Course Description

Business Etiquette - Online Training Course & Certification

£29.99 £69.99

(+ VAT)

Business Etiquette - Online Training Course - Certificate in Business Etiquette - Business Etiquette You Need To Know

Having business etiquette is an important factor when working within or alongside another business. It is somewhat classified a basic skill, yet extremely important in the world of business.

 

Study method - Online, self-paced (6-12 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones 

Awarded Body – IAOTS Accredited/CPD Standards

Business Etiquette - Online Training Course - Certificate in Business Etiquette - Business Etiquette You Need To Know - The Mandatory Training Group -

Course aims 

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let's face it, we've all had those embarrassing etiquette gaffes. Our business etiquette workshop will help your participants look and sound their best no matter what the situation.

Course objectives 

The objectives of this business etiquette online course are to:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

What’s covered in this course? 

This business etiquette eLearning course covers the following:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette
Module Three: Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
Module Four: The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation
Module Five: The Dining in Style
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions
Module Six: Eating Out
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
Module Seven: Business Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
Module Eight: Telephone Etiquette
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do’s and Don’ts
Module Nine: The Written Letter
  • Thank You Notes
  • Formal Letters
  • Informal Letters
Module Ten: Dressing for Success
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
Module Eleven: International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

    What is business etiquette?

    "Business etiquette is a set of manners that is accepted or required in a profession. Often upheld by custom, it is enforced by the members of an organization. Those who violate business etiquette are considered offensive. The penalty for such behavior frequently lies in the disapproval of other organization members"

      Why choose our online training courses?

      All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

      1. Easy to follow and understand
      2. Only 6-12 hours recommended study time
      3. 1 year access to course & learning materials
      4. Access your course anytime, anywhere & on any device
      5. Complete course on desktop computer, laptop, tablet or smartphone
      6. Additional references and downloadable materials available
      7. Certificate (IAOTS Accredited)

      Course accreditation

      1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
      2. All our online courses are accredited and internationally recognised by the International Association of Online Training Standards (IAOTS).

      Organisational e-learning

      Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

      • set up a FREE blended learning environment;
      • upload essential documents;
      • upload individual and group learners;
      • manage learners, including tracking progress
      • review who has completed training
      • download/print training reports for compliance audits

      You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

      Business Etiquette - Online Training Course & Certification

      ONLINE COURSES - Upon purchase of your online mandatory training course you will be sent a Log in link and unique access code via email | If you have purchased an online course on BEHALF OF SOMEONE ELSE please specify the full name of the person in the notes section of your payment area. Once the candidate has been set up on the system WE CANNOT under any circumstances change the learner name | For Further information on courses or if you are looking to bulk buy mandatory training courses call our responsive training team on 024 76100090 FACE TO FACE COURSES - Once you have booked your face to face mandatory training course you will be sent a confirmation email | please note to bring photo ID to your training day and plan your journey beforehand so you are on time |
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