Interpersonal Skills - Online Training Course & Certification

Interpersonal Skills - Online Training Course - Interpersonal Skills in the Workplace - Soft Skills in the Workplace We have all met that dynamic, charismatic person that just has a...
£49.99
£29.99
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Interpersonal Skills - Online Training Course - Interpersonal Skills in the Workplace - Soft Skills in the Workplace

We have all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants on this e-learning course will identify ways of creating a powerful introduction, remembering names, and managing situations when you have forgotten someone’s name.

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1-year access)

Qualification – CPD certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Awarded Body – CPD Accreditation Service (UK)

 Interpersonal Skills - Online Training Course - Interpersonal Skills in the Workplace - Soft Skills in the Workplace - The Mandatory Training Group -

Course aims

This comprehensive interpersonal skills elearning course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Course objectives

The objectives of this interpersonal skills online course are to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions.

What’s covered in this course?

This online interpersonal skills course covers the following:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Verbal Communication Skills
  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
Module Three: Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
Module Four: Making Small Talk and Moving Beyond
  • The Four Levels of Conversation
Module Five: Moving the Conversation Along
  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness
Module Six: Remembering Names
  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh…I’ve Forgotten Your Name
Module Seven: Influencing Skills
  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up
Module Eight: Bringing People to Your Side
  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together
Module Nine: Sharing Your Opinion
  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus
Module Ten: Negotiation Basics
  • Preparation
  • Opening
  • Bargaining
  • Closing
Module Eleven: Making An Impact
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

What are interpersonal skills?

"A social skill is any competence facilitating interaction and communication with others where social rules and relations are created, communicated, and changed in verbal and nonverbal ways"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device.

  • Study anywhere, in your own time and at your own pace!
  • Easy to follow and understand
  • Only 4-6 hours recommended study time
  • 1-year access to course & learning materials
  • Access your course anytime, anywhere & on any device
  • Complete course on desktop computer, laptop, tablet or smartphone
  • Additional references and downloadable materials available
  • CPD accredited certification on completion

    Course accreditation

    1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

    2. All our online courses are accredited and internationally recognised (UK CPD Accreditation Service)

    Organisational e-learning

    Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

    • set up a FREE blended learning environment;
    • upload essential documents;
    • upload individual and group learners;
    • manage learners, including tracking progress
    • review who has completed training
    • download/print training reports for compliance audits

    You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

    Interpersonal Skills - Online Training Course & Certification

    How do I book this course?

    To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.

    Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!

    How does the course work?

    Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.

    These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

    Refund policy

    We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.

    To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.

    Will the course work on multiple devices, such as tablets and mobile phones?

    We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.

    Is a specific internet web browser recommended?

    For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

    How long do learners have to complete a course?

    There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

    On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

    Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

    All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

    Are you looking to buy this course for multiple members of staff or a large group?

    We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.

    Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:

    E-Learning for Organisations – Volume Discounts
    • Accredited UK training organisation
    • Wide range of courses and qualifications to meet UK legislation and guidelines
    • Over 500 online courses covering multiple business sectors
    • Intuitive learning management system for a greater learner experience
    • Free blended learning environment for all organisations using our system
    • Accredited on-site classroom training available
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