Care Certificate Standard 6 – Communication Online Training Course

Care Certificate Standard 6 – Communication Online Training Course - Skills for Care Aligned Course Welcome to The Mandatory Training Group's online care certificate standard 6 communication training course for healthcare and social...
£14.99
£12.99
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Care Certificate Standard 6 – Communication Online Training Course - Skills for Care Aligned Course

Welcome to The Mandatory Training Group's online care certificate standard 6 communication training course for healthcare and social care providers.

Our online care certificate standard 6 communication training course was developed in line with the latest UK legislation and meet the requirements set out in the Care Certificate, the  the National Health Service (NHS), Skills for Health’s UK Core Skills Training Framework (CSTF), the Care Quality Commission (CQC), Skills for Care, UK Health and Safety Executive (HSE) and other professional and regulatory bodies.

How to access your standard 6 training course

Follow the easy steps below to purchase and access your care certificate standard 6 training course:

    1. Pay for your courses (All major debit and credit cards accepted)
    2. Once you have registered you will receive your login details within 24 hours of purchase.
    3. You will then be able to reset your password, log in and take your selected online course (s)
    4. On completion, you will be asked to complete an end of course assessment (minimum 80% to pass)
    5. You can immediately download, save or print your CPD Accredited Certificate
    6. Let us know what you think of your online course, leave us a review!

Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)

Course aims and objectives

Workers will develop many different relationships. Some will be formal and others more informal. Successful two-way communication is crucial in both cases. A relationship based on trust and understanding from the beginning will provide the basis for good care and support whether short or long-term. Poor communication can quickly lead to confusion and distress. The process of exchanging information through communication is not always straightforward. If the information shared is inaccurate or misleading, mistakes can be made which can result in poor care.

On completion of this communication e-learning course, you will have an improved understanding of the following:

    • The importance of effective communication
    • Types of communication
    • Communication with other workers and individuals
    • Importance of effective communication
    • Communication needs and preferences
    • Different methods of communication
    • Barriers to effective communication
    • Reducing barriers to communication
    • Checking understanding
    • Additional information and support
    • Communication in practice

What is covered in this care certificate standard 6 training?

This online care certificate standard 6 training course covers the following:

  • Understand the importance of effective communication at work
      • 6.1a Describe the different ways that people communicate
      • Describe how communication affects relationships at work
      • Describe why it is important to observe and be receptive to an individual’s reactions when communicating with them
  • Understand how to meet the communication and language needs, wishes and preferences of individuals
      • Describe how to establish an individual’s communication and language needs, wishes and preferences
      • List a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences
  • Understand how to promote effective communication
      • List barriers to effective communication
      • Describe ways to reduce barriers to effective communication
      • Describe how to check whether they (the HCSW/ASCW) have been understood
      • Describe where to find information and support or services, to help them communicate more effectively
  • Understand the principles and practices relating to confidentiality
      • Describe what confidentiality means in relation to their role
      • List any legislation and agreed ways of working to maintain confidentiality in day-to-day communication
      • Describe situations where information, normally considered to be confidential, might need to be passed on
      • Describe who they should ask for advice and support about confidentiality
  • Use appropriate verbal and non-verbal communication
      • Demonstrate the use appropriate verbal and non-verbal communication: Verbal:
          • Tone
          • Volume
      • Non-verbal:
          • Position/ proximity
          • Eye contact
          • Body language
          • Touch
          • Signs
          • Symbols and pictures
          • Writing
          • Objects of reference
          • Human and technical aids
      • Communication may take place:
      • face to face
      • by telephone or text
      • by email, internet or social networks
      • by written reports or letters
  • Support the use of appropriate communication aids/ technologies
      • Ensure that any communication aids/ technologies are:
          • Clean
          • Work properly
          • In good repair
      • Report any concerns about the communication aid/ technology to the appropriate person. This could include:
          • Senior member of staff
          • Carer
          • Family member

Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)

Who is the Care Certificate standard 6 training course for?

This care certificate standard 6 e-learning course should be completed by those who work in health and social care services including:

    • New members of staff in Healthcare Support Worker roles
    • New members of staff in Adult Social Care Worker roles
    • Any staff members who provide direct care to patients or individuals needing support

This Care Certificate standard 6 e-learning course will also be useful for:

    • Staff moving into new roles within their organisation
    • Refreshing the knowledge of any member of staff
    • NHS nursing, AHP and care staff
    • Agency workers
    • Healthcare assistants (H
    • Support workers
    • Care assistants
    • Community services

Our online care certificate standard 6 training courses should be completed by all healthcare and social care staff. This includes voluntary staff and unpaid working in NHS and private hospitals. Locum doctors, locum allied health professionals, agency nurses and healthcare assistants can also complete these e learning courses.

