Employment Skills Package - Online Training Courses - CPDUK Accredited.

Employment Skills Package - The Mandatory Training Group UK -

Welcome to the Mandatory Training Group's online Employment Skills Package. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Employability skills are the fundamental skills, personal qualities and values that enable you to succeed in any workplace. You should explain how these skills can benefit the business and make you the best candidate for the job.

This online Employment Skills Package will help you learn about customer service, health and safety at work, marketing basics, time management basics, project management, teamwork and team building, and sales fundamentals that is deemed essential to thrive in any workplace.

Course content

This online Employment Skills Package includes the following courses:

Customer Service training course

This online Customer Service training course includes the following:

Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Their Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do to WOW Every Time
Module Twelve: Wrapping Up.

Marketing Basics training course

This online Marketing Basics training course includes the following:

Module One: Getting Started
Module Two: What is Marketing?
Module Three: Common Marketing Types (I)
Module Four: Common Marketing Types (II)
Module Five: The Marketing Mix
Module Six: Communicating the Right Way
Module Seven: Customer Communications
Module Eight: Marketing Goals
Module Nine: The Marketing Funnel
Module Ten: Marketing Mistakes (I)
Module Eleven: Marketing Mistakes (II)
Module Twelve: Wrapping Up.

Time Management Basics training course

This online Time Management training course includes the following:

Module One: Getting Started
Module Two: Goal Setting
Module Three: Prioritizing Your Time
Module Four: Planning Wisely
Module Five: Tackling Procrastination
Module Six: Crisis Management
Module Seven: Organizing Your Workspace
Module Eight: Delegating Made Easy
Module Nine: Setting a Ritual
Module Ten: Meeting Management
Module Eleven: Alternatives to Meetings
Module Twelve: Wrapping Up.

Project Management training course

This online Project Management training course includes the following:

Module One: Getting Started
Module Two: Key Concepts (I)
Module Three: Key Concepts (II)
Module Four: Initiation (I)
Module Five: Initiation (II)
Module Six: Planning (I)
Module Seven: Planning (II)
Module Eight: Planning Tools
Module Nine: Executing the Project
Module Ten: Maintaining and Controlling the Project
Module Eleven: Closing Out
Module Twelve: Wrapping Up

Team Work and Team Building training course

This online Teamwork and Team Building training course includes the following:

Module One: Getting Started
Module Two: Defining Success
Module Three: Types of Teams
Module Four: The First Stage of Team Development – Forming
Module Five: The Second Stage of Team Development – Storming
Module Six: The Third Stage of Team Development – Norming
Module Seven: The Fourth Stage of Team Development – Performing
Module Eight: Team Building Activities
Module Nine: Making the Most of Team Meetings
Module Ten: Solving Problems as a Team
Module Eleven: Encouraging Teamwork
Module Twelve: Wrapping Up.

Sales Fundamentals training course

This online Sales Fundamentals training course includes the following:

Module One: Getting Started
Module Two: Understanding the Talk
Module Three: Getting Prepared to Make the Call
Module Four: Creative Openings
Module Five: Making Your Pitch
Module Six: Handling Objections
Module Seven: Sealing the Deal
Module Eight: Following Up
Module Nine: Setting Goals
Module Ten: Managing Your Data
Module Eleven: Using a Prospect Board
Module Twelve: Wrapping Up.

Who is the course for?

This online Employment Skills Package is suitable for all learners who want to gain confidence and build communication, as well as develop work-related behaviours to help enhance your employment skills.

Course aims

This online Employment Skills Package will help you learn about customer service, health and safety at work, marketing basics, time management basics, project management, teamwork and team building, and sales fundamentals that are deemed essential to thrive in any workplace.

Learning outcomes

The learning outcomes of this online Employment Skills Package courses are to:

Gain confidence and build communication skills
Connect with employment opportunities
Learn job search and interview techniques
Develop work-related behaviours
Plan your career exploring options
Access support and mentorship.

Employment Skills Package - Online Training Courses - CPDUK Accredited.