Courier Services Training Package - Online Training Courses - Intermediate Level - CPDUK Accredited.

Courier Services Training Package - Online Courses - The Mandatory Training Group UK -

Welcome to The Mandatory Training Group's online Courier Services Training Package. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

A courier service is a service that allows someone to send a parcel or consignment from one location to another. They can be booked and paid for online. Senders have the option to have their packages collected by a courier or drop their parcel off at a nearby location to be picked up later by the courier.

Setting up a courier business

These are the simple steps to set up a courier business service.

Market analysis
Negotiate & collaborate with intercity logistics
Outsource delivery app requirements
Build a market network of delivery boys
Spearhead offline & digital marketing strategies
Focus on feedback
Make expansion plans side by side.

How to successfully manage a courier business

Whether you are new to the delivery industry or have been working for another courier company and are looking to branch out on your own, the ten top tips to help you make those first steps to embark on your new courier delivery service.

Make a business plan
Get your vehicle
Organise office space
Purchase materials and equipment for your courier business
Begin marketing
Begin hiring
Delivery Options
Develop a pricing structure for items delivered
Estimate your ongoing costs
Check your insurance.

Technical aspects of courier services

These days, couriers understand that to stand out and provide exceptional service, they need to invest in the latest technology innovations.

Partnering with airlines and freight companies, couriers can offer competitively low prices.
Parcel tracking can give business peace of mind and see exactly where the parcels are by merely looking online.
Being able to check parcel information no matter where you are from your smartphone or tablet is an incredibly useful feature.

Health, safety and wellbeing in courier services

Companies with five or more employees must have a written health and safety policy and risk assessment. It is essential to discuss your evaluation with your employees or their representatives. The risk assessment should be reviewed if you think it is no longer valid, e.g. following an accident in the workplace, or if there are any significant changes to the hazards in the workplace, such as new equipment or work activity.

Essential soft skills in courier services

Effective soft skills needed in courier services are as follows:

Dependability
Adaptability
Conflict resolution
Flexibility
Problem-solving
Safe driving skills
Time management skills
Organisational skills
Handling pressure
Decision making
Negotiation
Critical thinking
Planning.

How to differentiate and grow your courier business

In a highly competitive market such as a courier service, you have to go an extra mile to make sure that your business exceeds customer expectations, thus making the company stand out from the other competitors. The differentiation of services includes not only the delivery in itself. Use the following ideas to help you determine that one unique, differentiating quality that only your business has:

Narrow your target market
Focus on superior customer service
Solve a problem
Be innovative
Create offers that are too hard to ignore
Make it easy to do business with you.

Courier Services Training Package - The Mandatory Training Group UK -

Courier Services Training Package - Online Training Courses - Intermediate Level - CPDUK Accredited.

Courier Services Training Package - E-Learning Courses - CPDUK Certified