodies.

Course content

Our online Non-Clinical Mandatory Healthcare training courses package covers the following modules:

  • CSTF Equality, Diversity and Human Rights
  • CSTF Health, Safety and Welfare
  • CSTF NHS Conflict Resolution (England)
  • CSTF Fire Safety
  • CSTF Infection Prevention and Control (Level 1 and 2)
  • CSTF Moving and Handling
  • CSTF Safeguarding Adults (Level 1 and 2)
  • CSTF Preventing Radicalisation
  • CSTF Safeguarding Children (Level 1 and 2)
  • CSTF Resuscitation (Level 1 and 2)
  • CSTF Information Governance and Data Security

    Who is the course for?

    This online Non-Clinical Mandatory Healthcare training courses package should be completed by all non-clinical staff working in NHS Trusts and private hospitals, including:

    • Non-clinical managers
    • Administrative staff
    • Receptionists
    • Medical secretaries
    • Porters.

    This online Non-Clinical Mandatory Healthcare training courses package has been designed for new and experienced healthcare and social care workers alike to meet the Care Quality Commission (CQC) regulatory requirements for all UK service providers.

    Course aims

    This online Non-Clinical Mandatory Healthcare training courses package helps non-clinical healthcare and social care workers to meet the UK statutory requirements. We are committed to keeping up to date with changes in relevant UK legislation, national directives and conditions on a mandatory training program to ensure that it reflects changing legal, risk and service needs.

    To that end, our online Non-Clinical Mandatory Healthcare training courses are guided by the following:

    • Standards set by Skills for Care, Health Education England and UK Core Skills Training Framework (CSTF),
    • The Care Quality Commission (CQC) guidance for health and social care support workers, and
    • National guidance issued for locum care agencies and care recruitment agencies.

    *Each of the online Non-Clinical Mandatory Healthcare training courses provides essential and adequate detail as suggested by UK regulators (including the Care Quality Commission (CQC).

    Learning outcomes

    The UK Core Skills Training Framework (CSTF) sets out 11 statutory and mandatory training topics for all staff working in health and social care settings. The CSTF includes nationally agreed learning outcomes and training delivery standards across all healthcare and social care settings.

    The Mandatory Training Group have worked with a range of subject matter experts to develop high quality, statutory and mandatory e-learning training sessions, which address all the knowledge outcomes at level 1 and 2 and at level 3, where appropriate for e-learning.

    These statutory and mandatory training courses sessions are suitable for all health and social care staff working across the various Care Quality Commission (CQC) regulated organisations, including NHS and private hospitals, mental health, care homes and domiciliary care providers.

    It is the responsibility of individual health and social care employer organisations to ensure that their workforce complete the appropriate training to comply with their statutory and mandatory requirements. It is also an employer’s responsibility to determine the best mode of delivering the training, whether that is face-to-face, e-learning or a blended approach. The CSTF provides further guidance on this.

    This online Non-Clinical Mandatory Healthcare training courses package meets the requirements of CQC regulated health and social care organisations.

    Download Full Course Description (PDF)


    Instant Access

    Gain instant access to your course(s) upon purchasing through our website

    Login credentials are sent immediately to the customer to the email address provided during the checkout process

    We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

    Learn Anytime, Anywhere, On Any Device

    Learn at your own pace, at a time and place convenient to your circumstances

    Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

    In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

    Assessment and Certification

    Unlimited attempts to complete end of course assessments

    On successful completion, download, print/save quality-assured CPD certificate

    Online Support 24/7

    Customer service teams interact with clients through email and live chat support

    100% Money-Back Guarantee

    We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

    Refund policy

    To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

    You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

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    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


    End of course assessment

    At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

    Certification

    On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

    Course accreditation

    The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.
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    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.


    Why choose our accredited e-learning courses and programmes?

    The benefits of using our accredited e-learning courses in the workplace include:

      CPDUK accredited e-learning provider
      Ofqual approved training centre (UK qualifications)
      Internationally recognised CPD and Ofqual approved certificates
      Wide range of courses and qualifications that meet UK legislation and guidelines
      Over 500 online courses and programmes that cover multiple sectors
      Free blended learning environment for individuals and organisations
      Immediate access to online courses and programmes
      Highly interactive e-learning portal
      Substantial cost reductions (no travel fees and other expenses)
      Self-paced online learning
      Low carbon footprint through e-learning
      Repository of online learning materials and assessments
      Fully qualified and experienced trainers, instructors and assessors
      Experienced subject matter experts and content developers
      Conversion of existing classroom courses to e-learning courses
      All training courses meet the latest guidance and best practice recommendations.

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    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

    To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

    If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

    Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

    Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

    Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

    These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

    There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

    Yes. All end of course assessments are completed online.

    Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

    To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

    Obtained certificates can be downloaded from the learner’s profile page.

    We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

    Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.

    Obtained certificates can be downloaded from the learner’s profile page.

    For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

    There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

    The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

    The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

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    Non-Clinical Mandatory Healthcare Training Courses Online: Frequently Asked Questions and Answers

    Here at The Mandatory Training Group, we receive many enquiries about Non-Clinical Mandatory Healthcare Training Courses. We have listed some of these frequently asked questions.

    Click on the text below to see the answers to the Frequently Asked Questions about Non-Clinical Mandatory Healthcare Training Courses.

    The term has to do with whether or not you treat patients or provide direct patient care of any type, in which case your job is clinical. Non-clinical work includes supporting patient care, but the work does not involve providing direct diagnosis, treatment, or care for the patient.

    In the healthcare industry, there are plenty of non-clinical healthcare jobs that can still positively impact patients.

    Non-clinical healthcare jobs primarily operate around behind-the-scene settings, including roles such as executives, receptionists, medical billers, medical coders, medical transcriptionists, IT professionals, technicians, sales professionals, and more.

    You can get started in the healthcare industry with limited healthcare experience or a healthcare degree by pursuing some of the following healthcare jobs:

  • Medical transcriptionist
  • Legal consultant
  • Informatics nurse
  • Patient advocate
  • Healthcare writer
  • Quality improvement manager or coordinator
  • Medical secretary
  • Medical records & health information manager
  • Athletic trainer
  • Rehabilitation counsellor
  • Mental health counsellor
  • Medical social worker
  • Medical equipment preparer
  • Health educator
  • Health care administrator.
  • Non-clinical jobs are essential to a multitude of departments in a hospital or healthcare centre.

    Moreover, non-clinical roles do not offer any medical attention or testing. It consists of medical billing and coders, receptionists, hospital executives, transcriptionists, and anyone who works as support staff at a hospital.

    This sphere of practice is commonly referred to as non-technical skill. It is defined as “The cognitive, social and personal resource skills that complement technical skills and contribute to safe and efficient task performance”.

    This online non-clinical mandatory healthcare training courses package should be completed by all non-clinical staff working in NHS Trusts and private hospitals, including:

  • Non-clinical managers
  • Administrative staff
  • Receptionists
  • Medical secretaries
  • Porters.
  • This online non-clinical mandatory healthcare training courses package has been designed for new and experienced healthcare and social care workers to meet the Care Quality Commission (CQC) regulatory requirements for all UK service providers.

    On completion of each of these non-clinical mandatory training courses eLearning package, you need to complete an online assessment (pass mark of 80%). If you do not pass on the first try, do not worry! You can take the online test as many times as you need with no extra charge.

    This online non-clinical mandatory training courses package has been designed for busy healthcare professionals. It has additional online learning resources that provide more details for learners to refer to during the course and in practice.

    For those who have completed statutory and mandatory training before, this training package provides significant legal and professional issues as specified in the Skills for Health's UK Core Skills Training Framework (CSTF).

  • Pay for your courses (All major debit and credit cards accepted).
  • Once you have registered, you will receive your login details within a few minutes.
  • You will then be able to reset your password, log in and access your course.
  • Complete your e-learning course (approximately 45-60 minutes per module).
  • On completion, you will be asked to complete an end of course assessment (minimum 80% to pass).
  • Full online course and assessment with no time limits.
  • You can immediately download, save, or print your CPD accredited certificate.
  • Let us know what you think of your online course by leaving a review.
  • On successful completion of each of the non-clinical mandatory training courses e-learning package, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

    The CPD Certification Service accredits all of our online training courses and programs as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

    The purpose of this non-clinical mandatory healthcare online package that the trust requires its employees to undertake are as follows:

  • To comply with the law and requirements of regulatory bodies.
  • To carry out duties safely and efficiently.
  • To reduce or address areas of risk.
  • Yes. If you are required to attend a mandatory training program for work, you must receive pay for that time. Hence, if your employer requires all new employees to participate in an orientation training or requires current employees to attend sexual harassment training, that time must be paid.

    This non-clinical mandatory healthcare training course is essential to improve employee performance and client satisfaction.

    A training program allows you to strengthen the required knowledge and abilities to perform the job well. Moreover, a development program brings all employees to a higher level so that they all have similar skills and expertise.

    On successful completion of each of the mandatory online training for agency nurses courses, you will be able to download, save, and print a quality assured continuing professional development (CPD) certificate. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

    The CPD Certification Service (CPDUK)accredits all of our statutory and mandatory training courses as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

    Non-Clinical Mandatory Healthcare Training - Online Courses - Intermediate Level - UKCSTF Aligned.

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