Emotional Intelligence Skills - Online Training Course & Certification

Emotional Intelligence Skills - Online Training Course - Online - Emotional Intelligence Training Courses & Programs Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and...
£49.99
£29.99
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Emotional Intelligence Skills - Online Training Course - Online - Emotional Intelligence Training Courses & Programs

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of emotional intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1-year access)

Qualification – CPD certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Awarded Body – CPD Accreditation Service (UK)

 Emotional Intelligence Skills - Online Training Course - Online - Emotional Intelligence Training Courses & Programs - The Mandatory Training Group -

Course aims

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller "Emotional Intelligence: Why It Can Matter More Than IQ"  that the term became widely accepted by mainstream media.

Course objectives

The objectives of this emotional intelligence online course are to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
  • Effectively impact others.

What’s covered in this course?

This online emotional intelligence course covers the following:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two:What is Emotional Intelligence
  • Self Management
  • Self Awareness
  • Self Regulation
  • Self Motivation
  • Empathy
Module Three:Four Skills in Emotional Intelligence
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Understand Emotional Meanings
  • Manage Emotions
Module Four:Verbal Communication Skills
  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
Module Five:Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It"s Not What You Say, It"s How You Say It
Module Six:Social Management and Responsibility
  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language.
Module Seven:Tools to Regulate Your Emotions
  • Seeing the Other Side
  • Self Management and Self Awareness
  • Giving in Without Giving Up
Module Eight:Gaining Control
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together
Module Nine:Business Practices (I)
  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
Module Ten:Business Practices (II)
  • Optimism
  • Pessimism
  • The Balance Between Optimism & Pessimism
Module Eleven:Making an Impact
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
Module Twelve:Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

    What is emotional intelligence?

    "Emotional intelligence is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. Emotional intelligence is the key to both personal and professional success"

    Why choose our online training courses?

    All our e-learning courses can be accessed on any electronic/computerised device.

    • Study anywhere, in your own time and at your own pace!
    • Easy to follow and understand
    • Only 4-6 hours recommended study time
    • 1-year access to course & learning materials
    • Access your course anytime, anywhere & on any device
    • Complete course on desktop computer, laptop, tablet or smartphone
    • Additional references and downloadable materials available
    • CPD accredited certification on completion

      Course accreditation

      1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

      2. All our online courses are accredited and internationally recognised (UK CPD Accreditation Service)

      Organisational e-learning

      Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

      • set up a FREE blended learning environment;
      • upload essential documents;
      • upload individual and group learners;
      • manage learners, including tracking progress
      • review who has completed training
      • download/print training reports for compliance audits

      You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

      Emotional Intelligence Skills - Online Training Course & Certification

      How do I book this course?

      To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.

      Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!

      How does the course work?

      Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.

      These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

      Refund policy

      We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.

      To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.

      Will the course work on multiple devices, such as tablets and mobile phones?

      We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.

      Is a specific internet web browser recommended?

      For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

      How long do learners have to complete a course?

      There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

      On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

      Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

      All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

      Are you looking to buy this course for multiple members of staff or a large group?

      We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.

      Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:

      E-Learning for Organisations – Volume Discounts
      • Accredited UK training organisation
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      • Over 500 online courses covering multiple business sectors
      • Intuitive learning management system for a greater learner experience
      • Free blended learning environment for all organisations using our system
      • Accredited on-site classroom training available
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