Mastering Microsoft Outlook 2019 - E-Learning Course - CPDUK Certified

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

£49.99

Mastering Microsoft Outlook 2019 – Online Training Course - CPDUK Accredited.

Mastering Microsoft Excel 2016 - Advanced - Online Course - CPDUK Certified -

Welcome to The Mandatory Training Group's online Mastering Microsoft Outlook 2019 training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Mastering Microsoft Outlook 2019

Teacher - Peggy Ward 

Learner - Rebecca Heiss

This Mastering Microsoft Outlook 2019 includes all topics covered in “Mastering Outlook 2019 – Basics” and “Mastering Outlook 2019 – Advanced”. Peggy Ward will train you to use Outlook to manage your email better, send and receive emails, handle incoming messages, and create meeting invitations and collect responses in this course.

Course Content

This online Mastering Microsoft Outlook 2019 training course covers the following:

  • Unit 1: Introduction
  • Unit 2: Navigating the Interface
  • Unit 3: Working with messages - Part 1
  • Unit 4: Working with Messages - Part 2
  • Unit 5: Accessing help
  • Unit 6: Adding message recipients
  • Unit 7: Checking spelling & grammar
  • Unit 8: Formatting message content
  • Unit 9: Attaching files & items
  • Unit 10: Receiving attachments
  • Unit 11: Adding illustrations
  • Unit 12: Managing automatic message content
  • Unit 13: Customising reading options
  • Unit 14: Tracking messages
  • Unit 15: Marking messages - Categories
  • Unit 16: Marking Messages - Flags
  • Unit 17: Organising with folders
  • Unit 18: Managing contacts
  • Unit 19: Managing contact groups
  • Unit 20: Viewing contacts
  • Unit 21: Viewing the calendar
  • Unit 22: Creating appointments
  • Unit 23: Scheduling meetings
  • Unit 24: Creating tasks
  • Unit 25: Creating notes
  • Unit 26: Modifying message properties
  • Unit 27: Adding email accounts
  • Unit 28: Customising options
  • Unit 29: Sorting messages
  • Unit 30: Filtering messages
  • Unit 31: Searching and search folders
  • Unit 32: Managing junk email
  • Unit 33: Managing mailbox size
  • Unit 34: Using automatic replies
  • Unit 35: Using message rules
  • Unit 36: Using quick steps
  • Unit 37: Setting calendar options
  • Unit 38: Managing additional calendars
  • Unit 39: Managing meeting responses
  • Unit 40: Importing and exporting contacts
  • Unit 41: Using electronic business cards
  • Unit 42: Assigning tasks
  • Unit 43: Delegating folder access
  • Unit 44: Sharing your calendar
  • Unit 45: Sharing your contacts
  • Unit 46: Using auto-archive
  • Unit 47: Using online archive.

          Who is the course for?

          This online Mastering Microsoft Outlook 2019 training course is suitable for learners who want to learn how to use these and other tools to get more done and increase their productivity.

                            Course aims

                            This Mastering Microsoft Outlook e-learning course aims to help learners :

                            • Develop an appreciation of the role  of Microsoft Outlook 2019 in boosting your confidence in managing email, create meeting invitations and responses as well as managing one’s contacts
                            • Realise the role of Microsoft Outlook as an effective tool to increase productivity and as a timesaver.

                                                    Learning objectives

                                                    On completion of this Mastering Microsoft Outlook eLearning course, the learner will be able to:

                                                    • Navigate the Outlook 2019 interface and send, reply to, forward, and print emails
                                                    • Customise your view in a way that works best for you to read and organise your emails
                                                    • Create appointments, events, and meetings, and learn to manage multiple calendars
                                                    • Customise your instance of Outlook to work for your preferences by setting a start folder, customising the ribbon, adding commands to the Quick Access Toolbar, creating custom views with sorting and filtering, and creating Search Folders
                                                    • Automate message management with Automatic Replies, Conditional Formatting, Rules, and Quick Steps
                                                    • Delegate by assigning tasks or delegating access to your Outlook folders.

                                                                  Learning outcomes

                                                                  Once you have completed this Mastering Microsoft Outlook e-learning course,  the learner Navigate the Outlook 2019 interface and send, reply to, forward, and print emails.

                                                                  • Send and receive attachments from your local drive and online locations
                                                                  • Access Help options include searching for articles and training videos and contacting support, and easily locating features through searching
                                                                  • Professionally format your emails by using text formats, pictures, illustrations, styles, and themes
                                                                  • Apply automatic formatting to emails
                                                                  • Get organised with categories, flags, and folders
                                                                  • Customise your view in a way that works best for you to read and organise your emails
                                                                  • Manage your contact lists and tasks within the Outlook interface
                                                                  • Modify Message Properties to set the Importance or Sensitivity or adjust delivery options like having replies sent to someone else
                                                                  • Automate message management with Automatic Replies, Conditional Formatting, Rules, and Quick Steps
                                                                  • Manage multiple calendars, including customised work days and hours and Calendar Groups
                                                                  • Collaborate with others by sharing your Contacts or Calendars
                                                                  • Describe the difference between auto-archive and online archives.

                                                                  Download Full Course Description (PDF)

                                                                                        Mastering Microsoft Outlook 2019 - e-Learning Course - CPDUK Certified - The Mandatory Training Group UK -
                                                                                        Mastering Microsoft Outlook 2019 – Online Training Course - CPDUK Accredited.


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                                                                                        Learn Anytime, Anywhere, On Any Device

                                                                                        Learn at your own pace, at a time and place convenient to your circumstances

                                                                                        Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

                                                                                        In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

                                                                                        Assessment and Certification

                                                                                        Unlimited attempts to complete end of course assessments

                                                                                        On successful completion, download, print/save quality-assured CPD certificate

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                                                                                        100% Money-Back Guarantee

                                                                                        We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

                                                                                        Refund policy

                                                                                        To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

                                                                                        You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

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                                                                                        End of course assessment

                                                                                        At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

                                                                                        Certification

                                                                                        On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

                                                                                        Course accreditation

                                                                                        The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.
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                                                                                        Why choose our accredited e-learning courses and programmes?

                                                                                        The benefits of using our accredited e-learning courses in the workplace include:

                                                                                          CPDUK accredited e-learning provider
                                                                                          Ofqual approved training centre (UK qualifications)
                                                                                          Internationally recognised CPD and Ofqual approved certificates
                                                                                          Wide range of courses and qualifications that meet UK legislation and guidelines
                                                                                          Over 500 online courses and programmes that cover multiple sectors
                                                                                          Free blended learning environment for individuals and organisations
                                                                                          Immediate access to online courses and programmes
                                                                                          Highly interactive e-learning portal
                                                                                          Substantial cost reductions (no travel fees and other expenses)
                                                                                          Self-paced online learning
                                                                                          Low carbon footprint through e-learning
                                                                                          Repository of online learning materials and assessments
                                                                                          Fully qualified and experienced trainers, instructors and assessors
                                                                                          Experienced subject matter experts and content developers
                                                                                          Conversion of existing classroom courses to e-learning courses
                                                                                          All training courses meet the latest guidance and best practice recommendations.

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                                                                                        To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

                                                                                        If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

                                                                                        Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

                                                                                        Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

                                                                                        Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

                                                                                        These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

                                                                                        There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

                                                                                        Yes. All end of course assessments are completed online.

                                                                                        Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

                                                                                        To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

                                                                                        Obtained certificates can be downloaded from the learner’s profile page.

                                                                                        We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

                                                                                        Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

                                                                                        For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

                                                                                        There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

                                                                                        The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

                                                                                        The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

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