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Conflict Management - Classroom On-Site Training - UK Accredited
Course venue: Any suitable UK venue or workplace
Conflict Management training fee: £525 + VAT (Combine up to 3 courses for a full day's training at just £695 + VAT) - This is course dependent.
Maximum delegates: 20 delegates per session
Course duration: 3 - 4 hours (AM/PM)
Certification: Certificate of attendance electronically issued per each delegate (valid for 1 year) next working day
Course format: Trainers will cover key legislation, regulations and recommended practice. The course will also include demonstrations, simulations, role play and assessments in line with CQC key lines of enquiry (KLOEs), Skills for Health UK Core Skills Training Framework (CSTF), Skills for Care, Resuscitation Council (UK), Health and Safety Executive and the National Back Exchange
Dress code: Wear casual/comfortable clothing as practical assessment is required.
Schedule of training: Annual refresher as per regulatory guidelines
How to book for the courses: Call our friendly support team on 02476100090
This conflict management course covers the following:
Our online conflict management courses should be completed by all healthcare and social care staff. This includes voluntary staff and unpaid working in NHS and private hospitals. Locum doctors, locum allied health professionals, agency nurses and healthcare assistants can also complete these e learning courses.
These conflict management training courses are also relevant for health and social care support workers, including those who work for nursing care homes, residential care homes and charities.
Conflict refers to some form of friction, or discord arising within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group.
Conflict can arise between members of the same group, known as "intragroup" conflict, or it can occur between members of two or more groups, and may involve violence, interpersonal discord conflict. Conflict in groups often follows a specific course. Routine group interaction is first disrupted by an initial conflict, often caused by differences of opinion, disagreements between members, or scarcity of r in some cases gives way to a conflict resolution stage, after which the group can eventually return to routine group interaction
Conflict resolution is conceptualised as the various methods and processes involved in facilitating the peaceful ending of conflict and retribution. Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of the group (e.g., intentions; reasons for holding certain beliefs), and by engaging in collective negotiation.
Dimensions of resolution typically parallel the dimensions of conflict in the way the conflict is processed. Cognitive resolution is the way disputants understand and view the conflict, with beliefs and perspectives and understandings and attitudes. Emotional resolution is in the way disputants feel about a conflict, the emotional energy.
Behavioral resolution is how one thinks the disputants act, their behavior. Ultimately, a wide range of methods and procedures for addressing conflict exist, including negotiation, mediation, mediation-arbitration, diplomacy, and creative peacebuilding.
There is increasing recognition that there are wide variations in the quality and consistency of healthcare training provided across the UK. To minimise these challenges, The Mandatory Training Group works with various UK health and social care organisations to develop statutory and mandatory training courses in line with Skills for Health’s UK Core Skills Training Framework (CSTF).
This includes mandatory training courses in the Skills for Health’s UK Core Skills Training Framework – CSTF Statutory Mandatory Training Subject Guide Version 1.3 , Skills for Health Clinical Care UK Core Skills Training Framework Subject Guide April 2015 and other awareness courses for health and social care workers.
This online conflict resolution course was developed in line with the CSTF learning outcomes.
To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.
Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!
Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.
These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.
We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.
To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.
We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.
For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.
There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.
On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).
Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.
All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Are you looking to buy this course for multiple members of staff or a large group?
We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.
Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:E-Learning for Organisations – Volume Discounts