Course Description

Delivering Constructive Criticism - Online Training & Certification

£49.99 £199.99

(+ VAT)

Delivering Constructive Criticism - Online Training Course - Certificate in Delivering Constructive Feedback/Criticism

Delivering constructive criticism (constructive feedback) is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.


Study method - Online, self-paced (6-12 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones 

Awarded Body – IAOTS Accredited/CPD Standards

Delivering Constructive Criticism - Online Training Course - Certificate in Delivering Constructive Feedback & Criticism - The Mandatory Training Group -

Course aims

Constructive criticism (constructive feedback), if done correctly will provide great benefits to your organisation. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Course objectives

The objectives of this "delivering constructive criticism" online course are to:

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognize the importance of setting goals and the method used to set them
  • Uncover the best techniques for following up with the employee after the session

What’s covered in this course?

This online "delivering constructive criticism" course covers the following:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: When Should Feedback Occur?
  • Repeated Events or Behavior
  • Breach"s in Company Policy
  • When Informal Feedback has not Worked
  • Immediately After the Occurrence
  • Case Study
  • Module Two: Review Questions
Module Three: Preparing and Planning
  • Gather Facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study
  • Module Three: Review Questions
Module Four: Choosing a Time and Place
  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • It Has to be Face to Face
  • Create a Safe Atmosphere
  • Case Study
  • Module Four: Review Questions
Module Five: During the Session (I)
  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study
  • Module Five: Review Questions
Module Six: During the Session (II)
  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Keep Emotions in Check
  • Case Study
  • Module Six: Review Questions
Module Seven: Setting Goals
  • SMART Goals
  • The Three P"s
  • Ask for Their Input
  • Be as Specific as Possible
  • Case Study
  • Module Seven: Review Questions
Module Eight: Diffusing Anger or Negative Emotions
  • Choose the Correct Words
  • Stay on Topic
  • Empathize
  • Try to Avoid "You Messages"
  • Case Study
  • Module Eight: Review Questions
Module Nine: What Not to Do
  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Case Study
  • Module Nine: Review Questions
Module Ten: After the Session (I)
  • Set a Follow-up Meeting
  • Make your Self Available
  • Be Very Specific with the Instructions
  • Provide Support and Resources
  • Case Study
  • Module Ten: Review Questions
Module Eleven: After the Session (II)
  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed?
  • If Improvement is not Seen, Then What?
  • Case Study
  • Module Eleven: Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

What is constructive criticism?

"Often containing helpful and specific suggestions for positive change, constructive criticism (also known as constructive feedback) is highly focused on a particular issue or set of issues, as opposed to providing general feedback on the item or organization as a whole"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

  1. Easy to follow and understand
  2. Only 6-12 hours recommended study time
  3. 1 year access to course & learning materials
  4. Access your course anytime, anywhere & on any device
  5. Complete course on desktop computer, laptop, tablet or smartphone
  6. Additional references and downloadable materials available
  7. Certificate (IAOTS Accredited)

Course accreditation

  1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
  2. All our online courses are accredited and internationally recognised by the International Association of Online Training Standards (IAOTS).

Organisational e-learning

Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

  • set up a FREE blended learning environment;
  • upload essential documents;
  • upload individual and group learners;
  • manage learners, including tracking progress
  • review who has completed training
  • download/print training reports for compliance audits

You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

Delivering Constructive Criticism/Feedback - Online Training Course

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