Communication Strategies - Level 2 | Online Training Course | CPDUK Accredited

Overview

CPD-Accredited | ComplyPlus™ LMS

This Communication Strategies Level 2 online course develops essential skills for communicating effectively in both professional and personal settings. It explores communication methods, barriers, and practical techniques to improve clarity, listening, and engagement. Learners will gain the confidence to apply structured communication approaches, enhance relationships, and support organisational effectiveness through improved interaction and collaboration.

Course content

This Communication Strategies e-learning course covers:

Communication principles and methods
Verbal, non-verbal, and paraverbal communication
Barriers to communication and how to overcome them
Body language and interpreting gestures
Tone, pitch, and speed in communication
Active listening techniques and behaviours
Asking effective questions
The STAR method for structured communication
Appreciative inquiry as a communication tool
Conversation and networking techniques
Establishing common ground and rapport
Using "I" messages effectively.

Who is the course for?

This Communication Strategies eLearning course is for:

Employees seeking to improve their communication skills
Team leaders and supervisors
Managers and professionals across sectors
Individuals in customer-facing roles
Anyone looking to improve workplace and interpersonal communication
Individuals who are developing confidence in communication and collaboration.

Aims

The aims of the Communication Strategies online course are to:

Develop understanding of communication methods, behaviours, and barriers to improve clarity, engagement, and effectiveness across professional and personal interactions
Enhance practical communication skills, including listening, questioning, and structured communication techniques, to strengthen relationships and support organisational performance.

Learning objectives

The Communication Strategies e-learning course will:

Explain key communication principles and methods
Present verbal, non-verbal, and paraverbal communication techniques
Identify common communication barriers and ways to overcome them
Demonstrate body language interpretation and application
Introduce active listening skills and effective questioning techniques
Explain the STAR method for structured communication
Present appreciative inquiry as a communication tool
Explore conversation and networking techniques
Support the development of rapport and common ground
Introduce "I" messages and communication strategies for clarity.

Learning outcomes

By the end of the Communication Strategies eLearning course, you will be able to:

Define communication and identify key methods
Recognise barriers to communication and address them
Apply verbal, non-verbal, and paraverbal communication techniques
Demonstrate active listening skills
Use questioning techniques effectively
Apply the STAR method in communication scenarios
Use appreciative inquiry as a communication approach
Build rapport and establish common ground
Communicate confidently in conversations and networks
Use "I" messages to improve clarity and understanding.

Course assessment

Multiple-choice knowledge assessment with a minimum pass mark of 80%
Assessment questions mapped directly to course learning outcomes
Unlimited assessment retakes included
Confirms knowledge of communication techniques, listening, and interaction skills.

Course certification

CPD-accredited digital certificate issued on successful course completion
Certificate available for immediate download as a secure PDF
Supports evidence of communication and professional skills development
Certificate authenticity can be verified via the ComplyPlus™ platform.

Refresher requirements

There is no formal expiry period for this course
Earlier refresher advised if legislation, guidance, workplace policy, or risk assessments change.

Course accreditation

Externally reviewed and accredited by the CPD Certification Service
Supports professional development in communication, teamwork, and workplace interaction
Informed by workplace best practice, communication theory, and organisational development frameworks.

FAQ's

Why is this e-learning communication strategies course important?

This course is important because it strengthens communication skills, improves collaboration, and supports better decision-making and performance in professional environments.

Who should take this eLearning communication strategies course?

This course is suitable for employees, managers, team leaders, and anyone looking to improve workplace or interpersonal communication skills.

What will I learn from this online communication strategies course?

Learners will learn communication techniques, active listening, questioning methods, and effective conversation management.

How do I log on to the eLearning platform?

After purchasing a course, you’ll receive an email with your login details and a platform access link to ComplyPlus™ LMS (optimised for Google Chrome). Your email address will serve as your fixed username. To avoid access issues, ensure your purchase information is accurate and up to date.

I haven't received my login details. What should I do?

Your login details are emailed automatically right after purchase. Please check your Spam or Junk folder, as some email providers (like Google or Yahoo) may direct them there.

How do I download my certificate(s)?

Once you have successfully completed the end-of-course assessment with a passing score, your certificate will be made available online on ComplyPlus™ LMS. It is issued in a quality-assured PDF format and can be downloaded directly from the platform.

Once available, you can:

Download the certificate directly to your device
Save a digital copy for your records
Print a physical copy if needed.

No physical copy will be mailed, as all certificates are issued electronically for convenience and instant access.

Can I request name changes on certificates?

Learners are not allowed to change their names directly in the LMS. This is to ensure that the name reflected on the certificate belongs to the actual individual who completed the course and to prevent the risk of name forgery or transferring certificates to others.

If you need to request a name change, please contact our Support Team by submitting your concern through this form. Kindly include a clear reason for the change and any supporting documentation required for verification.

Do you give discounts for bulk purchases?

Yes, we offer competitive volume discounts for organisations enrolling multiple candidates in any of our online training courses. To view our current volume discount options, click here.

Communication Strategies - Level 2 | ComplyPlus™ LMS | The Mandatory Training Group UK -