Conflict Management - Classroom On-Site Training - UK Accredited

Conflict Management - Classroom On-Site Training - UK Accredited Course venue:  Any suitable UK venue or workplace Conflict Management training fee: £525 + VAT (Combine up to 3 courses for a full day's...
£525.00
Availability: Many In Stock

Conflict Management - Classroom On-Site Training - UK Accredited

Course venue:  Any suitable UK venue or workplace

Conflict Management training fee: £525 + VAT (Combine up to 3 courses for a full day's training at just £695 + VAT) - This is course dependent.

Maximum delegates: 20 delegates per session 

Course duration: 3 - 4 hours (AM/PM)

Certification: Certificate of attendance electronically issued per each delegate (valid for 1 year) next working day 

Course format: Trainers will cover key legislation, regulations and recommended practice. The course will also include demonstrations, simulations, role play and assessments in line with CQC key lines of enquiry (KLOEs), Skills for Health UK Core Skills Training Framework (CSTF), Skills for Care, Resuscitation Council (UK), Health and Safety Executive and the National Back Exchange

Dress code: Wear casual/comfortable clothing as practical assessment is required.

Schedule of training: Annual refresher as per regulatory guidelines     

How to book for the courses: Call our friendly support team on 02476100090

What is covered in this conflict management course?

This conflict management course covers the following:

    • Understanding why conflict resolution is important
    • Understanding the role of NHS Protect with respect to conflict resolution
    • NHS security management roles and responsibilities
    • Common causes of conflict in healthcare and social care settings
    • The importance of effective communication in resolving conflict
    • Understanding how to effectively utilise our body language to avoid contact
    • Knowing how communicating our feelings and attitudes can help to manage conflict effectively
    • Knowing how to avoid communication breakdown
    • Understanding how cultural differences can contribute to conflict
    • An introduction to effective communication models for conflict resolution:
    • LEAPS communication models
    • PALMS Communication models
    • Five step appeal communication model
    • The attitude and behavioural cycle
    • Understanding the main patterns of behaviour in relation to conflict
    • Awareness of the warning signs and danger sings
    • An awareness of the basics of de-escalating conflict
    • Awareness of the importance of maintaining personal safety when de-escalating conflict
    • Understanding the impact factors for lone workers
    • How to do dynamic risk assessments for lone workers
    • Awareness of the importance of personal space

Who is the conflict resolution course for?

Our online conflict management courses should be completed by all healthcare and social care staff. This includes voluntary staff and unpaid working in NHS and private hospitals. Locum doctors, locum allied health professionals, agency nurses and healthcare assistants can also complete these e learning courses.

These conflict management training courses are also relevant for health and social care support workers, including those who work for nursing care homes, residential care homes and charities.

What is conflict?

Conflict refers to some form of friction, or discord arising within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group.

Conflict can arise between members of the same group, known as "intragroup" conflict, or it can occur between members of two or more groups, and may involve violence, interpersonal discord conflict. Conflict in groups often follows a specific course. Routine group interaction is first disrupted by an initial conflict, often caused by differences of opinion, disagreements between members, or scarcity of r in some cases gives way to a conflict resolution stage, after which the group can eventually return to routine group interaction

What is conflict resolution?

Conflict resolution is conceptualised as the various methods and processes involved in facilitating the peaceful ending of conflict and retribution. Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of the group (e.g., intentions; reasons for holding certain beliefs), and by engaging in collective negotiation.

Dimensions of resolution typically parallel the dimensions of conflict in the way the conflict is processed. Cognitive resolution is the way disputants understand and view the conflict, with beliefs and perspectives and understandings and attitudes. Emotional resolution is in the way disputants feel about a conflict, the emotional energy.

Behavioral resolution is how one thinks the disputants act, their behavior. Ultimately, a wide range of methods and procedures for addressing conflict exist, including negotiation, mediation, mediation-arbitration, diplomacy, and creative peacebuilding.

What is the UK's ‘Core Skills Training Framework’ (CSTF)?

There is increasing recognition that there are wide variations in the quality and consistency of healthcare training provided across the UK. To minimise these challenges, The Mandatory Training Group works with various UK health and social care organisations to develop statutory and mandatory training courses in line with Skills for Health’s UK Core Skills Training Framework (CSTF).

This includes mandatory training courses in the Skills for Health’s UK Core Skills Training Framework – CSTF Statutory Mandatory Training Subject Guide Version 1.3 , Skills for Health Clinical Care UK Core Skills Training Framework Subject Guide April 2015 and other awareness courses for health and social care workers.

This online conflict resolution course was developed in line with the CSTF learning outcomes. 

Conflict Management - Classroom On-Site Training - UK Accredited

How do I book this course?

To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!

How does the course work?

Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.

These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

Refund policy

We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.

Will the course work on multiple devices, such as tablets and mobile phones?

We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.

Is a specific internet web browser recommended?

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

How long do learners have to complete a course?

There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Are you looking to buy this course for multiple members of staff or a large group?

We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.

Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:

E-Learning for Organisations – Volume Discounts
  • Accredited UK training organisation
  • Wide range of courses and qualifications to meet UK legislation and guidelines
  • Over 500 online courses covering multiple business sectors
  • Intuitive learning management system for a greater learner experience
  • Free blended learning environment for all organisations using our system
  • Accredited on-site classroom training available
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