Business Communication - Online Training Package - CPDUK Accredited

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.

£49.99

Business Communication - Online Training Package - CPDUK Accredited.

Business Communication - Online CPD Course - The Mandatory Training Group UK -

Welcome to The Mandatory Training Group's online Business Communication training package. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Business Communication

Presenters -  Amesha McElveen and Alexandria Bagwell

Teacher - Barbara Evers 

Learner - Wofford Jones

This online Business Communication training package will give you both the tools you need to improve your communication skills and the most successful strategies for using them to your advantage. You will learn how to communicate more effectively at work and achieve your goals in this course.

Course Content

This online Business Communication training package covers the following modules:

  • Unit 1: What is empathy?
  • Unit 2: Empathy and emotional intelligence
  • Unit 3: Identifying the emotions of others
  • Unit 4: Communicating empathy
  • Unit 5: Empathy in the digital age
  • Unit 1: What is empathy?
  • Unit 2: Empathy and emotional intelligence
  • Unit 3: Identifying the emotions of others 
  • Unit 4: Communicating empathy 
  • Unit 5: Empathy in the digital age
  • Unit 1: The Core of communication
  • Unit 2: Understanding the Persuasion Situation
  • Unit 3: Essential elements of persuasion
  • Unit 4: Logical data
  • Unit 5: Reputation and character
  • Unit 6: Emotional or passionate appeals
  • Unit 7: Recognising the different elements
  • Unit 8: Neuro-Linguistic Programming (NLP), Part 1
  • Unit 9: Neuro-Linguistic Programming (NLP), Part 2
  • Unit 10: Framing
  • Unit 11: Other tips.
  •  

    Who is the course for?

    This Business Communication e-learning package is suitable for:

    • New or existing project managers
    • New or existing entrepreneurs
    • Startup founders
    • Public or private sector employees
    • University students or graduates
    • Practitioners dealing with clients
    • Salespeople
    • Teachers and trainers
    • Everyone else needs to improve communication skills.

    Course aims

    This Business Communication eLearning package aims to:

    • Instil in the learner an appreciation of the need for effective communication for interpersonal communication in both social circles as well as primarily in business.
    • Make the learner realise the importance of active listening for effective communication.
    • Assist the learner in realising the importance of persuasion in business communication as well as for interpersonal communication.

    Learning objectives

    On completion of this online Business Communication training package, the learner will be able to:

    • Describe why it’s easy not to listen and why it’s important to work at being a good, active listener
    • Define empathy and sympathy
    • Explain the importance empathy plays in developing emotional intelligence
    • Describe the relationship between Persuasion and Communication
    • Discuss the elements of Persuasion.

      Learning outcomes

      Once you have completed this online Business Communication training package, the learner will be able to:

      • Use appropriate questions to understand the speaker’s message
      • Focus on the speaker by paying attention to body language
      • Explain the difference between empathy and sympathy
      • Recognise and communicate an awareness of what someone else is feeling using empathy
      • Define persuasion and communication
      • Justify the need for persuasion in all communication
      • State the aspects of active listening which help in active listening
      • Explain the importance of communicating empathy
      • Focus on the speaker by paying attention to body language.
        Business Communication - eLearning Course - The Mandatory Training Group UK -

        Business Communication - Online Training Package - CPDUK Accredited.


        Instant Access

        Gain instant access to your course(s) upon purchasing through our website

        Login credentials are sent immediately to the customer to the email address provided during the checkout process

        We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

        Learn Anytime, Anywhere, On Any Device

        Learn at your own pace, at a time and place convenient to your circumstances

        Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

        In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

        Assessment and Certification

        Unlimited attempts to complete end of course assessments

        On successful completion, download, print/save quality-assured CPD certificate

        Online Support 24/7

        Customer service teams interact with clients through email and live chat support

        100% Money-Back Guarantee

        We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

        Refund policy

        To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

        You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund

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        End of course assessment

        At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.

        Certification

        On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

        Course accreditation

        The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.
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        Why choose our accredited e-learning courses and programmes?

        The benefits of using our accredited e-learning courses in the workplace include:

          CPDUK accredited e-learning provider
          Ofqual approved training centre (UK qualifications)
          Internationally recognised CPD and Ofqual approved certificates
          Wide range of courses and qualifications that meet UK legislation and guidelines
          Over 500 online courses and programmes that cover multiple sectors
          Free blended learning environment for individuals and organisations
          Immediate access to online courses and programmes
          Highly interactive e-learning portal
          Substantial cost reductions (no travel fees and other expenses)
          Self-paced online learning
          Low carbon footprint through e-learning
          Repository of online learning materials and assessments
          Fully qualified and experienced trainers, instructors and assessors
          Experienced subject matter experts and content developers
          Conversion of existing classroom courses to e-learning courses
          All training courses meet the latest guidance and best practice recommendations.

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        The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

        To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

        If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

        Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

        Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

        Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

        These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

        There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

        Yes. All end of course assessments are completed online.

        Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

        To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

        Obtained certificates can be downloaded from the learner’s profile page.

        We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

        Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

        For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

        There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

        The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

        The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

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