Communication in Health and Social Care – Online Training Course – Level 2 – UKCSTF Aligned.

Welcome to The Mandatory Training Group's online Communication in Health and Social Care training course for front-line healthcare and social care providers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Communication is all about making contact with others and being understood. This short guide will give you tips on how to communicate with the people you work with. It includes specific help when communicating with people with autism, dementia and hearing impairments.

Effective communication allows carers to express trust, understanding and support so that they can make the service user feel as comfortable as possible.

Course content

This Communication in Health and Social Care e-learning course covers the following:

The importance of effective communication,
Types of communication,
Communication with other workers and individuals,
Importance of effective communication,
Communication needs and preferences,
Different methods of communication,
Barriers to effective communication,
Reducing barriers to communication,
Checking understanding,
Additional information and support,
Confidentiality,
Communication in practice, and
References and resources.

Who is the course for?

This Communication in Health and Social Care e-learning course should be completed by those who work in health and social care services, including:

NHS medical, nursing, AHP and care staff
Locum doctors and nurses
Locum allied health professionals (AHPs)
Agency nurses
Agency workers
Healthcare assistants
Support workers
Care assistants
Community services.

Course aims

The aims and objectives of this online Communication in Health and Social Care training course are to:

Know different forms of communication,
Understand barriers to effective communication,
Be able to communicate effectively, and
Provide the learner with a full understanding of the current communication guidance for health and social care workers.

Learning outcomes

On completion of this online Communication in Health and Social Care training course, the learner will know more about:

The importance of excellent communication skills,
Types and methods of communication,
Communication needs and preferences,
Barriers to effective communication,
How to reduce barriers to communication,
Confidentiality principles, and
Communication in practice.

Download Full Course Description (PDF)

Communication in Health and Social Care – Online Training Course – Level 2 – CSTD Aligned.

Communication in Health and Social Care – Online Course – UKCSTF Aligned