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Handling a Challenging Customer - Online Training Course - Dealing with Difficult Customers - Handling Difficult People
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employees can effectively deal with the most difficult customers and both parties can end the conversation satisfied.
Study method - Online, self-paced (4-6 study hours)
Course format - Online (24/7 access), modular
Course Duration - Part-time (1-year access)
Qualification – CPD certificate of completion
Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones
Awarded Body – CPD Accreditation Service (UK)
With the handing a challenging customer e-learning course, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this comprehensive e-learning course, participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
The objectives of this handing a challenging customer online course are to:
This online handing a challenging customer course covers the following:
Module One: Getting Started
Module Seven: Dealing with the Customer Over the Phone
How do you provide quality customer service when you're faced with a bad attitude?
Successful businesses don't just sell products. Today, quality customer service may be what differentiates a company from its rivals. Businesses with poor customer service risk losing revenues, profits and even going out of business.
But retail pros know that they're going to be dealing with angry customers, the very customers who make offering high-quality service difficult. This online course helps you to understand different types of angry customers and how to deal with them as a customer service representative.
All our e-learning courses can be accessed on any electronic/computerised device.
The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
All our online courses are accredited and internationally recognised (UK CPD Accreditation Service)
Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:
You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.
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✓ Learn at your own pace, at a time and place convenient to your circumstances
✓ Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase
✓ In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)
✓ Unlimited attempts to complete end of course assessments
✓ On successful completion, download, print/save quality-assured CPD certificate
✓ Customer service teams interact with clients through email and live chat support
✓ We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied
✓ To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed
✓ You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund
✓ CPDUK accredited e-learning provider
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✓ Internationally recognised CPD and Ofqual approved certificates
✓ Wide range of courses and qualifications that meet UK legislation and guidelines
✓ Over 500 online courses and programmes that cover multiple sectors
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✓ Self-paced online learning
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✓ Repository of online learning materials and assessments
✓ Fully qualified and experienced trainers, instructors and assessors
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✓ Conversion of existing classroom courses to e-learning courses
✓ All training courses meet the latest guidance and best practice recommendations.
To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.
If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.
Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.
Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.
Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.
These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.
There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.
Yes. All end of course assessments are completed online.
Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.
To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.
Obtained certificates can be downloaded from the learner’s profile page.
We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.
Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.
Obtained certificates can be downloaded from the learner’s profile page.
For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.
There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.
The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.