Course Description

Executive and Personal Assistants - Online Course & Certification

£29.99 £69.99

(+ VAT)

Executive and Personal Assistants - Online Training Course - Personal & Executive Assistants Courses & Qualifications 

Being an executive or personal assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents, all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant. 

Study method - Online, self-paced (6-12 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones 

Awarded Body – IAOTS Accredited/CPD Standards

 Executive and Personal Assistants - Online Training Course - Personal & Executive Assistants Courses & Qualifications  - The Mandatory Training Group -

Course aims

Our executive and personal assistants e-learning course will show participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organise a meeting, and even how to be a successful gatekeeper. Being an executive and personal assistant takes a special skill set and this eLearning course will provide participants with the necessary tools.

Course objectives

The objectives of this executive and personal assistants online course are to:

  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively

What’s covered in this course?

This online executive and personal assistants course covers the following:

Module One: Getting Started
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Pre-Assignment
  • Action Plans and Evaluations
Module Two: Working with Your Manager
  • Adapting to Their Style
  • Anticipate Their Needs
  • Getting Your Responsibilities Defined
  • When to Take the Initiative
  • Case Study
  • Module Two: Review Questions
Module Three: Administrative Soft Skills
  • Social Intelligence
  • Basic Business Acumen
  • Office Management
  • Active Listening
  • Case Study
  • Module Three: Review Questions
Module Four: Effective Time Management
  • Calendar Management
  • Prepare for Changes and Surprises
  • Keeping Others On Track
  • Urgent/Important Matrix
  • Case Study
  • Module Four: Review Questions
Module Five: Meeting Management
  • Creating An Agenda
  • Keeping Minutes
  • Keeping the Meeting On Time
  • Variations for Large and Small Meetings
  • Case Study
  • Module Five: Review Questions
Module Six: Tools of the Trade (I)
  • Email Protocol
  • Office Machinery
  • Computer and Software Skills
  • Communication Skills
  • Case Study
  • Module Six: Review Questions
Module Seven: Tools of the Trade (II)
  • Phone and Voicemail Etiquette
  • Word Processing
  • Business Writing
  • Internet Research
  • Case Study
  • Module Seven: Review Questions
Module Eight: Being an Effective Gatekeeper
  • Filtering Data and Information
  • Learn to Say No
  • Dealing With Difficult People
  • Recognize the Tricks
  • Case Study
  • Module Eight: Review Questions
Module Nine: Organizational Skills
  • Prioritizing Your Workload
  • Goal Setting
  • Plan for Tomorrow, Today
  • Staying on Track
  • Case Study
  • Module Nine: Review Questions
Module Ten: Confidentiality Guidelines
  • Your Confidentially Duty
  • Be Diplomatic and Discreet
  • Keeping Data Secure
  • What To Do in Sticky Situations
  • Case Study
  • Module Ten: Review Questions
Module Eleven: Special Tasks
  • Project Management
  • Trade Shows
  • Interacting with Clients
  • Social Media Management
  • Case Study
  • Module Eleven: Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
What if the difference between a personal assistant & executive assistant?

"The distinction between the titles “Personal Assistant” and “Executive Assistant” is a pertinent. ... Whereas a “Personal Assistant” may work for a private household, media personality or sportsperson for instance, an “Executive Assistant” would more generally be associated with a business or company – one distinction between the two"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

  1. Easy to follow and understand
  2. Only 6-12 hours recommended study time
  3. 1 year access to course & learning materials
  4. Access your course anytime, anywhere & on any device
  5. Complete course on desktop computer, laptop, tablet or smartphone
  6. Additional references and downloadable materials available
  7. Certificate (IAOTS Accredited)

Course accreditation

  1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
  2. All our online courses are accredited and internationally recognised by the International Association of Online Training Standards (IAOTS).

Organisational e-learning 

Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

  • set up a FREE blended learning environment;
  • upload essential documents;
  • upload individual and group learners;
  • manage learners, including tracking progress
  • review who has completed training
  • download/print training reports for compliance audits

You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

Executive and Personal Assistants - Online Training Course & Certificate

ONLINE COURSES - Upon purchase of your online mandatory training course you will be sent a Log in link and unique access code via email | If you have purchased an online course on BEHALF OF SOMEONE ELSE please specify the full name of the person in the notes section of your payment area. Once the candidate has been set up on the system WE CANNOT under any circumstances change the learner name | For Further information on courses or if you are looking to bulk buy mandatory training courses call our responsive training team on 024 76100090 FACE TO FACE COURSES - Once you have booked your face to face mandatory training course you will be sent a confirmation email | please note to bring photo ID to your training day and plan your journey beforehand so you are on time |
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