Business Etiquette - Online Training Course & Certification

Business Etiquette - Online Training Course - Certificate in Business Etiquette - Business Etiquette You Need To Know Having business etiquette is an important factor when working within or alongside another...
£49.99
£29.99
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Business Etiquette - Online Training Course - Certificate in Business Etiquette - Business Etiquette You Need To Know

Having business etiquette is an important factor when working within or alongside another business. It is somewhat classified a basic skill, yet extremely important in the world of business.

 

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1-year access)

Qualification – CPD certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Awarded Body – CPD Accreditation Service (UK)

Business Etiquette - Online Training Course - Certificate in Business Etiquette - Business Etiquette You Need To Know - The Mandatory Training Group -

Course aims 

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let's face it, we've all had those embarrassing etiquette gaffes. Our business etiquette workshop will help your participants look and sound their best no matter what the situation.

Course objectives 

The objectives of this business etiquette online course are to:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

What’s covered in this course? 

This business etiquette eLearning course covers the following:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette
Module Three: Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
Module Four: The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation
Module Five: The Dining in Style
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions
Module Six: Eating Out
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
Module Seven: Business Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
Module Eight: Telephone Etiquette
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do’s and Don’ts
Module Nine: The Written Letter
  • Thank You Notes
  • Formal Letters
  • Informal Letters
Module Ten: Dressing for Success
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
Module Eleven: International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

    What is business etiquette?

    "Business etiquette is a set of manners that is accepted or required in a profession. Often upheld by custom, it is enforced by the members of an organization. Those who violate business etiquette are considered offensive. The penalty for such behavior frequently lies in the disapproval of other organization members"

      Why choose our online training courses?

      All our e-learning courses can be accessed on any electronic/computerised device.

      • Study anywhere, in your own time and at your own pace!
      • Easy to follow and understand
      • Only 4-6 hours recommended study time
      • 1-year access to course & learning materials
      • Access your course anytime, anywhere & on any device
      • Complete course on desktop computer, laptop, tablet or smartphone
      • Additional references and downloadable materials available
      • CPD accredited certification on completion

        Course accreditation

        1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

        2.  All our online courses are accredited and internationally recognised (UK CPD Accreditation Service)

        Organisational e-learning

        Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

        • set up a FREE blended learning environment;
        • upload essential documents;
        • upload individual and group learners;
        • manage learners, including tracking progress
        • review who has completed training
        • download/print training reports for compliance audits

        You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

        Business Etiquette - Online Training Course & Certification

        How do I book this course?

        To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.

        Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!

        How does the course work?

        Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.

        These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

        Refund policy

        We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.

        To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.

        Will the course work on multiple devices, such as tablets and mobile phones?

        We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.

        Is a specific internet web browser recommended?

        For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

        How long do learners have to complete a course?

        There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

        On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

        Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

        All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

        Are you looking to buy this course for multiple members of staff or a large group?

        We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.

        Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:

        E-Learning for Organisations – Volume Discounts
        • Accredited UK training organisation
        • Wide range of courses and qualifications to meet UK legislation and guidelines
        • Over 500 online courses covering multiple business sectors
        • Intuitive learning management system for a greater learner experience
        • Free blended learning environment for all organisations using our system
        • Accredited on-site classroom training available
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