These care certificate standard 6 communication training courses are also relevant for health and social care support workers, including those who work for nursing care homes, residential care homes and charities.

Requirements

To complete this care certificate standard 6 communication e-learning course, you will need access to a computer device, e.g., desktop, laptop, tablet or smartphone device

Career path

Our care certificate standard 6 communication training courses are suitable for:

    • Those who are looking to improve their knowledge of the subject area
    • Those whose jobs require periodic continuing professional development (CPD)
    • Those who need to show evidence as part of their professional registration requirements, e.g., doctors, nurses and allied health professionals

Assessment and certification

At the end of this care certificate standard 6 communication e-learning course, learners will be required to complete an online assessment. On successful completion of the knowledge test (80% pass mark), learners will be able to download a FREE CPD certificate that is valid for one year.

Course accreditation

The content of this online care certificate standard 6 communication training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Payment and additional information

After adding your care certificate standard 6 e learning course (s) to the shopping cart (by selecting Add to Cart), you will be able to make a secure payment using all major credit and debit cards.

Once you have purchased your care certificate standard 6 communication online training course (s), you will be sent a confirmation e-mail. You will then receive a link and login details to access your e-learning course (s) within a few minutes of purchase

What is the care certificate standard 6 - communication?

The care certificate standard 6 covers communication in health and social care settings. Communication is the act of conveying intended meanings from one entity or group to another through the use of mutually understood signs and semiotic rules.

It is essential for health and social care workers to understand the importance of effective communication. Good communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account.

Communication is one of the 6 elements covered in the 6Cs. Communication is an essential part of a caring relationship and helps to encourage trusting relationships with other workers and families as well as the individuals you care for.

Why is this care certificate standard 6 training important?

Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. They also need to be able to communicate well with people's families and/or carers and their own colleagues and other professionals.

Types of communication

Talking is often seen as the most common method or type of communication but most communication is silent. Gestures, tone of voice, grins, grimaces, shrugs, nods, moving away or closer, crossing arms and legs all tell us far more than words. Learning to take account of these reactions is all part of developing your communication skills to achieve the best outcomes for individuals. Communication can be harder when we can’t see these signs such as when we use the phone, texts or email.

What is the UK's ‘Core Skills Training Framework’ (CSTF)?

There is increasing recognition that there are wide variations in the quality and consistency of healthcare training provided across the UK. To minimise these challenges, The Mandatory Training Group works with various UK health and social care organisations to develop statutory and mandatory training courses in line with Skills for Health’s UK Core Skills Training Framework (CSTF).

This includes mandatory training courses in the Skills for Health’s UK Core Skills Training Framework – CSTF Statutory Mandatory Training Subject Guide Version 1.3 , Skills for Health Clinical Care UK Core Skills Training Framework Subject Guide April 2015 and other awareness courses for health and social care workers.

This online care certificate standard 6 communication training course was developed in line with the CSTF learning outcomes.

Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)

Why choose our accredited e-learning courses?

The benefits of using our accredited e-learning courses in the workplace include:

    • Over 1000 online CPD courses
    • National Skills Academy for Health national delivery partner
    • UK accredited e-learning provider
    • An approved UK training centre
    • Ofqual accredited qualifications
    • Nationally recognised CPD certificates
    • Free blended learning environment to support existing training
    • Access your online training immediately
    • Highly interactive e-learning portal
    • Substantial cost reductions (no travel fees & other expenses)
    • Embrace the benefits of eLearning for healthcare providers
    • Significant man hour reductions
    • Online training only takes as long as the learners needs
    • Low carbon footprint through e learning
    • Repository of online learning materials and assessment
    • Fully qualified and experienced trainers, instructors and assessors
    • Subject matter experts and content developers
    • Convert your existing classroom courses to e-learning courses
    • All training courses based on latest guidance and best practice

Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)

Care Certificate Standard 6 – Communication Online Training Course - Skills for Care Aligned Course

 

Care Certificate Standard 6Care Certificate Standard 6 – Communication Online Training Course – Skills for Care Aligned Course  - The Mandatory Training Group UK -

How do I book this course?

To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!

How does the course work?

Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.

These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

Refund policy

We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.

Will the course work on multiple devices, such as tablets and mobile phones?

We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.

Is a specific internet web browser recommended?

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

How long do learners have to complete a course?

There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Are you looking to buy this course for multiple members of staff or a large group?

We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.

Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:

E-Learning for Organisations – Volume Discounts
  • Accredited UK training organisation
  • Wide range of courses and qualifications to meet UK legislation and guidelines
  • Over 500 online courses covering multiple business sectors
  • Intuitive learning management system for a greater learner experience
  • Free blended learning environment for all organisations using our system
  • Accredited on-site classroom training available
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