Communication - e-Trainer Pack - CPDUK Accredited

The Mandatory Training Group is the leading UK provider of accredited statutory and mandatory training courses for all sectors, including health and social care, education, local government, private and charity sectors.

We have supported over one million learners to reach their potential through e-learning courses and qualifications using our interactive online learning portal.


Communication - Online Train the Trainer Pack – Level 3 - CPDUK Accredited.

Care Certificate Standard 6 - Online CPD Course - The Mandatory Training Group UK -

Welcome to The Mandatory Training Group's online Communication Trainer Pack for frontline healthcare and social care support workers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

This Communication Trainer Pack is the effective and efficient transfer of information to build working relationships where individual’s views are valued and acknowledged.

This Communication Trainer Pack covers communication in health and social care settings. It is essential for health and social care workers to understand the importance of effective communication to provide the best care and support.

      Who is the course for?

      This e-learning Communication Trainer Pack was developed for healthcare and social care staff who are responsible for workplace induction and onboarding training in the following roles:

      • Clinical support roles
      • Adult social care workers
      • Non-clinical roles.

      Clinical support roles

      This eLearning Communication Trainer Pack provides subject knowledge to trainers who train new and unqualified staff in clinical roles within the NHS and other healthcare settings where there is any direct contact with patients, including:

      • Health care assistants 
      • Care support workers
      • Assistant practitioners.

      Adult social care workers and non-clinical roles

      The online Communication Trainer Pack is also suitable for trainers who train staff in community care settings, including:

      • Home care workers
      • Domiciliary care staff.

      Non-clinical roles

      • Caring volunteers
      • Porters
      • Cooks
      • Drivers with direct contact with patients/service users.

            What is included in this Communication Trainer Pack?

            This online Communication Trainer Pack provides an all in one solution for trainers. Essentially, we will provide you with a Communication training course in a box that includes the following:

            • Introductory video/How to use the trainer materials
            • Course register template
            • Communication PowerPoint presentation
            • Lesson plan template
            • Learning outcomes and workbook
            • Reflective activities
            • Course evaluation form
            • Trainer support information
            • FREE LearnPac LMS registration
              • Set-up on the LearnPac LMS as an administrative user
              • FREE 20 registrations for the Communication CPD course to allocate to learners/attendees
              • FREE blended learning environment for learner management and e-learning enrolment
              • Self-service dashboard for managing learners and their personal development.

            The online Communication Trainer Pack PowerPoint slides, handouts and other trainer materials are fully editable. You can, therefore, amend them to meet your delegates' requirements.

            Care Certificate Standard 6 - Train the Trainer + Trainer Pack - Online CPD Course - The Mandatory Training Group UK -

            Communication - Online Train the Trainer Pack – Level 3 - CPDUK Accredited.

            Instant Access

            Gain instant access to your course(s) upon purchasing through our website

            Login credentials are sent immediately to the customer to the email address provided during the checkout process

            We also advise all customers to check their spam and junk mail folders in case your mail server has diverted the email there

            Learn Anytime, Anywhere, On Any Device

            Learn at your own pace, at a time and place convenient to your circumstances

            Individual learners can access their course material(s) 24/7 for 365 days from the date of purchase

            In the case of organisations that order multiple licences for future use, the countdown will start when learners are allocated to the training course(s)

            Assessment and Certification

            Unlimited attempts to complete end of course assessments

            On successful completion, download, print/save quality-assured CPD certificate

            Online Support 24/7

            Customer service teams interact with clients through email and live chat support

            100% Money-Back Guarantee

            We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied

            Refund policy

            To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed

            You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund


            The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

            End of course assessment

            At the end of this course, learners are required to complete an online end of course assessment. On successful completion of the assessment (80% pass mark), learners may download a FREE CPD certificate from their profile page.


            On successful completion of this e-learning course and end of course assessment, the learner may download, save and/or print a quality assured CPD certificate (recognised internationally). Our CPD certificate can be used to provide evidence for compliance and audit or Continuing Professional Development (CPD).

            Course accreditation

            The CPD Certification Service accredits all our online training courses and programmes as conforming to universally accepted Continuous Professional Development (CPD) guidelines.rses meet the latest guidance and best practice recommendations.

            The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

            Why choose our accredited e-learning courses and programmes?

            The benefits of using our accredited e-learning courses in the workplace include:

              CPDUK accredited e-learning provider
              Ofqual approved training centre (UK qualifications)
              Internationally recognised CPD and Ofqual approved certificates
              Wide range of courses and qualifications that meet UK legislation and guidelines
              Over 500 online courses and programmes that cover multiple sectors
              Free blended learning environment for individuals and organisations
              Immediate access to online courses and programmes
              Highly interactive e-learning portal
              Substantial cost reductions (no travel fees and other expenses)
              Self-paced online learning
              Low carbon footprint through e-learning
              Repository of online learning materials and assessments
              Fully qualified and experienced trainers, instructors and assessors
              Experienced subject matter experts and content developers
              Conversion of existing classroom courses to e-learning courses
              All training courses meet the latest guidance and best practice recommendations.


            The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

            To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

            If you are booking the course for someone else, please click the ‘Buy For Others’ button at the upper right hand of this page.

            Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

            Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a ‘knowledge check’ section. This section helps the learners remember what they have learnt.

            Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

            These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

            There is no deadline for completion. The course will expire from a learner’s account after 365 days, whether it has been accessed or not.

            Yes. All end of course assessments are completed online.

            Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

            To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

            Obtained certificates can be downloaded from the learner’s profile page.

            We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

            Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablets and mobile devices, such as iPads, iPhone and Android mobile phones.

            For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

            There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

            The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

            The Mandatory Training Group - CPDUK Accredited E-Learning Providers.

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