To enrol/book the course, please add the course/s to your basket and proceed to the Checkout Page to complete your booking.

If ordering on behalf of another individual/s, please specify their full details, i.e. full name/s and email address/es, in the Special Instructions for Seller section of the Shopping Basket/Cart so that our system will assign the course/s accordingly.

Organisations/companies looking to enrol multiple candidates to our online courses will get a relative discount per order according to the number of users to be enrolled.
Please contact our Customer Service team with the information below (where applicable) for a discounted invoice creation:

• Primary contact name/s (To whom the invoice will be sent)
• Primary contact number/s
• Primary contact's email address
• Business name
• Business address
• Name(s) of Course(s)
• Number of credits/licenses/users required
• Website (if any).

Our system automatically sends an email with login details and instructions (to the email you provided when you bought the course/s) within 2-5 minutes after purchase.
Some email servers (e.g., Google and Yahoo) may automatically divert emails to the Junk/Spam mail folders, so you must also check them.
NB: Ensure that you follow the instructions appropriately to avoid access errors. Copy and paste the default Username and Password rather than typing them.

If you face any challenges logging in, cannot remember your old password, or just want to reset your password, please click the 'Forgot your password?' link on the login page, then follow the instructions that pop up to reset your password.
NB: Ensure that you use the email address used for enrolment.

Yes, all our online training courses and programmes are externally peer-reviewed and accredited by the CPD Certification Service (CPDUK), and some are also Ofqual-approved. The CPDUK certification is recognised around the world.

Yes. All our online training courses and programmes are internationally recognised and verifiable for CPD hours completed.
You only need an internet connection on a desktop computer, laptop, tablet, iPad, or smartphone to complete the training from anywhere, anytime.

All our CPD courses are done online via our Learner Management System (LMS). You only need an internet connection on a desktop computer, laptop, tablet, iPad, or smartphone to complete the training. You can start, pause/stop and return to where you left off.

Indicative course duration varies depending on the course level, ranging from 30 minutes for awareness courses to 6 hours for some CPD programmes. Each course overview section will specify the indicative course duration.
See the course duration guide below:

• Level 1 (Awareness) - 30-60 minutes
• Level 2 (Intermediate) - 60-90 minutes
• Level 3 and above (Advanced) - 90-240 minutes.

NB: Some specialist continuing professional development (CPD) programmes or packages combine various modules, for example, Level 1, Level 2, and Level 3, or the Mandatory Training for Nurses package could have 15 modules. Duration may also depend on the learner's prior knowledge of the subject matter.

After completing each online module or training programme and achieving the required pass mark in the end-of-course assessment, you will be able to download a CPD certificate (PDF).
Some courses may have a completion certificate without an end-of-course assessment; this will be specified in the course overview section.

Where applicable, the course CPD points/hours are specified in each course's overview section.
Course points/hours will vary depending on the prior knowledge of the subject, experience required, course level, assessment(s), and or according to accrediting body specifications.

We offer FREE courses as part of our various promotions/campaigns on topical issues. However, learners will have to pay a small fee if they want to download a CPD certificate at the end because it covers costs for:

• Course accreditation (for the CPD certification) Server space to download and store the certificate.
• We are required by law to store certificates as part of auditing and quality assurance purposes.

Where applicable, the certificate expiry recommended for every course is specified in the overview section. However, some industries/sectors/organisations determine how often training must be undertaken and the validity period of the certificates.
For example, the Safeguarding Adults Level 3 course has to be refreshed every three years, and some organisations may require their employees to refresh every year while some course certificates do not have an official expiry.

Our CPD training courses are not qualifications but can be used as refresher mandatory and statutory training for already qualified persons to count towards their continuing professional development hours.
Some courses can be used as an introduction and induction training for non-qualified individuals, which entirely depends on the employer's requirements.