Civility in the Workplace - Online Training Course & Certification

Civility in the Workplace - Online Training Course - Certificate in Workplace Civility - Civility & Respect in the Workplace   While a training program on workplace manners and courtesy may seem...
£49.99
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Civility in the Workplace - Online Training Course - Certificate in Workplace Civility - Civility & Respect in the Workplace  

While a training program on workplace manners and courtesy may seem like overkill, the reality is that rudeness is an epidemic, costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

 

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1-year access)

Qualification – CPD certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Awarded Body – CPD Accreditation Service (UK)

Civility in the Workplace - Online Training Course - Certificate in Workplace Civility - Civility & Respect in the Workplace - The Mandatory Training Group -

Course aims 

To address the growing problem of incivility in the work setting, this online training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behaviour, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to civility in the workplace are countless and will pay off immensely in every aspect of your job.

Course objectives

The objectives of this civility in the workplace online course are to:

  • Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette.
  • Learn the basic styles of conflict resolution.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution.
  • Understand the different elements of effective communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there’s conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

What’s covered in this course?

This civility in the workplace e-learning course covers the following:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Introduction
  • What is Uncivil Behavior?
  • Three Reasons Why You Should be Civil
  • Dealing with Difficult Personalities
  • Costs and Rewards
  • Case Study
  • Review Questions
Module Three: Effective Work Etiquette
  • Greetings
  • Respect
  • Involvement
  • Being Politically Correct
  • Case Study
  • Review Questions
Module Four: Costs and Rewards
  • Incivility and the Costs
  • Civility and the Rewards
  • Four Causes of Incivility
  • How to Overcome It
  • Case Study
  • Review Questions
Module Five: Conflict Resolution
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Case Study
  • Review Questions
Module Six: Getting to the Cause
  • Examining the Root Cause
  • Creating a Cause and Effect Diagram
  • Forgiveness
  • Benefits of Resolution
  • Case Study
  • Review Questions
Module Seven: Communication
  • Para-verbal Communication
  • Non-Verbal Communication
  • Listening Skills
  • Appreciative Inquiry
  • Case Study
  • Review Questions
Module Eight: Negotiation
  • Three Sides to Incivility
  • Mediation
  • Arbitration
  • Creative Problem Solving
  • Case Study
  • Review Questions
Module Nine: Indentifying Your Need
  • Completing a Needs Analysis
  • Focus Groups
  • Observations
  • Anonymous Surveys
  • Case Study
  • Review Questions
Module Ten: Writing a Civility Policy
  • Designating the Core Group
  • Defining What is Unacceptable Behavior
  • Defining the Consequence
  • Writing the Policy
  • Case Study
  • Review Questions
Module Eleven: Implementing the Policy
  • The First Steps
  • Training
  • Addressing Complaints
  • Enforcing Violators
  • Case Study
  • Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

What is civility in the workplace?

"Civility is a collection of positive behaviors that produce feelings of respect, dignity, and trust. Most people value civility. They want to treat one another how they themselves want to be treated.

But sometimes, things get in the way. External pressure  the pressure to produce results no matter what  can act like a bug in the operating system. Otherwise, civil people can "malfunction," behaving in ways they never would otherwise; treating one another in ways that are dismissing, discounting, and demeaning"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device.

  • Study anywhere, in your own time and at your own pace!
  • Easy to follow and understand
  • Only 4-6 hours recommended study time
  • 1-year access to course & learning materials
  • Access your course anytime, anywhere & on any device
  • Complete course on desktop computer, laptop, tablet or smartphone
  • Additional references and downloadable materials available
  • CPD accredited certification on completion

      Course accreditation

      1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

      2.  All our online courses are accredited and internationally recognised (UK CPD Accreditation Service)

      Organisational e-learning

      Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

      • set up a FREE blended learning environment;
      • upload essential documents;
      • upload individual and group learners;
      • manage learners, including tracking progress
      • review who has completed training
      • download/print training reports for compliance audits

      You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

      Civility in the Workplace - Online Training Course & Certification

      How do I book this course?

      To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.

      Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!

      How does the course work?

      Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.

      These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

      Refund policy

      We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.

      To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.

      Will the course work on multiple devices, such as tablets and mobile phones?

      We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.

      Is a specific internet web browser recommended?

      For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

      How long do learners have to complete a course?

      There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

      On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

      Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

      All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

      Are you looking to buy this course for multiple members of staff or a large group?

      We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.

      Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:

      E-Learning for Organisations – Volume Discounts
      • Accredited UK training organisation
      • Wide range of courses and qualifications to meet UK legislation and guidelines
      • Over 500 online courses covering multiple business sectors
      • Intuitive learning management system for a greater learner experience
      • Free blended learning environment for all organisations using our system
      • Accredited on-site classroom training available
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