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Complaints Handling Training - Level 1 Online CPD Accredited Training Course for Health & Social Care Providers - Skills for Health Aligned E-Learning
Welcome to The Mandatory Training Group's online complaints handling training course for healthcare and social care providers. Our online complaints handling training courses are developed in line with the latest UK legislation and meet the requirements set out by the National Health Service (NHS), Skills for Health’s UK Core Skills Training Framework (CSTF), the Care Quality Commission (CQC), Skills for Care, UK Health and Safety Executive and other professional and regulatory bodies.
The aims and objectives of this complaints handling training course are to:
This complaints handling e-learning course covers the following:
This complaints handling e-learning course should be completed by those who work in health and social care services including:
Our online complaints handling courses should be completed by all healthcare and social care staff. This includes voluntary staff and unpaid working in NHS and private hospitals. Locum doctors, locum allied health professionals, agency nurses and healthcare assistants can also complete these e learning courses.
These complaints handling training courses are also relevant for health and social care support workers, including those who work for nursing care homes, residential care homes and charities.
To complete this complaints handling e-learning course, you will need access to a computer device, e.g., desktop, laptop, tablet or smartphone device
Our complaints handling training courses are suitable for:
At the end of this complaints handling e-learning course, learners will be required to complete an online assessment. On successful completion of the knowledge test (80% pass mark), learners will be able to download a FREE CPD certificate that is valid for one year.
The content of this online complaints handling training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
After adding your complaints handling e learning course (s) to the shopping cart (by selecting Add to Cart), you will be able to make a secure payment using all major credit and debit cards.
Once you have purchased your complaints handling online training course (s), you will be sent a confirmation e-mail. You will then receive a link and login details to access your e-learning course (s) within a few minutes of purchase
Staff should be aware that complaints are a top priority issue in your business; anyone who deals with them must have sufficient authority to resolve them completely.
Complaint handling training teaches the process and methodology needed to create an effective customer complaints handling procedure to improve customer care, satisfaction and complaint resolution rates. Although no one likes being criticised, customer complaints provide an opportunity to identify and rectify specific problems in your business. They can also help you to develop your relationship with your customer by allowing you to demonstrate that you value their trade by taking their concerns seriously.
There is increasing recognition that there are wide variations in the quality and consistency of healthcare training provided across the UK. To minimise these challenges, The Mandatory Training Group works with various UK health and social care organisations to develop statutory and mandatory training courses in line with Skills for Health’s UK Core Skills Training Framework (CSTF). This includes mandatory training courses in the Skills for Health’s UK Core Skills Training Framework – CSTF Statutory Mandatory Training Subject Guide Version 1.3 , Skills for Health Clinical Care UK Core Skills Training Framework Subject Guide April 2015 and other awareness courses for health and social care workers.
This online complaints handling course was developed in line with the CSTF learning outcomes.
The benefits of using our accredited e-learning courses in the workplace include:
Complaints Handling Training Level 1
To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.
Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!
Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.
These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.
We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.
To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.
We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.
For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.
There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.
On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).
Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.
All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Are you looking to buy this course for multiple members of staff or a large group?
We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.
Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:E-Learning for Organisations – Volume Discounts