Communication Strategies - Online Training Course & Certification

Communication Strategies - Online Training Course - Certificate in Communication Strategies - Short E-Learning Course For the better part of every day, we are communicating to and with others. Whether it's...
£49.99
£29.99
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Communication Strategies - Online Training Course - Certificate in Communication Strategies - Short E-Learning Course

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. 

 

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1-year access)

Qualification – CPD certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Awarded Body – CPD Accreditation Service (UK)

Communication Strategies - Online Training Course - Certificate in Communication Strategies - Short E-Learning Course - The Mandatory Training Group -

Course aims 

The communication strategies eLearning course will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organisation and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Course objectives

The objectives of this communication strategies online course are to:

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages

What’s covered in this course?

This communication strategies e-learning course covers the following:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: The Big Picture
  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication
Module Three: Understanding Communication Barriers
  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place
Module Four: Paraverbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
Module Five: Non-Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures
Module Six: Speaking Like a STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary
Module Seven: Listening Skills
  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others
Module Eight: Asking Good Questions
  • Open Questions
  • Closed Questions
  • Probing Questions
Module Nine: Appreciative Inquiry
  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies
Module Ten: Mastering the Art of Conversation
  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips
Module Eleven: Advanced Communication Skills
  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using "I" Messages
Module Twelve: Wrapping Up
  • Words from the Wise

What are communication strategies?

"Communication strategies can be verbal, nonverbal, or visual. ... Nonverbal communication strategies consist of mostly visual cues, such as body language, facial expressions, physical distance between communicators, or the tone of your voice. These cues are typically not intended"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device.

  • Study anywhere, in your own time and at your own pace!
  • Easy to follow and understand
  • Only 4-6 hours recommended study time
  • 1-year access to course & learning materials
  • Access your course anytime, anywhere & on any device
  • Complete course on desktop computer, laptop, tablet or smartphone
  • Additional references and downloadable materials available
  • CPD accredited certification on completion

      Course accreditation

      1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

      2.  All our online courses are accredited and internationally recognised (UK CPD Accreditation Service)

        Organisational e-learning

        Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

        • set up a FREE blended learning environment;
        • upload essential documents;
        • upload individual and group learners;
        • manage learners, including tracking progress
        • review who has completed training
        • download/print training reports for compliance audits

        You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

         Communication Strategies - Online Training Course & Certification

        How do I book this course?

        To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.

        Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!

        How does the course work?

        Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.

        These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

        Refund policy

        We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.

        To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.

        Will the course work on multiple devices, such as tablets and mobile phones?

        We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.

        Is a specific internet web browser recommended?

        For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

        How long do learners have to complete a course?

        There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

        On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

        Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

        All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

        Are you looking to buy this course for multiple members of staff or a large group?

        We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.

        Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:

        E-Learning for Organisations – Volume Discounts
        • Accredited UK training organisation
        • Wide range of courses and qualifications to meet UK legislation and guidelines
        • Over 500 online courses covering multiple business sectors
        • Intuitive learning management system for a greater learner experience
        • Free blended learning environment for all organisations using our system
        • Accredited on-site classroom training available
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