Course Description

Negotiation Skills - Online Training Course & Certification

£29.99 £69.99

(+ VAT)

Negotiation Skills - Online Training Course - Certificate in Negotiation Skills - Improve your Negotiating Skills

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this online course participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.

Study method - Online, self-paced (6-12 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones 

Awarded Body – IAOTS Accredited/CPD Standards

 Negotiation Skills - Online Training Course - Certificate in Negotiation Skills - Improve your Negotiating Skills - The Mandatory Training Group -

Course aims

The negotiation skills online training course will give participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

Course objectives

The objectives of this negotiation skills online course are to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

What’s covered in this course?

This online negotiation skills course covers the following:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Negotiation
  • The Three Phases
  • Skills for Successful Negotiating
Module Three: Getting Prepared
  • Establishing Your WATNA and BATNA
  • Identifying Your WAP
  • Identifying Your ZOPA
  • Personal Preparation
Module Four: Laying the Groundwork
  • Setting the Time and Place
  • Establishing Common Ground
  • Creating a Negotiation Framework
  • The Negotiation Process
Module Five: Phase One — Exchanging Information
  • Getting off on the Right Foot
  • What to Share
  • What to Keep to Yourself
Module Six: Phase Two — Bargaining
  • What to Expect
  • Techniques to Try
  • How to Break an Impasse
Module Seven: About Mutual Gain
  • Three Ways to See Your Options
  • About Mutual Gain
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
Module Eight: Phase Three — Closing
  • Reaching Consensus
  • Building an Agreement
  • Setting the Terms of the Agreement
Module Nine: Dealing with Difficult Issues
  • Being Prepared for Environmental Tactics
  • Dealing with Personal Attacks
  • Controlling Your Emotions
  • Deciding When It’s Time to Walk Away
Module Ten: Negotiating Outside the Boardroom
  • Adapting the Process for Smaller Negotiations
  • Negotiating via Telephone
  • Negotiating via Email
Module Eleven: Negotiating on Behalf of Someone Else
  • Choosing the Negotiating Team
  • Covering All the Bases
  • Dealing with Tough Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

What is negotiation?

"Negotiation is a dialogue between two or more people or parties intended to reach a beneficial outcome over one or more issues where a conflict exists with respect to at least one of these issues"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

  1. Easy to follow and understand
  2. Only 6-12 hours recommended study time
  3. 1 year access to course & learning materials
  4. Access your course anytime, anywhere & on any device
  5. Complete course on desktop computer, laptop, tablet or smartphone
  6. Additional references and downloadable materials available
  7. Certificate (IAOTS Accredited)

Course accreditation

  1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
  2. All our online courses are accredited and internationally recognised by the International Association of Online Training Standards (IAOTS).

Organisational e-learning

Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

  • set up a FREE blended learning environment;
  • upload essential documents;
  • upload individual and group learners;
  • manage learners, including tracking progress
  • review who has completed training
  • download/print training reports for compliance audits

You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Emailstating your specific e-learning requirements.

Negotiation Skills - Online Training Course & Certification

ONLINE COURSES - Upon purchase of your online mandatory training course you will be sent a Log in link and unique access code via email | If you have purchased an online course on BEHALF OF SOMEONE ELSE please specify the full name of the person in the notes section of your payment area. Once the candidate has been set up on the system WE CANNOT under any circumstances change the learner name | For Further information on courses or if you are looking to bulk buy mandatory training courses call our responsive training team on 024 76100090 FACE TO FACE COURSES - Once you have booked your face to face mandatory training course you will be sent a confirmation email | please note to bring photo ID to your training day and plan your journey beforehand so you are on time |
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